Table of Contents
1 Industry Outlook
1.1 Industry Overview
1.2 Industry Trends
1.3 Pest Analysis
2 Report Outline
2.1 Report Scope
2.2 Report Summary
2.3 Research Methodology
2.4 Report Assumptions
3 Market Snapshot
3.1 TAM & SAM
3.2 Related Markets
4 Market Outlook
4.1 Market Overview
4.2 Market Segmentation
4.3 Market Trends & Impacts
4.4 Porters Five Forces
5 Market Characteristics
5.1 Evolution
5.2 Architecture
5.3 Market Dynamics
5.3.1 Drivers
5.3.1.1 Customer Centric Market
5.3.1.2 Social Media Revolution
5.3.1.3 Identifying Market Trends
5.3.2 Restrains
5.3.2.1 Lack of in House Expertise
5.3.2.2 Realization of ROI may not be Immediate
5.3.3 Opportunities
5.3.3.1 Explore into New Markets
5.3.3.2 Cross Sell & Up Sell
5.3.3.3 Marketing Optimizing
5.3.4 DRO - Impact Analysis
6 Product Type: Market Size & Analysis
6.1 Overview
6.2 Solution
6.2.1 Web Analytics
6.2.2 Social Media Analytics
6.2.3 Voice Analytics
6.2.4 Mobile Analytics
6.2.5 Others
6.3 Services
6.3.1 Consulting
6.3.2 Integration
6.3.3 Maintenance
7 Deployment: Market Size & Analysis
7.1 Overview
7.2 On-Premise
7.3 On-Cloud
8 Verticals : Market Size & Analysis
8.1 Overview
8.2 Telecom
8.2.1 Overview
8.2.2 Challenges
8.2.3 Customer Intelligence Impact
8.2.4 Market Size & Analysis
8.3 BFSI
8.3.1 Overview
8.3.2 Challenges
8.3.3 Customer Intelligence Impact
8.3.4 Market Size & Analysis
8.4 Retail
8.4.1 Overview
8.4.2 Challenges
8.4.3 Customer Intelligence Impact
8.4.4 Market Size & Analysis
8.5 Manufacturing
8.5.1 Overview
8.5.2 Challenges
8.5.3 Customer Intelligence Impact
8.5.4 Market Size & Analysis
8.6 Healthcare & Life Sciences
8.6.1 Overview
8.6.2 Challenges
8.6.3 Customer Intelligence Impact
8.6.4 Market Size & Analysis
8.7 Media & Entertainment
8.7.1 Overview
8.7.2 Challenges
8.7.3 Customer Intelligence Impact
8.7.4 Market Size & Analysis
8.8 Travel and Tourism
8.8.1 Overview
8.8.2 Challenges
8.8.3 Customer Intelligence Impact
8.8.4 Market Size & Analysis
8.9 Utilities
8.9.1 Overview
8.9.2 Challenges
8.9.3 Customer Intelligence Impact
8.9.4 Market Size & Analysis
8.10 Others
8.10.1 Overview
9 Regions: Market Size & Analysis
9.1 Overview
9.2 North America
9.2.1 Market Size & Analysis
9.3 Western Europe
9.3.1 Market Size & Analysis
9.4 APEJ
9.4.1 Market Size & Analysis
9.5 CEE
9.5.1 Market Size & Analysis
9.6 MEA
9.6.1 Market Size & Analysis
9.7 Latin America
9.7.1 Market Size & Analysis
10 Vendor Profiles: Market Size & Analysis
10.1 SAS Institute Inc.
10.1.1 Overview
10.1.2 Financial Health
10.1.3 Business Units
10.1.3.1 Overall
10.1.3.2 Market Specific
10.1.4 SWOT Analysis
10.1.5 Key Business Priorities
10.1.6 Business Strategy & Views
10.2 Open Text Corporation
10.2.1 Overview
10.2.2 Financial Health
10.2.3 Business Units
10.2.3.1 Overall
10.2.3.2 Market Specific
10.2.4 SWOT Analysis
10.2.5 Key Business Priorities
10.2.6 Business Strategy & Views
10.3 Qlik International AB
10.3.1 Overview
10.3.2 Financial Health
10.3.3 Business Units
10.3.3.1 Overall
10.3.3.2 Market Specific
10.3.4 SWOT Analysis
10.3.5 Key Business Priorities
10.3.6 Business Strategy & Views
10.4 Verint Systems
10.4.1 Overview
10.4.2 Financial Health
10.4.3 Business Units
10.4.3.1 Overall
10.4.3.2 Market Specific
10.4.4 SWOT Analysis
10.4.5 Key Business Priorities
10.4.6 Business Strategy & Views
10.5 Tableau Software
10.5.1 Overview
10.5.2 Financial Health
10.5.3 Business Units
10.5.3.1 Overall
10.5.3.2 Market Specific
10.5.4 SWOT Analysis
10.5.5 Key Business Priorities
10.5.6 Business Strategy & Views
10.6 FICO
10.6.1 Overview
10.6.2 Financial Health
10.6.3 Business Units
10.6.3.1 Overall
10.6.3.2 Market Specific
10.6.4 SWOT Analysis
10.6.5 Key Business Priorities
10.6.6 Business Strategy & Views
10.7 Information Builders Inc.
10.7.1 Overview
10.7.2 Business Units
10.7.2.1 Overall
10.7.2.2 Market Specific
10.7.3 SWOT Analysis
10.7.4 Key Business Priorities
10.7.5 Business Strategy & Views
10.8 Angoss Software Corp
10.8.1 Overview
10.8.2 Business Units
10.8.2.1 Overall
10.8.2.2 Market Specific
10.8.3 SWOT Analysis
10.8.4 Business Strategy & Views
11 Global Generalist
11.1 IBM
11.1.1 Overview
11.1.2 Key Offerings
11.1.3 Objectives and Progress
11.2 SAP
11.2.1 Overview
11.2.2 Key Offerings
11.2.3 Objectives and Progress
11.3 ORACLE
11.3.1 Overview
11.3.2 Key Offerings
11.3.3 Objectives and Progress
11.4 Microsoft Corporation
11.4.1 Overview
11.4.2 Key Offerings
11.4.3 Objectives and Progress
12 Competitive Landscape
12.1 Competitor Comparison Analysis
12.1.1 Solution Analysis by Verticals
12.1.2 Solution Analysis by Regions
12.2 Mergers & Acquisitions (M&A)
Annexure
Acronyms