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Audio analytics Market

Audio analytics Market

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Audio analytics Market
Audio analytics Market
Report Code
RO9/122/1122

Publish Date
20/Feb/2019

Pages
71
PRICE
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Table of Contents
1 Executive Summary 8
1.1 Audio Analytics Market Share by Type and by Component (2017 and 2024 ) 9
2 Industry Outlook 10
2.1 Industry Snapshot 10
2.1.1 Industry Overview 10
2.1.2 Industry Trends 11
3 Market Snapshot 12
3.1 Total Addressable Market 12
3.2 Segment Addressable Market 12
3.2.1 PEST Analysis 14
3.2.2 Porter's Five Force Analysis 15
3.3 Related Markets 15
4 Market Characteristics 16
4.1 Market Evolution 16
4.2 Market Segmentation 17
4.3 Market Dynamics 17
4.3.1 Drivers 19
4.3.1.1 Increasing demand for conversational customer relationship management (CRM) services 19
4.3.1.2 Advancements in security systems 19
4.3.1.3 Proliferation of voice-enabled devices 19
4.3.2 Restraints 20
4.3.2.1 Demand for data scientist with adequate NLP skills 20
4.3.2.2 High initial setup cost 20
4.3.2.3 Integration of audio analytics technology with existing infrastructure 20
4.3.3 Opportunities 21
4.3.3.1 Growth of conversational platforms with AI across industries 21
4.3.3.2 Enhanced customer experience 21
4.3.3.3 Lower operational expenditure due to high levels of automation 21
4.3.4 DRO - Impact Analysis 22
5 Audio Analytics Market' By Type 23
5.1 Overview 23
5.2 Speech 24
5.3 Voice 25
5.4 Others 27
6 Audio Analytics Market' By Component 28
6.1 Overview 28
6.2 Speech Engine 29
6.3 Indexing' Analysis and Query 30
6.4 Reporting and Visualization 31
7 Audio Analytics Market' By End User 33
7.1 Overview 33
7.2 Contact / Support Centers 35
7.3 BFSI 36
7.4 Telecom & IT 37
7.5 Retail & eCommerce 38
7.6 Healthcare 39
7.7 Others 40
8 Audio Analytics Market' By Geography 41
8.1 Overview 41
8.2 Americas 42
8.3 EMEA 43
8.4 APAC 44
9 Competitive Landscape 45
9.1 Competitor Analysis 45
9.2 Product/Offerings Portfolio Analysis 45
9.3 Market Developments 46
9.3.1 Mergers & Acquisitions (M&A) 46
9.3.2 Product Launches & Exhibitions 46
10 Vendor Profiles 47
10.1 Avaya 47
10.1.1 Overview 47
10.1.2 Product Profile 48
10.1.3 Business Units 48
10.1.4 Geographic Revenue 49
10.1.5 Recent Developments 50
10.1.6 Business Focus 50
10.1.7 SWOT Analysis 51
10.2 Genesys 52
10.2.1 Overview 52
10.2.2 Product Profile 52
10.2.3 Recent Developments 53
10.2.4 Business Focus 53
10.2.5 SWOT Analysis 53
10.3 NICE 54
10.3.1 Overview 54
10.3.2 Product Profile 55
10.3.3 Business Units 55
10.3.4 Geographic Revenue 56
10.3.5 Recent Developments 56
10.3.6 Business Focus 56
10.3.7 SWOT Analysis 57
10.4 SESTEK 58
10.4.1 Overview 58
10.4.2 Product Profile 58
10.4.3 Business Focus 59
10.4.4 SWOT Analysis 59
10.5 Verint 60
10.5.1 Overview 60
10.5.2 Product Profile 61
10.5.3 Business Units 61
10.5.4 Geographic Revenue 62
10.5.5 Recent Developments 63
10.5.6 Business Focus 63
10.5.7 SWOT Analysis 63
11 Companies to Watch for 64
11.1 CallMiner 64
11.1.1 Overview 64
11.1.2 Product Profile 64
11.1.3 Analyst Opinion 64
11.2 Sound Intelligence 65
11.2.1 Overview 65
11.2.2 Product Profile 65
11.2.3 Analyst Opinion 65
11.3 Yactraq Online 66
11.3.1 Overview 66
11.3.2 Product Profile 66
11.3.3 Analyst Opinion 66
12 Annexure 67
12.1 Report Scope 67
12.2 Research Methodology 67
12.2.1 Data Collation & In-house Estimation 68
12.2.2 Market Triangulation 68
12.2.3 Forecasting 68
12.3 Study Declarations 69
12.4 Report Assumptions 69
12.5 Abbreviations 69

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