1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 On-Premise CCO
1.2.3 Cloud-based CCO
1.3 Market by Application
1.3.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 Telecom & IT
1.3.3 BFSI
1.3.4 Healthcare & Life Sciences
1.3.5 Government & Public
1.3.6 Retail & Consumer Goods
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered

2 Global Growth Trends
2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Perspective (2016-2027)
2.2 Outsourced Call Centers (Outsourced Contact Centers) Growth Trends by Regions
2.2.1 Outsourced Call Centers (Outsourced Contact Centers) Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Outsourced Call Centers (Outsourced Contact Centers) Historic Market Share by Regions (2016-2021)
2.2.3 Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Regions (2022-2027)
2.3 Outsourced Call Centers (Outsourced Contact Centers) Industry Dynamic
2.3.1 Outsourced Call Centers (Outsourced Contact Centers) Market Trends
2.3.2 Outsourced Call Centers (Outsourced Contact Centers) Market Drivers
2.3.3 Outsourced Call Centers (Outsourced Contact Centers) Market Challenges
2.3.4 Outsourced Call Centers (Outsourced Contact Centers) Market Restraints

3 Competition Landscape by Key Players
3.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Revenue
3.1.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Revenue (2016-2021)
3.1.2 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Players (2016-2021)
3.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Outsourced Call Centers (Outsourced Contact Centers) Revenue
3.4 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio
3.4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Outsourced Call Centers (Outsourced Contact Centers) Revenue in 2020
3.5 Outsourced Call Centers (Outsourced Contact Centers) Key Players Head office and Area Served
3.6 Key Players Outsourced Call Centers (Outsourced Contact Centers) Product Solution and Service
3.7 Date of Enter into Outsourced Call Centers (Outsourced Contact Centers) Market
3.8 Mergers & Acquisitions, Expansion Plans

4 Outsourced Call Centers (Outsourced Contact Centers) Breakdown Data by Type
4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Type (2016-2021)
4.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Type (2022-2027)

5 Outsourced Call Centers (Outsourced Contact Centers) Breakdown Data by Application
5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Application (2016-2021)
5.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Application (2022-2027)

6 North America
6.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027)
6.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
6.2.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021)
6.2.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027)
6.2.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027)
6.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
6.3.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021)
6.3.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027)
6.3.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027)
6.4 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
6.4.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021)
6.4.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027)
6.4.3 United States
6.4.3 Canada

7 Europe
7.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027)
7.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
7.2.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021)
7.2.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027)
7.2.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027)
7.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
7.3.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021)
7.3.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027)
7.3.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027)
7.4 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
7.4.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021)
7.4.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic

8 Asia-Pacific
8.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027)
8.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
8.2.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027)
8.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
8.3.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027)
8.4 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region
8.4.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia

9 Latin America
9.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027)
9.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
9.2.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021)
9.2.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027)
9.2.3 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027)
9.3 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
9.3.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021)
9.3.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027)
9.3.3 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027)
9.4 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
9.4.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021)
9.4.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil

10 Middle East & Africa
10.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027)
10.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
10.2.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027)
10.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
10.3.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027)
10.4 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
10.4.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE

11 Key Players Profiles
11.1 Teleperformance
11.1.1 Teleperformance Company Details
11.1.2 Teleperformance Business Overview
11.1.3 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.1.4 Teleperformance Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.1.5 Teleperformance Recent Development
11.2 Concentrix (Convergys)
11.2.1 Concentrix (Convergys) Company Details
11.2.2 Concentrix (Convergys) Business Overview
11.2.3 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.2.4 Concentrix (Convergys) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.2.5 Concentrix (Convergys) Recent Development
11.3 Alorica
11.3.1 Alorica Company Details
11.3.2 Alorica Business Overview
11.3.3 Alorica Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.3.4 Alorica Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.3.5 Alorica Recent Development
11.4 Atento
11.4.1 Atento Company Details
11.4.2 Atento Business Overview
11.4.3 Atento Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.4.4 Atento Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.4.5 Atento Recent Development
11.5 Acticall (Sitel)
11.5.1 Acticall (Sitel) Company Details
11.5.2 Acticall (Sitel) Business Overview
11.5.3 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.5.4 Acticall (Sitel) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.5.5 Acticall (Sitel) Recent Development
11.6 Arvato
11.6.1 Arvato Company Details
11.6.2 Arvato Business Overview
11.6.3 Arvato Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.6.4 Arvato Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.6.5 Arvato Recent Development
11.7 Sykes Enterprises
11.7.1 Sykes Enterprises Company Details
11.7.2 Sykes Enterprises Business Overview
11.7.3 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.7.4 Sykes Enterprises Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.7.5 Sykes Enterprises Recent Development
11.8 TeleTech Holdings
11.8.1 TeleTech Holdings Company Details
11.8.2 TeleTech Holdings Business Overview
11.8.3 TeleTech Holdings Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.8.4 TeleTech Holdings Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.8.5 TeleTech Holdings Recent Development
11.9 Transcom
11.9.1 Transcom Company Details
11.9.2 Transcom Business Overview
11.9.3 Transcom Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.9.4 Transcom Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.9.5 Transcom Recent Development
11.10 Serco
11.10.1 Serco Company Details
11.10.2 Serco Business Overview
11.10.3 Serco Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.10.4 Serco Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.10.5 Serco Recent Development
11.11 HKT Teleservices
11.11.1 HKT Teleservices Company Details
11.11.2 HKT Teleservices Business Overview
11.11.3 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.11.4 HKT Teleservices Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.11.5 HKT Teleservices Recent Development
11.12 Comdata
11.12.1 Comdata Company Details
11.12.2 Comdata Business Overview
11.12.3 Comdata Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.12.4 Comdata Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
11.12.5 Comdata Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details