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Digital Customer Experience and Service Automation (DXE) Market

Digital Customer Experience and Service Automation (DXE) Market

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Digital Customer Experience and Service Automation (DXE) Market
Digital Customer Experience and Service...
Report Code
RO9/122/1114

Publish Date
26/Nov/2024

Pages
84
PRICE
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Tables

TABLE 1 DXE AND SERVICE AUTOMATION MARKET SIZE BY TOOLS' 2016-2023 ($ BILLION) 26
TABLE 2 DXE MARKET SIZE BY SOFTWARE TOOL' 2016-2023 ($ BILLION) 28
TABLE 3 DXE MARKET SIZE BY SERVICES' 2016-2023 ($ BILLION) 35
TABLE 4 DXE MARKET SIZE BY APPLICATION AREA' 2016-2023 ($ BILLION) 38
TABLE 5 DXE MARKET SIZE BY REGIONS' 2016-2023 ($ BILLION) 52
TABLE 6 NORTH AMERICA: DXE MARKET SIZE BY COMPONENTS 2016-2023 ($ BILLION) 54
TABLE 7 NORTH AMERICA: DXE MARKET SIZE BY SOFTWARE TOOLS 2016-2023 ($ BILLION) 54
TABLE 8 NORTH AMERICA: DXE MARKET SIZE BY SERVICES 2016-2023 ($ BILLION) 55
TABLE 9 NORTH AMERICA: DXE MARKET SIZE BY APPLICATION AREA 2017-2023 ($ BILLION) 56
TABLE 10 EMEA: DXE MARKET SIZE BY COMPONENTS 2016-2023 ($ BILLION) 59
TABLE 11 EMEA: DXE MARKET SIZE BY SOFTWARE TOOLS 2016-2023 ($ BILLION) 59
TABLE 12 EMEA: DXE MARKET SIZE BY SERVICES 2016-2023 ($ BILLION) 60
TABLE 13 EMEA: DXE MARKET SIZE BY APPLICATION AREA 2017-2023 ($ BILLION) 61
TABLE 14 APAC: DXE MARKET SIZE BY COMPONENTS 2016-2023 ($ BILLION) 64
TABLE 15 APAC: DXE MARKET SIZE BY SOFTWARE TOOLS 2016-2023 ($ BILLION) 65
TABLE 16 APAC: DXE MARKET SIZE BY SERVICES 2016-2023 ($ BILLION) 66
TABLE 17 APAC: DXE MARKET SIZE BY APPLICATION AREA 2017-2023 ($ BILLION) 66
TABLE 18 KEY COMPETENCIES: COMPANIES TO WATCH FOR IN DXE MARKET 68
TABLE 19 ADOBE: SNAPSHOT (2017) 69
TABLE 20 SALESFORCE: SNAPSHOT 72
TABLE 21 IBM: SNAPSHOT (2017) 74
TABLE 22 ORACLE: SNAPSHOT 76
TABLE 23 SAP: SNAPSHOT 78
TABLE 24 SITECORE: SNAPSHOT 80
TABLE 25 EPISERVER: SNAPSHOT 81

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LIST OF FIGURE
Charts

CHART 1 DXE MARKET SEGMENTATION 10
CHART 2 RESEARCH METHODOLOGY 11
CHART 3 DXE MARKET SIZE' 2016-2023 ($ BILLION) 12
CHART 4 DXE MARKET EVOLUTION 15
CHART 5 MARKET DYNAMICS - DRIVERS' RESTRAINTS & OPPORTUNITIES 18
CHART 6 DRO - IMPACT ANALYSIS OF DXE MARKET 21
CHART 8 ECOSYSTEM OF DIGITAL CUSTOMER EXPERIENCE AND SERVICE AUTOMATION 24
CHART 9 DXE MARKET SHARE BY COMPONENTS 2016-2023 25
CHART 10 DXE MARKET SIZE BY TOOLS 2016-2023 ($ BILLION) 26
CHART 11 DXE SOFTWARE TOOLS MARKET SHARE (2018-2023) 27
CHART 12 DXE: CUSTOMER INTELLIGENCE MARKET SIZE 2016-2023' ($ BILLION) 29
CHART 13 DXE: DATA GOVERNANCE MARKET SIZE 2016-2023' ($ BILLION) 29
CHART 14 DXE: PROCESS AUTOMATION MARKET SIZE 2016-2023' ($ BILLION) 30
CHART 15 DXE: INTELLIGENT APPS MARKET SIZE 2016-2023' ($ BILLION) 31
CHART 16 DXE: OTHERS MARKET SIZE 2016-2023' ($ BILLION) 32
CHART 17 DXE HARDWARE MARKET SHARE BY KEY HARDWARE TOOLS (2017) 32
CHART 18 DXE MARKET SIZE BY HARDWARE COMPONENTS' 2018-2023 ($ BILLION) 33
CHART 19 DXE MARKET SHARE BY SERVICES (2018 AND 2023) 35
CHART 20 DXE: TRAINING AND CONSULTING MARKET SIZE' 2016-2023 ($ BILLION) 36
CHART 21 DXE: SUPPORT AND MAINTENANCE MARKET SIZE' 2016-2023 ($ BILLION) 37
CHART 22 DXE: DEPLOYMENT AND INTEGRATION MARKET SIZE' 2016-2023 ($ BILLION) 37
CHART 23 DXE MARKET SHARE BY APPLICATION AREA (2018 AND 2023) 38
CHART 24 DXE: RETAIL APPLICATION MARKET SIZE' 2016-2023 ($ BILLION) 39
CHART 25 DXE: RETAIL APPLICATION AREAS MARKET POTENTIAL IN 2018 40
CHART 26 DXE: TRANSPORTATION APPLICATION MARKET SIZE' 2016-2023 ($ BILLION) 42
CHART 27 DXE: TRANSPORTATION APPLICATION AREAS MARKET POTENTIAL IN 2018 43
CHART 28 DXE: BFSI APPLICATION MARKET SIZE' 2016-2023 ($ BILLION) 44
CHART 29 DXE: TELECOM APPLICATION MARKET SIZE' 2016-2023 ($ BILLION) 47
CHART 30 DXE: HEALTHCARE APPLICATION MARKET SIZE' 2016 AND 2023 ($ BILLION) 49
CHART 31 DXE MARKET SHARE (2018 AND 2023) BY REGIONS 51
CHART 32 KEY INSIGHTS 53
CHART 33 NORTH AMERICA: DXE MARKET SIZE' 2016-2023 ($ BILLION) 53
CHART 34 NORTH AMERICA: DXE SOFTWARE TOOLS MARKET SHARE (2018-2023) 54
CHART 35 NORTH AMERICA: DXE HARDWARE MARKET SHARE BY KEY HARDWARE TOOLS (2017) 55
CHART 36 NORTH AMERICA: DXE SERVICES MARKET SHARE (2018-2023) 55
CHART 37 NORTH AMERICA: DXE APPLICATION AREAS MARKET SIZE (2016-2023) 56
CHART 38 KEY INSIGHTS OF EUROPE DXE MARKET 57
CHART 39 EMEA: DXE MARKET SIZE' 2016-2023 ($ BILLION) 58
CHART 40 EMEA: DXE SOFTWARE TOOLS MARKET SHARE (2018-2023) 59
CHART 41 EMEA: DXE HARDWARE MARKET SHARE BY KEY HARDWARE TOOLS (2017) 60
CHART 42 EMEA: DXE SERVICES MARKET SHARE (2018-2023) 60
CHART 43 EMEA: DXE APPLICATION AREAS MARKET SIZE (2016-2023) 61
CHART 44 KEY INSIGHTS OF APAC DXE MARKET 63
CHART 45 APAC: DXE MARKET SIZE' 2016-2023 ($ BILLION) 64
CHART 46 APAC: DXE SOFTWARE TOOLS MARKET SHARE (2018-2023) 65
CHART 47 APAC: DXE HARDWARE MARKET SHARE BY KEY HARDWARE TOOLS (2017) 65
CHART 48 APAC: DXE SERVICES MARKET SHARE (2018-2023) 66
CHART 49 APAC: DXE APPLICATION AREAS MARKET SIZE (2016-2023) 67
CHART 50 ADOBE: GEOGRAPHIC PRESENCE (OVERALL BUSINESS REVENUE SPLIT) 70
CHART 51 SALESFORCE: GEOGRAPHIC PRESENCE (OVERALL BUSINESS REVENUE SPLIT) 72
CHART 52 IBM: GEOGRAPHIC PRESENCE (OVERALL BUSINESS REVENUE SPLIT) 74
CHART 53 ORACLE: GEOGRAPHIC PRESENCE (OVERALL BUSINESS REVENUE SPLIT) 76
CHART 54 SAP: GEOGRAPHIC PRESENCE (OVERALL BUSINESS REVENUE SPLIT) 78


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