Table of Contents
1 Executive Summary 9
1.1 Evolving digital initiatives creating a new wave of content service trends 10
1.2 Key global ECM trends expected over the next 5 years 10
2 Market Snapshot 12
2.1 Industry Trends 12
2.1.1 Industry Overview 12
2.1.2 Industry Best Practices 12
2.1.3 Industry Standards and Regulations 13
2.1.3.1 GDPR Compliance 13
2.1.3.2 HIPAA Compliance 13
2.2 Serviceable available market (SAM) 13
2.3 Related Markets 14
2.3.1 Digital Customer Experience 14
2.3.2 Enterprise Collaboration 15
2.3.3 Enterprise Governance' Risk' and Compliance 15
3 Market Characteristics 16
3.1 Market Evolution 16
3.2 Ecosystem 17
3.3 Value Chain Analysis 17
3.4 Market Segmentation 18
3.5 Market Dynamics 18
3.5.1 Drivers 19
3.5.1.1 Better project management 19
3.5.1.2 Need to govern content across multifarious digital platforms 19
3.5.2 Restraints 19
3.5.2.1 Data security and privacy concern 19
3.5.3 Opportunities 20
3.5.3.1 Application of AI and analytics 20
3.5.3.2 Growing digitalization in APAC region 20
3.5.4 DRO - Impact Analysis 21
4 ECM Market' By Content Tools/Services 22
4.1 Overview 22
4.2 Content Creation 23
4.3 Search and Discovery (Capture) 24
4.4 Compliance and Security 25
4.5 Classify and Archive (Content Library) 26
4.6 Document Workflow (Policy Governance and Record Management) 27
4.7 Collaboration 28
4.8 Others (Cross-Platform Integration' Content Virtualization' and Analytics) 29
5 ECM Market' By Content Type 30
5.1 Overview 30
5.2 Video 31
5.3 Image 32
5.4 Text 33
5.5 Audio 34
5.6 Metadata 35
6 ECM Market' By Content Platform 36
6.1 Overview 36
6.2 Desktop 37
6.3 Web 38
6.4 Mobile 39
6.5 Others (Print' Broadcast' and Social Media Platform) 40
7 ECM Market' By Industry 41
7.1 Overview 41
7.2 Media and Entertainment 42
7.3 Healthcare 43
7.4 Education and Training 44
7.5 Government 45
7.6 Financial Services 46
7.7 Engineering and Research 47
7.8 IT and Telecom 48
7.9 Others 49
8 ECM Market' By Geography 50
8.1 Overview 50
8.2 North America 52
8.2.1 North America: ECM market overview 52
8.2.2 Market Analysis 53
8.2.2.1 North America ECM market analysis by content tools/services 53
8.2.2.2 North America ECM market analysis by content types 54
8.2.2.3 North America ECM market analysis by content platform 54
8.2.2.4 North America ECM market analysis by Industry 55
8.3 Europe 56
8.3.1 Europe: ECM market overview 56
8.3.2 Market Analysis 57
8.3.2.1 Europe ECM market analysis by content tools/services 57
8.3.2.2 Europe ECM market analysis by content types 58
8.3.2.3 Europe ECM market analysis by content platform 58
8.3.2.4 Europe ECM market analysis by Industry 59
8.4 APAC 60
8.4.1 APAC: ECM market overview 60
8.4.2 Market Analysis 61
8.4.2.1 APAC ECM market analysis by content tools/services 61
8.4.2.2 APAC ECM market analysis by content types 62
8.4.2.3 APAC ECM market analysis by content platform 62
8.4.2.4 APAC ECM market analysis by Industry 63
8.5 Rest of the World (RoW) 64
9 Competitive Landscape 65
9.1 Competitor Analysis 65
9.2 Market Developments 65
9.2.1 Expansions 65
9.2.2 Innovation' Product Launches and Enhancements 66
9.2.3 Partnerships and Alliances 66
10 Companies to Watch for 68
10.1 Alfresco Software 68
10.1.1 Overview 68
10.1.2 Offerings 68
10.1.3 Recent Developments 68
10.1.4 Analyst Opinion 69
10.2 Hyland Software 70
10.2.1 Overview 70
10.2.2 Offerings 70
10.2.3 Recent Developments 70
10.2.4 Analyst Opinion 71
10.3 Laserfiche 72
10.3.1 Overview 72
10.3.2 Offerings 72
10.3.3 Recent Developments 72
10.3.4 Analyst Opinion 73
10.4 Newgen Software 74
10.4.1 Overview 74
10.4.2 Offerings 74
10.4.3 Recent Developments 75
10.4.4 Analyst Opinion 75
10.5 OpenText 76
10.5.1 Overview 76
10.5.2 Offerings 76
10.5.3 Recent Developments 77
10.5.4 Analyst Opinion 77
11 Emerging Innovators 78
11.1 Acquia 78
11.1.1 Overview 78
11.1.2 Offerings 78
11.2 DocuWare 79
11.2.1 Overview 79
11.2.2 Offerings 79
12 Annexure 80
12.1 Research Objective 80
12.2 Market Definition 80
12.3 Research Methodology 80
12.3.1 Database formulation 81
12.3.2 In-house estimation and data triangulation 81
12.3.3 Validation 82
12.4 Study Declarations and Assumptions 83
12.5 Stakeholders 83
12.6 Abbreviations 84
12.7 Additional Available Customizations 84