Table of Contents
Chapter 1.Executive Summary
1.1.Market Snapshot
1.2.Global & Segmental Market Estimates & Forecasts, 2020-2030 (USD Billion)
1.2.1.Speech Analytics Market, by Region, 2020-2030 (USD Billion)
1.2.2.Speech Analytics Market, by Deployment, 2020-2030 (USD Billion)
1.2.3.Speech Analytics Market, by Enterprise Type, 2020-2030 (USD Billion)
1.2.4.Speech Analytics Market, by Application, 2020-2030 (USD Billion)
1.2.5.Speech Analytics Market, by End-user, 2020-2030 (USD Billion)
1.3.Key Trends
1.4.Estimation Methodology
1.5.Research Assumption
Chapter 2.Global Speech Analytics Market Definition and Scope
2.1.Objective of the Study
2.2.Market Definition & Scope
2.2.1.Industry Evolution
2.2.2.Scope of the Study
2.3.Years Considered for the Study
2.4.Currency Conversion Rates
Chapter 3.Global Speech Analytics Market Dynamics
3.1.Speech Analytics Market Impact Analysis (2020-2030)
3.1.1.Market Drivers
3.1.1.1.Increasing demand for speech analytics solutions within call centre services
3.1.1.2.Rising significance of voice in multi-channel worldwide
3.1.2.Market Challenges
3.1.2.1.High investment cost
3.1.2.2.Rise in concern for data privacy & security
3.1.3.Market Opportunities
3.1.3.1.Rise in adoption of cloud-based speech analytics solutions
3.1.3.2.Increasing penetration of Machine Learning (ML) and Artificial Intelligence (AI) in solutions for better customer experience
Chapter 4.Global Speech Analytics Market Industry Analysis
4.1.Porter's 5 Force Model
4.1.1.Bargaining Power of Suppliers
4.1.2.Bargaining Power of Buyers
4.1.3.Threat of New Entrants
4.1.4.Threat of Substitutes
4.1.5.Competitive Rivalry
4.2.Porter's 5 Force Impact Analysis
4.3.PEST Analysis
4.3.1.Political
4.3.2.Economical
4.3.3.Social
4.3.4.Technological
4.3.5.Environmental
4.3.6.Legal
4.4.Top investment opportunity
4.5.Top winning strategies
4.6.COVID-19 Impact Analysis
4.7.Disruptive Trends
4.8.Industry Expert Perspective
4.9.Analyst Recommendation & Conclusion
Chapter 5.Global Speech Analytics Market, by Deployment
5.1.Market Snapshot
5.2.Global Speech Analytics Market by Deployment, Performance - Potential Analysis
5.3.Global Speech Analytics Market Estimates & Forecasts by Deployment 2020-2030 (USD Billion)
5.4.Speech Analytics Market, Sub Segment Analysis
5.4.1.Cloud
5.4.2.On-premise
Chapter 6.Global Speech Analytics Market, by Enterprise Type
6.1.Market Snapshot
6.2.Global Speech Analytics Market by Enterprise Type, Performance - Potential Analysis
6.3.Global Speech Analytics Market Estimates & Forecasts by Enterprise Type 2020-2030 (USD Billion)
6.4.Speech Analytics Market, Sub Segment Analysis
6.4.1.SMEs
6.4.2.Large Enterprise
Chapter 7.Global Speech Analytics Market, by Application
7.1.Market Snapshot
7.2.Global Speech Analytics Market by Application, Performance - Potential Analysis
7.3.Global Speech Analytics Market Estimates & Forecasts by Application 2020-2030 (USD Billion)
7.4.Speech Analytics Market, Sub Segment Analysis
7.4.1.Sentimental Analysis
7.4.2.Compliance Monitoring
7.4.3.Agent Performance Monitoring
7.4.4.Customer Experience Management
7.4.5.Others
Chapter 8.Speech Analytics Market, by End-user
8.1.Market Snapshot
8.2.Global Speech Analytics Market by End-user, Performance - Potential Analysis
8.3.Global Speech Analytics Market Estimates & Forecasts by End-user 2020-2030 (USD Billion)
8.4.Speech Analytics Market, Sub Segment Analysis
8.4.1.IT & Telecom
8.4.2.BFSI
8.4.3.Healthcare
8.4.4.Retail & E-commerce
8.4.5.Travel & Hospitality
8.4.6.Other
Chapter 9.Global Speech Analytics Market, Regional Analysis
9.1.Top Leading Countries
9.2.Top Emerging Countries
9.3.Speech Analytics Market, Regional Market Snapshot
9.4.North America Speech Analytics Market
9.4.1.U.S. Speech Analytics Market
9.4.1.1.Deployment breakdown estimates & forecasts, 2020-2030
9.4.1.2.Enterprise Type breakdown estimates & forecasts, 2020-2030
9.4.1.3.Application breakdown estimates & forecasts, 2020-2030
9.4.1.4.End-user breakdown estimates & forecasts, 2020-2030
9.4.2.Canada Speech Analytics Market
9.5.Europe Speech Analytics Market Snapshot
9.5.1.U.K. Speech Analytics Market
9.5.2.Germany Speech Analytics Market
9.5.3.France Speech Analytics Market
9.5.4.Spain Speech Analytics Market
9.5.5.Italy Speech Analytics Market
9.5.6.Rest of Europe Speech Analytics Market
9.6.Asia-Pacific Speech Analytics Market Snapshot
9.6.1.China Speech Analytics Market
9.6.2.India Speech Analytics Market
9.6.3.Japan Speech Analytics Market
9.6.4.Australia Speech Analytics Market
9.6.5.South Korea Speech Analytics Market
9.6.6.Rest of Asia Pacific Speech Analytics Market
9.7.Latin America Speech Analytics Market Snapshot
9.7.1.Brazil Speech Analytics Market
9.7.2.Mexico Speech Analytics Market
9.8.Middle East & Africa Speech Analytics Market
9.8.1.Saudi Arabia Speech Analytics Market
9.8.2.South Africa Speech Analytics Market
9.8.3.Rest of Middle East & Africa Speech Analytics Market
Chapter 10.Competitive Intelligence
10.1.Key Company SWOT Analysis
10.2.Top Market Strategies
10.3.Company Profiles
10.3.1.Verint Systems Inc. (U.S.)
10.3.1.1.Key Information
10.3.1.2.Overview
10.3.1.3.Financial (Subject to Data Availability)
10.3.1.4.Product Summary
10.3.1.5.Recent Developments
10.3.2.NICE Ltd. (Israel)
10.3.3.Avaya Inc. (U.S.)
10.3.4.Genesys Telecommunications Laboratories, Inc. (U.S.)
10.3.5.OpenText Corporation (U.S.)
10.3.6.Uniphore Software Systems, Inc. (U.S.)
10.3.7.CallMiner, Inc. (U.S.)
10.3.8.Talkdesk, Inc. (U.S.)
10.3.9.Amazon Web Services, Inc. (AWS) (U.S.)
10.3.10.LiveVox Holdings, Inc. (U.S.)
Chapter 11.Research Process
11.1.Research Process
11.1.1.Data Mining
11.1.2.Analysis
11.1.3.Market Estimation
11.1.4.Validation
11.1.5.Publishing
11.2.Research Attributes
11.3.Research Assumption