CHAPTER 1 INTRODUCTION

1.1. REPORT DESCRIPTION
1.2. KEY BENEFITS
1.3. RESEARCH METHODOLOGY

1.3.1. Primary research
1.3.2. Secondary research
1.3.3. Analyst tools and models
1.3.4. Market segmentation

CHAPTER 2 EXECUTIVE SUMMARY

2.1. CXO PERSPECTIVE

CHAPTER 3 MARKET OVERVIEW

3.1. MARKET DEFINITION AND SCOPE
3.2. KEY FINDINGS

3.2.1. Top winning strategies
3.2.2. Top investment pockets
3.2.3. Top impacting factors

3.2.3.1. Growing need to streamline the sales processes
3.2.3.2. Increasing need of tracking mechanism
3.2.3.3. Growing need for business intelligence & insights
3.2.3.4. Data security and privacy concern
3.2.3.5. Rise in cloud based CRM technology

3.3. PORTERS FIVE FORCES

3.3.1. Bargaining power of suppliers
3.3.2. Bargaining power of buyers
3.3.3. Threat of substitutes
3.3.4. Threat of new entrants
3.3.5. Competitive rivalry

3.4. MARKET PLAYER POSITIONING
3.5. MARKET DYNAMICS

3.5.1. Drivers

3.5.1.1. Growing need to streamline the sales processes
3.5.1.2. Increasing need of tracking mechanism
3.5.1.3. Growing need for business intelligence & insights

3.5.2. Restraints

3.5.2.1. Data security & privacy concern
3.5.2.2. Complexity related to software implementation
3.5.2.3. Lack of awareness & skill sets related to software implementation

3.5.3. Opportunities

3.5.3.1. Rise in cloud based CRM technology
3.5.3.2. Emerging innovation in the field of mobile telecommunications technology

CHAPTER 4 GLOBAL SALES FORCE AUTOMATION SOFTWARE MARKET, BY APPLICATION

4.1. OVERVIEW
4.2. LEAD MANAGEMENT

4.2.1. Key market trends
4.2.2. Key growth factors and opportunities
4.2.3. Market size and forecast

4.3. SALES FORECASTING

4.3.1. Key market trends
4.3.2. Key growth factors and opportunities
4.3.3. Market size and forecast

4.4. ORDER & INVOICES MANAGEMENT

4.4.1. Key market trends
4.4.2. Key growth factors and opportunities
4.4.3. Market size and forecast

4.5. OPPORTUNITY MANAGEMENT

4.5.1. Key market trends
4.5.2. Key growth factors and opportunities
4.5.3. Market size and forecast

4.6. OTHERS (EMAIL INTEGRATION, RELATIONSHIP MANAGEMENT, AND OTHERS)

4.6.1. Key market trends 62
4.6.2. Key growth factors and opportunities
4.6.3. Market size and forecast

CHAPTER 5 GLOBAL SALES FORCE AUTOMATION SOFTWARE MARKET, BY DEPLOYMENT TYPE

5.1. OVERVIEW
5.2. CLOUD

5.2.1. Key market trends
5.2.2. Key growth factors and opportunities
5.2.3. Market size and forecast

5.3. ON-PREMISES

5.3.1. Key market trends
5.3.2. Key growth factors and opportunities
5.3.3. Market size and forecast

CHAPTER 6 GLOBAL SALES FORCE AUTOMATION SOFTWARE MARKET, BY INDUSTRY VERTICAL

6.1. OVERVIEW
6.2. HEALTHCARE

6.2.1. Key market trends
6.2.2. Key growth factors and opportunities
6.2.3. Market size and forecast

6.3. RETAIL

6.3.1. Key market trends
6.3.2. Key growth factors and opportunities
6.3.3. Market size and forecast

6.4. TELECOM

6.4.1. Key market trends
6.4.2. Key growth factors and opportunities
6.4.3. Market size and forecast

6.5. FOOD & BEVERAGES

6.5.1. Key market trends
6.5.2. Key growth factors and opportunities
6.5.3. Market size and forecast

6.6. BFSI

6.6.1. Key market trends
6.6.2. Key growth factors and opportunities
6.6.3. Market size and forecast

6.7. OTHERS (CONSUMER GOODS & LOGISTICS)

6.7.1. Key market trends
6.7.2. Key growth factors and opportunities
6.7.3. Market size and forecast

CHAPTER 7 SALES FORCE AUTOMATION SOFTWARE MARKET, BY GEOGRAPHY

7.1. OVERVIEW
7.2. NORTH AMERICA

7.2.1. Key trends
7.2.2. Key growth factors and opportunities
7.2.3. Market size and forecast

7.2.3.1. U.S.
7.2.3.2. Canada
7.2.3.3. Mexico

7.2.4. North America sales force automation software market, by application
7.2.5. North America sales force automation software market, by deployment type
7.2.1. North America sales force automation software market, by industry vertical

7.3. EUROPE

7.3.1. Key market trends
7.3.2. Key growth factors and opportunities
7.3.3. Market size and forecast

7.3.3.1. UK
7.3.3.2. Germany
7.3.3.3. France
7.3.3.4. Italy
7.3.3.5. Rest of Europe

7.3.4. Europe sales force automation software market, by application
7.3.5. Europe sales force automation software market, by deployment type
7.3.6. Europe sales force automation software market, by industry vertical

7.4. ASIA-PACIFIC

7.4.1. Key market trends
7.4.2. Key growth factors and opportunities
7.4.3. Market size and forecast

7.4.3.1. China
7.4.3.2. India
7.4.3.3. Singapore
7.4.3.4. Rest of Asia-Pacific

7.4.4. Asia-Pacific sales force automation software market, by application
7.4.5. Asia-Pacific sales force automation software market, by deployment type
7.4.6. Asia-Pacific sales force automation software market, by industry vertical

7.5. LAMEA

7.5.1. Key market trends
7.5.2. Key growth factors and opportunities
7.5.3. Market size and forecast

7.5.3.1. Latin America
7.5.3.2. Middle East
7.5.3.3. Africa

7.5.4. LAMEA sales force automation software market, by application
7.5.5. LAMEA sales force automation software market, by deployment type
7.5.6. LAMEA sales force automation software market, by industry vertical

CHAPTER 8 COMPANY PROFILES

8.1. APTEAN

8.1.1. Company overview
8.1.2. Company snapshot
8.1.3. Operating business segments
8.1.4. Product portfolio
8.1.5. Business performance
8.1.6. Key strategic moves and developments

8.2. BPM'ONLINE

8.2.1. Company overview
8.2.2. Company snapshot
8.2.3. Operating business segments
8.2.4. Product portfolio
8.2.5. Business performance
8.2.6. Key strategic moves and developments

8.3. INFUSIONSOFT

8.3.1. Company overview
8.3.2. Company snapshot
8.3.3. Operating business segments
8.3.4. Product portfolio
8.3.5. Business performance
8.3.6. Key strategic moves and developments

8.4. INFOR

8.4.1. Company overview
8.4.2. Company snapshot
8.4.3. Operating business segments
8.4.4. Product portfolio
8.4.5. Business performance
8.4.6. Key strategic moves and developments

8.5. ORACLE (NETSUITE INC.) CORPORATION

8.5.1. Company overview
8.5.2. Company snapshot
8.5.3. Operating business segments
8.5.4. Product portfolio
8.5.5. Business performance
8.5.6. Key strategic moves and developments

8.6. PEGASYSTEMS, INC.

8.6.1. Company overview
8.6.2. Company snapshot
8.6.3. Operating business segments
8.6.4. Product portfolio
8.6.5. Business performance
8.6.6. Key strategic moves and developments

8.7. SAP SE

8.7.1. Company overview
8.7.2. Company snapshot
8.7.3. Operating business segments
8.7.4. Product portfolio
8.7.5. Business performance
8.7.6. Key strategic moves and developments

8.8. SALESFORCE.COM, INC.

8.8.1. Company overview
8.8.2. Company snapshot
8.8.3. Operating business segments
8.8.4. Product portfolio
8.8.5. Business performance
8.8.6. Key strategic moves and developments

8.9. SUGARCRM INC.

8.9.1. Company overview
8.9.2. Company snapshot
8.9.3. Operating business segments
8.9.4. Product portfolio
8.9.5. Business performance
8.9.6. Key strategic moves and developments

8.10. ZOHO CORPORATION PVT. LTD

8.10.1. Company overview
8.10.2. Company snapshot
8.10.3. Operating business segments
8.10.4. Product portfolio
8.10.5. Business performance
8.10.6. Key strategic moves and developments