Table of Content

1 Market Overview
1.1 Product Definition and Market Characteristics
1.2 Global Outsourced Call Centers Market Size
1.3 Market Segmentation
1.4 Global Macroeconomic Analysis
1.5 SWOT Analysis

2. Market Dynamics
2.1 Market Drivers
2.2 Market Constraints and Challenges
2.3 Emerging Market Trends
2.4 Impact of COVID-19
2.4.1 Short-term Impact
2.4.2 Long-term Impact

3 Associated Industry Assessment
3.1 Supply Chain Analysis
3.2 Industry Active Participants
3.2.1 Suppliers of Raw Materials
3.2.2 Key Distributors/Retailers
3.3 Alternative Analysis
3.4 The Impact of Covid-19 From the Perspective of Industry Chain

4 Market Competitive Landscape
4.1 Industry Leading Players
4.2 Industry News
4.2.1 Key Product Launch News
4.2.2 M&A and Expansion Plans

5 Analysis of Leading Companies
5.1 Acticall (Sitel)
5.1.1 Acticall (Sitel) Company Profile
5.1.2 Acticall (Sitel) Business Overview
5.1.3 Acticall (Sitel) Outsourced Call Centers Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.1.4 Acticall (Sitel) Outsourced Call Centers Products Introduction
5.2 Serco
5.2.1 Serco Company Profile
5.2.2 Serco Business Overview
5.2.3 Serco Outsourced Call Centers Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.2.4 Serco Outsourced Call Centers Products Introduction
5.3 Alorica
5.3.1 Alorica Company Profile
5.3.2 Alorica Business Overview
5.3.3 Alorica Outsourced Call Centers Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.3.4 Alorica Outsourced Call Centers Products Introduction
5.4 Atento
5.4.1 Atento Company Profile
5.4.2 Atento Business Overview
5.4.3 Atento Outsourced Call Centers Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.4.4 Atento Outsourced Call Centers Products Introduction
5.5 Concentrix (Convergys)
5.5.1 Concentrix (Convergys) Company Profile
5.5.2 Concentrix (Convergys) Business Overview
5.5.3 Concentrix (Convergys) Outsourced Call Centers Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.5.4 Concentrix (Convergys) Outsourced Call Centers Products Introduction
5.6 Teleperformance
5.6.1 Teleperformance Company Profile
5.6.2 Teleperformance Business Overview
5.6.3 Teleperformance Outsourced Call Centers Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.6.4 Teleperformance Outsourced Call Centers Products Introduction
5.7 TeleTech Holdings
5.7.1 TeleTech Holdings Company Profile
5.7.2 TeleTech Holdings Business Overview
5.7.3 TeleTech Holdings Outsourced Call Centers Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.7.4 TeleTech Holdings Outsourced Call Centers Products Introduction
5.8 Arvato
5.8.1 Arvato Company Profile
5.8.2 Arvato Business Overview
5.8.3 Arvato Outsourced Call Centers Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.8.4 Arvato Outsourced Call Centers Products Introduction
5.9 Sykes Enterprises
5.9.1 Sykes Enterprises Company Profile
5.9.2 Sykes Enterprises Business Overview
5.9.3 Sykes Enterprises Outsourced Call Centers Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.9.4 Sykes Enterprises Outsourced Call Centers Products Introduction
5.10 Transcom
5.10.1 Transcom Company Profile
5.10.2 Transcom Business Overview
5.10.3 Transcom Outsourced Call Centers Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.10.4 Transcom Outsourced Call Centers Products Introduction
5.11 Comdata
5.11.1 Comdata Company Profile
5.11.2 Comdata Business Overview
5.11.3 Comdata Outsourced Call Centers Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.11.4 Comdata Outsourced Call Centers Products Introduction
5.12 HKT Teleservices
5.12.1 HKT Teleservices Company Profile
5.12.2 HKT Teleservices Business Overview
5.12.3 HKT Teleservices Outsourced Call Centers Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.12.4 HKT Teleservices Outsourced Call Centers Products Introduction

6 Market Analysis and Forecast, By Product Types
6.1 Global Outsourced Call Centers Sales, Revenue and Market Share by Types (2015-2020)
6.1.1 Global Outsourced Call Centers Sales and Market Share by Types (2015-2020)
6.1.2 Global Outsourced Call Centers Revenue and Market Share by Types (2015-2020)
6.1.3 Global Outsourced Call Centers Price by Types (2015-2020)
6.2 Global Outsourced Call Centers Market Forecast by Types (2020-2025)
6.2.1 Global Outsourced Call Centers Market Forecast Sales and Market Share by Types (2020-2025)
6.2.2 Global Outsourced Call Centers Market Forecast Revenue and Market Share by Types (2020-2025)
6.3 Global Outsourced Call Centers Sales, Price and Growth Rate by Types (2015-2020)
6.3.1 Global Outsourced Call Centers Sales, Price and Growth Rate of Mass Market Center
6.3.2 Global Outsourced Call Centers Sales, Price and Growth Rate of B2B Center
6.3.3 Global Outsourced Call Centers Sales, Price and Growth Rate of Universal Center
6.4 Global Outsourced Call Centers Market Revenue and Sales Forecast, by Types (2020-2025)
6.4.1 Mass Market Center Market Revenue and Sales Forecast (2020-2025)
6.4.2 B2B Center Market Revenue and Sales Forecast (2020-2025)
6.4.3 Universal Center Market Revenue and Sales Forecast (2020-2025)

7 Market Analysis and Forecast, By Applications
7.1 Global Outsourced Call Centers Sales, Revenue and Market Share by Applications (2015-2020)
7.1.1 Global Outsourced Call Centers Sales and Market Share by Applications (2015-2020)
7.1.2 Global Outsourced Call Centers Revenue and Market Share by Applications (2015-2020)
7.2 Global Outsourced Call Centers Market Forecast by Applications (2020-2025)
7.2.1 Global Outsourced Call Centers Market Forecast Sales and Market Share by Applications (2020-2025)
7.2.2 Global Outsourced Call Centers Market Forecast Revenue and Market Share by Applications (2020-2025)
7.3 Global Revenue, Sales and Growth Rate by Applications (2015-2020)
7.3.1 Global Outsourced Call Centers Revenue, Sales and Growth Rate of BFSI (2015-2020)
7.3.2 Global Outsourced Call Centers Revenue, Sales and Growth Rate of Retail (2015-2020)
7.3.3 Global Outsourced Call Centers Revenue, Sales and Growth Rate of Government (2015-2020)
7.3.4 Global Outsourced Call Centers Revenue, Sales and Growth Rate of IT & Telecommunication (2015-2020)
7.3.5 Global Outsourced Call Centers Revenue, Sales and Growth Rate of Defense Aerospace & Intelligence (2015-2020)
7.3.6 Global Outsourced Call Centers Revenue, Sales and Growth Rate of Telecommunications & IT (2015-2020)
7.3.7 Global Outsourced Call Centers Revenue, Sales and Growth Rate of Manufacturing (2015-2020)
7.4 Global Outsourced Call Centers Market Revenue and Sales Forecast, by Applications (2020-2025)
7.4.1 BFSI Market Revenue and Sales Forecast (2020-2025)
7.4.2 Retail Market Revenue and Sales Forecast (2020-2025)
7.4.3 Government Market Revenue and Sales Forecast (2020-2025)
7.4.4 IT & Telecommunication Market Revenue and Sales Forecast (2020-2025)
7.4.5 Defense Aerospace & Intelligence Market Revenue and Sales Forecast (2020-2025)
7.4.6 Telecommunications & IT Market Revenue and Sales Forecast (2020-2025)
7.4.7 Manufacturing Market Revenue and Sales Forecast (2020-2025)

8 Market Analysis and Forecast, By Regions
8.1 Global Outsourced Call Centers Sales by Regions (2015-2020)
8.2 Global Outsourced Call Centers Market Revenue by Regions (2015-2020)
8.3 Global Outsourced Call Centers Market Forecast by Regions (2020-2025)

9 North America Outsourced Call Centers Market Analysis
9.1 Market Overview and Prospect Analysis
9.2 North America Outsourced Call Centers Market Sales and Growth Rate (2015-2020)
9.3 North America Outsourced Call Centers Market Revenue and Growth Rate (2015-2020)
9.4 North America Outsourced Call Centers Market Forecast
9.5 The Influence of COVID-19 on North America Market
9.6 North America Outsourced Call Centers Market Analysis by Country
9.6.1 U.S. Outsourced Call Centers Sales and Growth Rate
9.6.2 Canada Outsourced Call Centers Sales and Growth Rate
9.6.3 Mexico Outsourced Call Centers Sales and Growth Rate

10 Europe Outsourced Call Centers Market Analysis
10.1 Market Overview and Prospect Analysis
10.2 Europe Outsourced Call Centers Market Sales and Growth Rate (2015-2020)
10.3 Europe Outsourced Call Centers Market Revenue and Growth Rate (2015-2020)
10.4 Europe Outsourced Call Centers Market Forecast
10.5 The Influence of COVID-19 on Europe Market
10.6 Europe Outsourced Call Centers Market Analysis by Country
10.6.1 Germany Outsourced Call Centers Sales and Growth Rate
10.6.2 United Kingdom Outsourced Call Centers Sales and Growth Rate
10.6.3 France Outsourced Call Centers Sales and Growth Rate
10.6.4 Italy Outsourced Call Centers Sales and Growth Rate
10.6.5 Spain Outsourced Call Centers Sales and Growth Rate
10.6.6 Russia Outsourced Call Centers Sales and Growth Rate

11 Asia-Pacific Outsourced Call Centers Market Analysis
11.1 Market Overview and Prospect Analysis
11.2 Asia-Pacific Outsourced Call Centers Market Sales and Growth Rate (2015-2020)
11.3 Asia-Pacific Outsourced Call Centers Market Revenue and Growth Rate (2015-2020)
11.4 Asia-Pacific Outsourced Call Centers Market Forecast
11.5 The Influence of COVID-19 on Asia Pacific Market
11.6 Asia-Pacific Outsourced Call Centers Market Analysis by Country
11.6.1 China Outsourced Call Centers Sales and Growth Rate
11.6.2 Japan Outsourced Call Centers Sales and Growth Rate
11.6.3 South Korea Outsourced Call Centers Sales and Growth Rate
11.6.4 Australia Outsourced Call Centers Sales and Growth Rate
11.6.5 India Outsourced Call Centers Sales and Growth Rate

12 South America Outsourced Call Centers Market Analysis
12.1 Market Overview and Prospect Analysis
12.2 South America Outsourced Call Centers Market Sales and Growth Rate (2015-2020)
12.3 South America Outsourced Call Centers Market Revenue and Growth Rate (2015-2020)
12.4 South America Outsourced Call Centers Market Forecast
12.5 The Influence of COVID-19 on South America Market
12.6 South America Outsourced Call Centers Market Analysis by Country
12.6.1 Brazil Outsourced Call Centers Sales and Growth Rate
12.6.2 Argentina Outsourced Call Centers Sales and Growth Rate
12.6.3 Columbia Outsourced Call Centers Sales and Growth Rate

13 Middle East and Africa Outsourced Call Centers Market Analysis
13.1 Market Overview and Prospect Analysis
13.2 Middle East and Africa Outsourced Call Centers Market Sales and Growth Rate (2015-2020)
13.3 Middle East and Africa Outsourced Call Centers Market Revenue and Growth Rate (2015-2020)
13.4 Middle East and Africa Outsourced Call Centers Market Forecast
13.5 The Influence of COVID-19 on Middle East and Africa Market
13.6 Middle East and Africa Outsourced Call Centers Market Analysis by Country
13.6.1 UAE Outsourced Call Centers Sales and Growth Rate
13.6.2 Egypt Outsourced Call Centers Sales and Growth Rate
13.6.3 South Africa Outsourced Call Centers Sales and Growth Rate

14 Conclusions and Recommendations
14.1 Key Market Findings and Prospects
14.2 Advice for Investors

15 Appendix
15.1 Methodology
15.2 Research Data Source