1. Executive Summary
2. Research Methodology
3. Chatbot
3.1 Overview
3.1.1 Building Blocks of Chatbots
3.2 Classification
3.3 Functioning of Chatbots
3.3.1 Uses of Chatbots
3.3.3 Advantages of Chatbots
3.4 Business Models
3.4.1 Artificial Intelligence Chatbots
3.4.2 Marketing led Chatbots
3.4.3 HUMINT led Chatbots
4. Market Analysis
4.1 Market Sizing
4.2 Market Share
4.2.1 Market Share by Type
4.2.2 Market Share by Usage
4.2.4 Market Share by Industry Verticals
4.2.5 Market Share by Enterprise Size
4.2.6 Market Share by Region
5. Market Dynamics
5.1 Industry Trends & Development
5.1.1 Industry Specific Chatbots
5.1.2 Third -Party Bot Development
5.1.3 Venture Capital Funding
5.2 Growth Drivers
5.2.1 Rise of Messaging Platform
5.2.2 Growing Market Support
5.2.3 Enhanced Customer Relationship Management
5.2.4 Reduction in Cost of Development
5.3 Challenges
5.3.1 Cold User Experiences
5.3.2 Security & Data Privacy
5.3.3 Large Number of Market Players
6. Competitive Landscape
7. Company Profiles
7.1 IBM Watson
7.2 Nuance Communications Inc.
7.3 Artificial Solutions
7.4 eGain Corporation
7.5 Creative Virtual Pvt. Ltd.