Table of Content

1 IT Service Management (ITSM) Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 IT Service Management (ITSM) Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer

3 IT Service Management (ITSM) Market Forces
3.1 Global IT Service Management (ITSM) Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 IT Service Management (ITSM) Market - By Geography
4.1 Global IT Service Management (ITSM) Market Value and Market Share by Regions
4.1.1 Global IT Service Management (ITSM) Value ($) by Region (2015-2020)
4.1.2 Global IT Service Management (ITSM) Value Market Share by Regions (2015-2020)
4.2 Global IT Service Management (ITSM) Market Production and Market Share by Major Countries
4.2.1 Global IT Service Management (ITSM) Production by Major Countries (2015-2020)
4.2.2 Global IT Service Management (ITSM) Production Market Share by Major Countries (2015-2020)
4.3 Global IT Service Management (ITSM) Market Consumption and Market Share by Regions
4.3.1 Global IT Service Management (ITSM) Consumption by Regions (2015-2020)
4.3.2 Global IT Service Management (ITSM) Consumption Market Share by Regions (2015-2020)

5 IT Service Management (ITSM) Market - By Trade Statistics
5.1 Global IT Service Management (ITSM) Export and Import
5.2 United States IT Service Management (ITSM) Export and Import (2015-2020)
5.3 Europe IT Service Management (ITSM) Export and Import (2015-2020)
5.4 China IT Service Management (ITSM) Export and Import (2015-2020)
5.5 Japan IT Service Management (ITSM) Export and Import (2015-2020)
5.6 India IT Service Management (ITSM) Export and Import (2015-2020)
5.7 ...

6 IT Service Management (ITSM) Market - By Type
6.1 Global IT Service Management (ITSM) Production and Market Share by Types (2015-2020)
6.1.1 Global IT Service Management (ITSM) Production by Types (2015-2020)
6.1.2 Global IT Service Management (ITSM) Production Market Share by Types (2015-2020)
6.2 Global IT Service Management (ITSM) Value and Market Share by Types (2015-2020)
6.2.1 Global IT Service Management (ITSM) Value by Types (2015-2020)
6.2.2 Global IT Service Management (ITSM) Value Market Share by Types (2015-2020)
6.3 Global IT Service Management (ITSM) Production, Price and Growth Rate of Cloud-based (2015-2020)
6.4 Global IT Service Management (ITSM) Production, Price and Growth Rate of On-Premises (2015-2020)

7 IT Service Management (ITSM) Market - By Application
7.1 Global IT Service Management (ITSM) Consumption and Market Share by Applications (2015-2020)
7.1.1 Global IT Service Management (ITSM) Consumption by Applications (2015-2020)
7.1.2 Global IT Service Management (ITSM) Consumption Market Share by Applications (2015-2020)
7.2 Global IT Service Management (ITSM) Consumption and Growth Rate of SMEs (2015-2020)
7.3 Global IT Service Management (ITSM) Consumption and Growth Rate of Large Enterprises (2015-2020)

8 North America IT Service Management (ITSM) Market
8.1 North America IT Service Management (ITSM) Market Size
8.2 United States IT Service Management (ITSM) Market Size
8.3 Canada IT Service Management (ITSM) Market Size
8.4 Mexico IT Service Management (ITSM) Market Size
8.5 The Influence of COVID-19 on North America Market

9 Europe IT Service Management (ITSM) Market Analysis
9.1 Europe IT Service Management (ITSM) Market Size
9.2 Germany IT Service Management (ITSM) Market Size
9.3 United Kingdom IT Service Management (ITSM) Market Size
9.4 France IT Service Management (ITSM) Market Size
9.5 Italy IT Service Management (ITSM) Market Size
9.6 Spain IT Service Management (ITSM) Market Size
9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific IT Service Management (ITSM) Market Analysis
10.1 Asia-Pacific IT Service Management (ITSM) Market Size
10.2 China IT Service Management (ITSM) Market Size
10.3 Japan IT Service Management (ITSM) Market Size
10.4 South Korea IT Service Management (ITSM) Market Size
10.5 Southeast Asia IT Service Management (ITSM) Market Size
10.6 India IT Service Management (ITSM) Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa IT Service Management (ITSM) Market Analysis
11.1 Middle East and Africa IT Service Management (ITSM) Market Size
11.2 Saudi Arabia IT Service Management (ITSM) Market Size
11.3 UAE IT Service Management (ITSM) Market Size
11.4 South Africa IT Service Management (ITSM) Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America IT Service Management (ITSM) Market Analysis
12.1 South America IT Service Management (ITSM) Market Size
12.2 Brazil IT Service Management (ITSM) Market Size
12.3 The Influence of COVID-19 on South America Market

13 Company Profiles
13.1 SAP
13.1.1 SAP Basic Information
13.1.2 SAP Product Profiles, Application and Specification
13.1.3 SAP IT Service Management (ITSM) Market Performance (2015-2020)
13.2 Samanage
13.2.1 Samanage Basic Information
13.2.2 Samanage Product Profiles, Application and Specification
13.2.3 Samanage IT Service Management (ITSM) Market Performance (2015-2020)
13.3 Autotask
13.3.1 Autotask Basic Information
13.3.2 Autotask Product Profiles, Application and Specification
13.3.3 Autotask IT Service Management (ITSM) Market Performance (2015-2020)
13.4 Freshworks
13.4.1 Freshworks Basic Information
13.4.2 Freshworks Product Profiles, Application and Specification
13.4.3 Freshworks IT Service Management (ITSM) Market Performance (2015-2020)
13.5 TOPdesk
13.5.1 TOPdesk Basic Information
13.5.2 TOPdesk Product Profiles, Application and Specification
13.5.3 TOPdesk IT Service Management (ITSM) Market Performance (2015-2020)
13.6 Axios Systems
13.6.1 Axios Systems Basic Information
13.6.2 Axios Systems Product Profiles, Application and Specification
13.6.3 Axios Systems IT Service Management (ITSM) Market Performance (2015-2020)
13.7 SysAid
13.7.1 SysAid Basic Information
13.7.2 SysAid Product Profiles, Application and Specification
13.7.3 SysAid IT Service Management (ITSM) Market Performance (2015-2020)
13.8 ASG Software
13.8.1 ASG Software Basic Information
13.8.2 ASG Software Product Profiles, Application and Specification
13.8.3 ASG Software IT Service Management (ITSM) Market Performance (2015-2020)
13.9 Epicor
13.9.1 Epicor Basic Information
13.9.2 Epicor Product Profiles, Application and Specification
13.9.3 Epicor IT Service Management (ITSM) Market Performance (2015-2020)
13.10 Agiloft Service
13.10.1 Agiloft Service Basic Information
13.10.2 Agiloft Service Product Profiles, Application and Specification
13.10.3 Agiloft Service IT Service Management (ITSM) Market Performance (2015-2020)
13.11 Ultimo
13.11.1 Ultimo Basic Information
13.11.2 Ultimo Product Profiles, Application and Specification
13.11.3 Ultimo IT Service Management (ITSM) Market Performance (2015-2020)
13.12 BMC Software
13.12.1 BMC Software Basic Information
13.12.2 BMC Software Product Profiles, Application and Specification
13.12.3 BMC Software IT Service Management (ITSM) Market Performance (2015-2020)
13.13 IBM
13.13.1 IBM Basic Information
13.13.2 IBM Product Profiles, Application and Specification
13.13.3 IBM IT Service Management (ITSM) Market Performance (2015-2020)
13.14 Cherwell Software
13.14.1 Cherwell Software Basic Information
13.14.2 Cherwell Software Product Profiles, Application and Specification
13.14.3 Cherwell Software IT Service Management (ITSM) Market Performance (2015-2020)
13.15 ServiceNow
13.15.1 ServiceNow Basic Information
13.15.2 ServiceNow Product Profiles, Application and Specification
13.15.3 ServiceNow IT Service Management (ITSM) Market Performance (2015-2020)
13.16 SolarWinds
13.16.1 SolarWinds Basic Information
13.16.2 SolarWinds Product Profiles, Application and Specification
13.16.3 SolarWinds IT Service Management (ITSM) Market Performance (2015-2020)
13.17 Broadcom
13.17.1 Broadcom Basic Information
13.17.2 Broadcom Product Profiles, Application and Specification
13.17.3 Broadcom IT Service Management (ITSM) Market Performance (2015-2020)
13.18 Ivanti (HEAT Software)
13.18.1 Ivanti (HEAT Software) Basic Information
13.18.2 Ivanti (HEAT Software) Product Profiles, Application and Specification
13.18.3 Ivanti (HEAT Software) IT Service Management (ITSM) Market Performance (2015-2020)
13.19 Micro Focus (Formerly HPE)
13.19.1 Micro Focus (Formerly HPE) Basic Information
13.19.2 Micro Focus (Formerly HPE) Product Profiles, Application and Specification
13.19.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Market Performance (2015-2020)
13.20 Symantec
13.20.1 Symantec Basic Information
13.20.2 Symantec Product Profiles, Application and Specification
13.20.3 Symantec IT Service Management (ITSM) Market Performance (2015-2020)
13.21 Atlassian
13.21.1 Atlassian Basic Information
13.21.2 Atlassian Product Profiles, Application and Specification
13.21.3 Atlassian IT Service Management (ITSM) Market Performance (2015-2020)

14 Market Forecast - By Regions
14.1 North America IT Service Management (ITSM) Market Forecast (2020-2025)
14.2 Europe IT Service Management (ITSM) Market Forecast (2020-2025)
14.3 Asia-Pacific IT Service Management (ITSM) Market Forecast (2020-2025)
14.4 Middle East and Africa IT Service Management (ITSM) Market Forecast (2020-2025)
14.5 South America IT Service Management (ITSM) Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications
15.1 Global IT Service Management (ITSM) Market Forecast by Types (2020-2025)
15.1.1 Global IT Service Management (ITSM) Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global IT Service Management (ITSM) Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global IT Service Management (ITSM) Market Forecast by Applications (2020-2025)