1. Research Framework
1.1. Research Objective
1.2. Product Overview
1.3. Market Segmentation
2. Research Methodology
2.1. Qualitative Research
2.2. Methodology
2.3. Regional Split of Primary & Secondary Research
2.4. Secondary Research
2.5. Primary Research
2.5.1. Breakdown of Primary Research Respondents, By Region
2.5.2. Breakdown of Primary Research Respondents, By Industry Participants
2.6. Market Size Estimation
2.7. Assumptions for the Study
2.8. Market Breakdown & Data Triangulation
3. Executive Summary
4. Industry Insight and Growth Strategy
4.1. Value Chain Analysis
4.2. DROC Analysis
4.2.1. Growth Drivers
4.2.1.1. Advantages of Chatbot Integration to Businesses
4.2.1.2. Rising Adoption of Chatbot by Government Institutions
4.2.2. Restraints
4.2.2.1. Limited Human Intervention and High Initial Installation Cost
4.2.3. Opportunities
4.2.3.1. Negative Impact of the COVID-19 Pandemic
4.2.4. Challenges
4.2.4.1. Increasing Adoption of Chatbots in Large Enterprises
4.2.4.2. Rising Demand for Real-Time Customer Service
4.3. Recent Developments
4.4. Porters Five Forces Analysis
4.4.1. Bargaining Power of Buyers
4.4.2. Bargaining Power of Suppliers
4.4.3. Intensity of Rivalry
4.4.4. Threat of New Entrants
4.4.5. Threat of Substitutes
5. Chatbot Market Overview
5.1. Market Estimates & Forecast by Value, 2018-2028
5.2. Market Share & Forecast, by Segment
5.2.1. By Type
5.2.1.1. Rule Based
5.2.1.2. AI Based
5.2.2. By Chanel Integration
5.2.2.1. Websites
5.2.2.2. Contact Centers
5.2.2.3. Social Media
5.2.2.4. Mobile Applications
5.2.3. By Organization Size
5.2.3.1. Large Enterprises
5.2.3.2. Small and Medium-Sized Enterprises
5.2.4. By Application
5.2.4.1. Customer Service
5.2.4.2. Personal Assistant
5.2.4.3. Branding and Advertisement
5.2.4.4. Customer Engagement and Retention
5.2.4.5. Data Privacy and Compliance
5.2.4.6. Employee Engagement and On Boarding
5.2.4.7. Payment Processing
5.2.4.8. Others
5.2.5. By End-User
5.2.5.1. Banking, Financial Services, And Insurance
5.2.5.2. Information Technology and Telecom
5.2.5.3. Retail and E-commerce
5.2.5.4. Healthcare and Life Sciences
5.2.5.5. Travel and Hospitality
5.2.5.6. Media and Entertainment
5.2.5.7. Transportation and Logistics
5.2.5.8. Government
5.2.5.9. Others
5.2.6. By Region
5.2.6.1. North America
5.2.6.2. Europe
5.2.6.3. Asia-Pacific (APAC)
5.2.6.4. Latin America (LATAM)
5.2.6.5. Middle-East & Africa (MEA)
6. North America Chatbot Market Overview
6.1. Market Size and Forecast
6.1.1. By Value (USD Billion), 2018-2028
6.2. Market Share and Forecast
6.2.1. By Type
6.2.2. By Chanel Integration
6.2.3. By Organization Size
6.2.4. By Application
6.2.5. By End-User
6.2.6. By Country
6.2.6.1. U.S.
6.2.6.2. Canada
7. Europe Chatbot Market Overview
7.1. Market Size and Forecast
7.1.1. By Value (USD Billion), 2018-2028
7.2. Market Share and Forecast
7.2.1. By Type
7.2.2. By Chanel Integration
7.2.3. By Organization Size
7.2.4. By Application
7.2.5. By End-User
7.2.6. By Country
7.2.6.1. Germany
7.2.6.2. U.K.
7.2.6.3. France
7.2.6.4. Italy
7.2.6.5. Spain
7.2.6.6. Netherlands
7.2.6.7. Rest of Europe
8. APAC Chatbot Market Overview
8.1. Market Size and Forecast
8.1.1. By Value (USD Billion), 2018-2028
8.2. Market Share and Forecast
8.2.1. By Type
8.2.2. By Chanel Integration
8.2.3. By Organization Size
8.2.4. By Application
8.2.5. By End-User
8.2.6. By Country
8.2.6.1. China
8.2.6.2. India
8.2.6.3. Japan
8.2.6.4. South Korea
8.2.6.5. Rest of APAC
9. LATAM Chatbot Market Overview
9.1. Market Size and Forecast
9.1.1. By Value (USD Billion), 2018-2028
9.2. Market Share and Forecast
9.2.1. By Type
9.2.2. By Chanel Integration
9.2.3. By Organization Size
9.2.4. By Application
9.2.5. By End-User
9.2.6. By Country
9.2.6.1. Mexico
9.2.6.2. Brazil
9.2.6.3. Rest of LATAM
10. MEA Chatbot Market Overview
10.1. Market Size and Forecast
10.1.1. By Value (USD Billion), 2018-2028
10.2. Market Share and Forecast
10.2.1. By Type
10.2.2. By Chanel Integration
10.2.3. By Organization Size
10.2.4. By Application
10.2.5. By End-User
10.2.6. By Country
10.2.6.1. Saudi Arabia
10.2.6.2. UAE
10.2.6.3. South Africa
10.2.6.4. Rest of MEA
11. Competitive Landscape
11.1. List of Key Players and Their Offerings
11.2. Market Share / Ranking Analysis (2021)
11.3. Competitive Benchmarking, By Operating Parameters
12. Impact of COVID-19 on Chatbot Market
13. Company Profiles (Company Overview, Financial Matrix, Key Product landscape, Key Personnel, Key Competitors, Contact Address, and Strategic Outlook) *
13.1. Aivo
13.2. Botscrew
13.3. Cleverbot
13.4. MobileMonkey
13.5. IBM Corporation
13.6. LiveChat Inc.
13.7. eGain Corporation
13.8. Dialogflow
13.9. Nuance Communications
13.10. Artificial Solutions Holding ASH AB
13.11. Creative Virtual Ltd
13.12. Avaamo Inc.
13.13. Kore.ai Inc.
13.14. EdgeVerve Systems Limited
13.15. SMOOCH.ai
13.16. Inbenta Technologies Inc.
13.17. Botsify Inc.
13.18. Next IT Corp.
13.19. Creative Virtual Ltd.
13.20. Other Prominent Players
14. Key Strategic Recommendations