Table of Contents
Chapter 1.Executive Summary
1.1.Market Snapshot
1.2.Global & Segmental Market Estimates & Forecasts, 2020-2030 (USD Billion)
1.2.1.Customer Communication Management Market, by Region, 2020-2030 (USD Billion)
1.2.2.Customer Communication Management Market, by Component, 2020-2030 (USD Billion)
1.2.3.Customer Communication Management Market, by Channel, 2020-2030 (USD Billion)
1.2.4.Customer Communication Management Market, by Industry, 2020-2030 (USD Billion)
1.3.Key Trends
1.4.Estimation Methodology
1.5.Research Assumption
Chapter 2.Global Customer Communication Management Market Definition and Scope
2.1.Objective of the Study
2.2.Market Definition & Scope
2.2.1.Industry Evolution
2.2.2.Scope of the Study
2.3.Years Considered for the Study
2.4.Currency Conversion Rates
Chapter 3.Global Customer Communication Management Market Dynamics
3.1.Customer Communication Management Market Impact Analysis (2020-2030)
3.1.1.Market Drivers
3.1.1.1.Growing adoption of omnichannel communication
3.1.1.2.Rising digital transformation initiatives
3.1.1.3. Surge in adoption of cloud-based solutions
3.1.2.Market Challenges
3.1.2.1.Rising complexity of templates and data synchronization
3.1.2.2.Data Security Concerns
3.1.3.Market Opportunities
3.1.3.1.Focus on personalization and targeted marketing
3.1.3.2.Growth of e-commerce and digital banking
Chapter 4.Global Customer Communication Management Market Industry Analysis
4.1.Porter's 5 Force Model
4.1.1.Bargaining Power of Suppliers
4.1.2.Bargaining Power of Buyers
4.1.3.Threat of New Entrants
4.1.4.Threat of Substitutes
4.1.5.Competitive Rivalry
4.2.Porter's 5 Force Impact Analysis
4.3.PEST Analysis
4.3.1.Political
4.3.2.Economical
4.3.3.Social
4.3.4.Technological
4.3.5.Environmental
4.3.6.Legal
4.4.Top investment opportunity
4.5.Top winning strategies
4.6.COVID-19 Impact Analysis
4.7.Disruptive Trends
4.8.Industry Expert Perspective
4.9.Analyst Recommendation & Conclusion
Chapter 5.Global Customer Communication Management Market, by Component
5.1.Market Snapshot
5.2.Global Customer Communication Management Market by Component, Performance - Potential Analysis
5.3.Global Customer Communication Management Market Estimates & Forecasts by Component 2020-2030 (USD Billion)
5.4.Customer Communication Management Market, Sub Segment Analysis
5.4.1. Software
5.4.2.Services
Chapter 6.Global Customer Communication Management Market, by Channel
6.1.Market Snapshot
6.2.Global Customer Communication Management Market by Channel, Performance - Potential Analysis
6.3.Global Customer Communication Management Market Estimates & Forecasts by Channel 2020-2030 (USD Billion)
6.4.Customer Communication Management Market, Sub Segment Analysis
6.4.1. SMS
6.4.2.Email
6.4.3.Website
6.4.4.Social Media
6.4.5.Others
Chapter 7.Global Customer Communication Management Market, by Industry
7.1.Market Snapshot
7.2.Global Customer Communication Management Market by Industry, Performance - Potential Analysis
7.3.Global Customer Communication Management Market Estimates & Forecasts by Industry 2020-2030 (USD Billion)
7.4.Customer Communication Management Market, Sub Segment Analysis
7.4.1. BFSI
7.4.2.Retail
7.4.3.IT & Telecom
7.4.4.Government
7.4.5.Healthcare
7.4.6.Others
Chapter 8.Global Customer Communication Management Market, Regional Analysis
8.1.Top Leading Countries
8.2.Top Emerging Countries
8.3.Customer Communication Management Market, Regional Market Snapshot
8.4.North America Customer Communication Management Market
8.4.1.U.S. Customer Communication Management Market
8.4.1.1.Component breakdown estimates & forecasts, 2020-2030
8.4.1.2.Channel breakdown estimates & forecasts, 2020-2030
8.4.1.3.Industry breakdown estimates & forecasts, 2020-2030
8.4.2.Canada Customer Communication Management Market
8.5.Europe Customer Communication Management Market Snapshot
8.5.1.U.K. Customer Communication Management Market
8.5.2.Germany Customer Communication Management Market
8.5.3.France Customer Communication Management Market
8.5.4.Spain Customer Communication Management Market
8.5.5.Italy Customer Communication Management Market
8.5.6.Rest of Europe Customer Communication Management Market
8.6.Asia-Pacific Customer Communication Management Market Snapshot
8.6.1.China Customer Communication Management Market
8.6.2.India Customer Communication Management Market
8.6.3.Japan Customer Communication Management Market
8.6.4.Australia Customer Communication Management Market
8.6.5.South Korea Customer Communication Management Market
8.6.6.Rest of Asia Pacific Customer Communication Management Market
8.7.Latin America Customer Communication Management Market Snapshot
8.7.1.Brazil Customer Communication Management Market
8.7.2.Mexico Customer Communication Management Market
8.8.Middle East & Africa Customer Communication Management Market
8.8.1.Saudi Arabia Customer Communication Management Market
8.8.2.South Africa Customer Communication Management Market
8.8.3.Rest of Middle East & Africa Customer Communication Management Market
Chapter 9.Competitive Intelligence
9.1.Key Company SWOT Analysis
9.2.Top Market Strategies
9.3.Company Profiles
9.3.1. Quadient S.A (France)
9.3.1.1.Key Information
9.3.1.2.Overview
9.3.1.3.Financial (Subject to Data Availability)
9.3.1.4.Product Summary
9.3.1.5.Recent Developments
9.3.2. Doxee S.p.A (Italy)
9.3.3.Doxim Holdings Inc. (Canada)
9.3.4.Newgen Software Technologies Limited (India)
9.3.5.Open Text Corporation (Canada)
9.3.6.Intense Technologies (in10stech) (India)
9.3.7.BelWo, Inc. (US)
9.3.8.Precisely (US)
9.3.9.Smart Communications Inc (UK)
9.3.10.Nagarro SE (Germany)
Chapter 10.Research Process
10.1.Research Process
10.1.1.Data Mining
10.1.2.Analysis
10.1.3.Market Estimation
10.1.4.Validation
10.1.5.Publishing
10.2.Research Attributes
10.3.Research Assumption