List of Tables
TABLE 1 PEST ANALYSIS FACTORS ON CUSTOMER INTELLIGENCE
TABLE 2 GLOBAL CUSTOMER INTELLIGENCE MARKET' 2015-2020 ($MILLION)
TABLE 3 GLOBAL CUSTOMER INTELLIGENCE MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
TABLE 4 GLOBAL CUSTOMER INTELLIGENCE MARKET REVENUE BY PRODUCT TYPE' 2015-2020 (Y-O-Y) %
TABLE 5 CUSTOMER INTELLIGENCE MARKET REVENUE BY SOLUTION' 2015-2020 ($MILLION)
TABLE 6 CUSTOMER INTELLIGENCE MARKET REVENUE BY SOLUTION' 2015-2020 (Y-O-Y) %
TABLE 7 CUSTOMER INTELLIGENCE MARKET REVENUE BY SERVICES' 2015-2020 ($MILLION)
TABLE 8 CUSTOMER INTELLIGENCE MARKET REVENUE BY SERVICES' 2015-2020 (Y-O-Y) %
TABLE 9 CUSTOMER INTELLIGENCE MARKET REVENUE BY DEPLOYMENT' 2015-2020 ($MILLION)
TABLE 10 CUSTOMER INTELLIGENCE MARKET REVENUE BY DEPLOYMENT' 2015-2020 (Y-O-Y) %
TABLE 11 ON-PREMISE MARKET REVENUE BY VERTICALS' 2015-2020 ($MILLION)
TABLE 12 ON-PREMISE MARKET REVENUE BY VERTICALS' 2015-2020 (Y-O-Y) %
TABLE 13 ON-CLOUD MARKET REVENUE BY VERTICALS' 2015-2020 ($MILLION)
TABLE 14 ON-CLOUD MARKET REVENUE BY VERTICALS' 2015-2020 (Y-O-Y) %
TABLE 15 CUSTOMER INTELLIGENCE MARKET REVENUE BY VERTICALS' 2015-2020 ($MILLION)
TABLE 16 CUSTOMER INTELLIGENCE MARKET REVENUE BY VERTICALS' 2015-2020 (Y-O-Y) %
TABLE 17 TELECOM MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
TABLE 18 TELECOM MARKET REVENUE BY PRODUCT TYPE' 2015-2020 (Y-O-Y) %
TABLE 19 TELECOM MARKET REVENUE BY SOLUTIONS' 2015-2020 ($MILLION)
TABLE 20 TELECOM MARKET REVENUE BY SOLUTIONS' 2015-2020 (Y-O-Y) %
TABLE 21 BFSI MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
TABLE 22 BFSI MARKET REVENUE BY PRODUCT TYPE' 2015-2020 (Y-O-Y) %
TABLE 23 BFSI MARKET REVENUE BY SOLUTIONS' 2015-2020 ($MILLION)
TABLE 24 BFSI MARKET REVENUE BY SOLUTIONS' 2015-2020 (Y-O-Y) %
TABLE 25 RETAIL MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
TABLE 26 RETAIL MARKET REVENUE BY PRODUCT TYPE' 2015-2020 (Y-O-Y) %
TABLE 27 RETAIL MARKET REVENUE BY SOLUTIONS' 2015-2020 ($MILLION)
TABLE 28 RETAIL MARKET REVENUE BY SOLUTIONS' 2015-2020 (Y-O-Y) %
TABLE 29 MANUFACTURING MARKET PRODUCT TYPE' 2015-2020 ($MILLION)' 2015-2020 ($MILLION)
TABLE 30 MANUFACTURING MARKET PRODUCT TYPE' 2015-2020 (Y-O-Y) %
TABLE 31 MANUFACTURING MARKET REVENUE BY SOLUTION' 2015-2020 ($MILLION)
TABLE 32 MANUFACTURING MARKET REVENUE BY SOLUTION' 2015-2020 (Y-O-Y) %
TABLE 33 HEALTHCARE & LIFESCIENCES MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
TABLE 34 HEALTHCARE & LIFESCIENCES MARKET REVENUE BY PRODUCT TYPE' 2015-2020 (Y-O-Y) %
TABLE 35 HEALTHCARE & LIFE SCIENCES MARKET REVENUE BY SOLUTIONS' 2015-2020 ($MILLION)
TABLE 36 HEALTHCARE & LIFE SCIENCES MARKET REVENUE BY SOLUTIONS' 2015-2020 (Y-O-Y) %
TABLE 37 MEDIA & ENTERTAINMENT MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
TABLE 38 MEDIA & ENTERTAINMENT MARKET REVENUE BY PRODUCT TYPE' 2015-2020 (Y-O-Y) %
TABLE 39 MEDIA & ENTERTAINMENT MARKET REVENUE BY SOLUTIONS' 2015-2020 ($MILLION)
TABLE 40 MEDIA & ENTERTAINMENT MARKET REVENUE BY SOLUTIONS' 2015-2020 (Y-O-Y) %
TABLE 41 TRAVEL & TOURISM MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
TABLE 42 TRAVEL & TOURISM MARKET REVENUE BY PRODUCT TYPE' 2015-2020 (Y-O-Y) %
TABLE 43 TRAVEL & TOURISM MARKET REVENUE BY SOLUTIONS' 2015-2020 ($MILLION)
TABLE 44 TRAVEL & TOURISM MARKET REVENUE BY SOLUTIONS' 2015-2020 (Y-O-Y) %
TABLE 45 UTILITIES MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
TABLE 46 UTILITIES MARKET REVENUE BY PRODUCT TYPE' 2015-2020 (Y-O-Y) %
TABLE 47 UTILITIES MARKET REVENUE BY SOLUTIONS' 2015-2020 ($MILLION)
TABLE 48 UTILITIES MARKET REVENUE BY SOLUTIONS' ' 2015-2020 (Y-O-Y) %
TABLE 49 OTHERS MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
TABLE 50 OTHERS MARKET REVENUE BY PRODUCT TYPE' 2015-2020 (Y-O-Y) %
TABLE 51 GLOBAL CUSTOMER MARKET REVENUE BY REGIONS' 2015-2020 ($MILLION)
TABLE 52 GLOBAL CUSTOMER MARKET REVENUE BY REGIONS' 2015-2020 (Y-O-Y) %
TABLE 53 NORTH AMERICA MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
TABLE 54 NORTH AMERICA MARKET REVENUE BY PRODUCT TYPE' 2015-2020 (Y-O-Y) %
TABLE 55 WESTERN EUROPE MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
TABLE 56 WESTERN EUROPE MARKET REVENUE BY PRODUCT TYPE' 2015-2020 (Y-O-Y) %
TABLE 57 APEJ MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
TABLE 58 APEJ MARKET REVENUE BY PRODUCT TYPE' 2015-2020 (Y-O-Y) %
TABLE 59 CEE MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
TABLE 60 CEE MARKET REVENUE BY PRODUCT TYPE' 2015-2020 (Y-O-Y) %
TABLE 61 MEA MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
TABLE 62 MEA MARKET REVENUE BY PRODUCT TYPE' 2015-2020 (Y-O-Y) %
TABLE 63 LATIN AMERICA MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
TABLE 64 LATIN AMERICA MARKET REVENUE BY PRODUCT TYPE' 2015-2020 (Y-O-Y) %
TABLE 65 SAS: FINANCIAL INDICATORS' 2013-2014 ($BILLION)
TABLE 66 OPEN TEXT: FINANCIAL INDICATORS' 2014-2015 ($MILLION)
TABLE 67 QLIK : FINANCIAL INDICATORS' 2013-2014 ($MILLION)
TABLE 68 VERINT: FINANCIAL INDICATORS' 2014-2015 ($MILLION)
TABLE 69 TABLEAU: FINANCIAL INDICATORS' 2014-2015 ($MILLION)
TABLE 70 MERGERS & ACQUISITIONS' 2012-2015
LIST OF FIGURE
List of Charts
CHART 1 PEST ANALYSIS OF CUSTOMER INTELLIGENCE MARKET
CHART 2 RESEARCH METHODOLOGY
CHART 3 CUSTOMER INTELLIGENCE - TAM & SAM
CHART 4 BUSINESS INTELLIGENCE IMPACT ON BUSINESS
CHART 5 MARKET INTELLIGENCE ARCHITECTURE
CHART 6 GLOBAL CUSTOMER INTELLIGENCE MARKET SEGMENTATION
CHART 7 PORTERS FIVE FORCES ON CUSTOMER INTELLIGENCE MARKET
CHART 8 EVOLUTION OF BUSINESS
CHART 9 OMNICHANNEL CUSTOMER INTELLIGENCE ARCHITECTURE FOR UNIFIED CUSTOMER PROFILE
CHART 10 CUSTOMER INTELLIGENCE ARCHITECHTURE
CHART 11 CUSTOMER INTELLIGENCE FEATURES
CHART 12 DRO ANALYSIS ON CUSTOMER INTELLIGENCE MARKET
CHART 13 DRO- IMPACT ANALYSIS ON CUSTOMER INTELLIGENCE MARKET
CHART 14 GLOBAL CUSTOMER INTELLIGENCE MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 15 GLOBAL CUSTOMER INTELLIGENCE MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
CHART 16 CUSTOMER INTELLIGENCE MARKET REVENUE BY SOLUTION' 2015-2020 (Y-O-Y) %
CHART 17 WEB ANALYTICS MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 18 SOCIAL MEDIA ANALYTICS MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 19 VOICE ANALYTICS MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 20 MOBILE ANALYTICS MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 21 OTHERS ANALYTICS MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 22 CUSTOMER INTELLIGENCE MARKET REVENUE BY SERVICES' 2015-2020 (Y-O-Y) %
CHART 23 CONSULTING MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 24 INTEGRATION MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 25 MAINTENANCE MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 26 CUSTOMER INTELLIGENCE MARKET REVENUE BY DEPLOYMENT' 2015-2020 ($MILLION)
CHART 27 ON-PREMISE MARKET REVENUE BY VERTICALS' 2015-2020 (Y-O-Y) %
CHART 28 ON-CLOUD MARKET REVENUE BY VERTICALS' 2015-2020 (Y-O-Y) %
CHART 29 CUSTOMER INTELLIGENCE MARKET REVENUE BY VERTICALS' 2015-2020 (Y-O-Y) %
CHART 30 CUSTOMER INTELLIGENCE MARKET REVENUE BY VERTICALS' 2015-2020 ($MILLION)
CHART 31 TELECOM MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 32 TELECOM MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
CHART 33 TELECOM MARKET REVENUE BY SOLUTIONS' 2015-2020 ($MILLION)
CHART 34 BFSI MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 35 BFSI MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
CHART 36 BFSI MARKET REVENUE BY SOLUTIONS' 2015-2020 ($MILLION)
CHART 37 RETAIL MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 38 RETAIL MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
CHART 39 RETAIL MARKET REVENUE BY SOLUTIONS' 2015-2020 ($MILLION)
CHART 40 MANUFACTURING MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 41 MANUFACTURING MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
CHART 42 MANUFACTURING MARKET REVENUE BY SOLUTIONS' 2015-2020 ($MILLION)
CHART 43 HEALTHCARE & LIFE SCIENCES MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 44 HEALTHCARE & LIFESCIENCES MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
CHART 45 HEALTHCARE & LIFE SCIENCES MARKET REVENUE BY SOLUTIONS' 2015-2020 ($MILLION)
CHART 46 MEDIA & ENTERTAINMENT MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 47 MEDIA & ENTERTAINMENT MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
CHART 48 MEDIA & ENTERTAINMENT MARKET REVENUE BY SOLUTIONS' 2015-2020 ($MILLION)
CHART 49 TRAVEL & TOURISM MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 50 TRAVEL & TOURISM MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
CHART 51 TRAVEL & TOURISM MARKET REVENUE BY SOLUTIONS' 2015-2020 ($MILLION)
CHART 52 UTILITIES MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 53 UTILITIES MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
CHART 54 UTILITIES MARKET REVENUE BY SOLUTIONS' 2015-2020 ($MILLION)
CHART 55 UTILITIES MARKET REVENUE BY PRODUCT TYPE' 2015-2020 ($MILLION)
CHART 56 GLOBAL CUSTOMER MARKET REVENUE BY REGIONS' 2015-2020 ($MILLION)
CHART 57 NORTH AMERICA MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 58 WESTERN EUROPE MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 59 APEJ MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 60 CEE MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 61 MEA MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 62 LATIN AMERICA MARKET REVENUE' 2015-2020 (Y-O-Y) %
CHART 63 SAS: REVENUE BY REGIONS' 2013-2014 (%)
CHART 64 SAS: REVENUE BY SEGMENTS' 2013-2014 (%)
CHART 65 SAS: SWOT ANALYSIS
CHART 66 OPEN TEXT: REVENUE BY SEGMENTS' 2014-2015 (%)
CHART 67 OPEN TEXT: REVENUE BY REGIONS' 2014-2015 (%)
CHART 68 OPENTEXT: SWOT ANALYSIS
CHART 69 QLIK: REVENUE BY SEGMENTS' 2013-2014 (%)
CHART 70 QLIK: REVENUE BY REGIONS' 2013-2014 (%)
CHART 71 QLIK: SWOT ANALYSIS
CHART 72 VERINT: REVENUE BY SEGMENTS' 2014-2015 (%)
CHART 73 VERINT: REVENUE BY PRODUCT AND SERVICES' 2014-2015 (%)
CHART 74 VERINT: REVENUE BY REGIONS' 2014-2015 (%)
CHART 75 VERINT: SWOT ANALYSIS
CHART 76 TABLEAU: REVENUE BY SEGMENTS ' 2014-2015 ($MILLION)
CHART 77 TABLEAU: REVENUE BY REGIONS' 2014-2015 ($MILLION)
CHART 78 TABLEAU: SWOT ANALYSIS
CHART 79 FICO: FINANCIAL INDICATORS' 2013-2014 ($MILLION)
CHART 80 FICO: REVENUE BY SEGMENTS' 2013-2014 (%)
CHART 81 FICO: REVENUE BY OPERATING SEGMENTS' 2013-2014 (%)
CHART 82 FICO: REVENUE BY REGIONS' 2013-2014 (%)
CHART 83 FICO: SWOT ANALYSIS
CHART 84 INFORMATION BUILDERS: SWOT ANALYSIS
CHART 85 ANGOSS: SWOT ANALYSIS