Table of Contents
1 Industry Outlook 11
1.1 Industry Overview 11
1.2 Industry Trends 11
1.3 Pest Analysis 12
2 Report Outline 13
2.1 Report Scope 13
2.2 Report Summary 13
2.3 Research Methodology 15
2.4 Report Assumptions 15
3 Market Snapshot 17
3.1 Total Addressable Market (TAM) 17
3.2 Segmented Addressable Market (SAM) 17
3.3 Related Markets 18
4 Market Outlook 19
4.1 Overview 19
4.2 Porter 5 (Five) Forces 20
5 Market Characteristics 21
5.1 Evolution 21
5.2 Market Segmentation 22
5.3 Market Dynamics 23
5.3.1 Drivers 24
5.3.1.1 Increasing use of mobile devices 24
5.3.1.2 Enhanced communication between teams 24
5.3.1.3 Better Project Management 24
5.3.2 Restraints 24
5.3.2.1 Data security concerns in data collaboration 24
5.3.2.2 High cost of implementation 24
5.3.3 Opportunities 25
5.3.3.1 Application of BI and analytics in collaboration software 25
5.3.3.2 Growing digitalization in emerging markets 25
5.3.4 DRO - Impact Analysis 26
6 Component: Market Size & Analysis 27
6.1 Overview 27
6.2 Software 27
6.2.1 File Sharing 29
6.2.2 Messaging' audio and video 30
6.2.3 Enterprise Social Network 31
6.2.4 Intranet and Portal 32
6.2.5 Project and Calendar Management 34
6.3 Services 36
6.3.1 Implementation and Integration 37
6.3.2 Support and Maintenance 38
6.3.3 Consulting 40
7 Deployment Mode: Market Size & Analysis 42
7.1 Overview 42
7.2 On-premises 43
7.3 Cloud 44
8 Organization Size: Market Size & Analysis 47
8.1 Large Enterprises 48
8.2 SMEs 49
9 Vertical: Market Size & Analysis 52
9.1.1 Market Size and Analysis 52
9.2 BFSI 54
9.3 Manufacturing 55
9.4 Telecom & IT 56
9.5 Government 57
9.6 Healthcare & Life Sciences 59
9.7 Consumer Goods & Retail 60
9.8 Energy and Utilities 61
9.9 Others 63
10 Region: Market Size & Analysis 65
10.1 Overview 65
10.1.1 Market Size and Analysis 65
10.2 North America 66
10.2.1 US 70
10.2.2 Canada 71
10.3 Europe 72
10.3.1 Germany 76
10.3.2 UK 76
10.3.3 France 77
10.3.4 Spain 77
10.3.5 Italy 78
10.3.6 Rest of Europe 79
10.4 Asia Pacific 79
10.4.1 China 84
10.4.2 India 84
10.4.3 Australia 85
10.4.4 Japan 85
10.4.5 Singapore 86
10.4.6 Rest of Asia Pacific 87
10.5 Middle East & Africa 87
10.5.1 Republic of South Africa (RSA) 90
10.5.2 United Arab Emirates (UAE) 91
10.5.3 REST of MEA 91
10.6 Latin America 92
10.6.1 Brazil 95
10.6.2 Mexico 96
10.6.3 Rest of Latin America 97
11 Vendor Profiles 98
11.1 Cisco 98
11.1.1 Overview 98
11.1.2 Business Units 99
11.1.3 Geographic Revenue 101
11.1.4 Software Offerings 102
11.1.5 Recent Developments 102
11.1.6 Business Focus and Strategy 103
11.1.7 SWOT Analysis 103
11.2 Microsoft 104
11.2.1 Overview 104
11.2.2 Business Units 105
11.2.3 Geographic Revenue 106
11.2.4 Software Offerings 107
11.2.5 Recent Developments 107
11.2.6 Business Focus and Strategy 108
11.2.7 SWOT Analysis 108
11.3 Salesforce 109
11.3.1 Overview 109
11.3.2 Business Units 110
11.3.3 Geographic Revenue 111
11.3.4 Software Offerings 111
11.3.5 Recent Developments 111
11.3.6 Business Focus and Strategy 111
11.3.7 SWOT Analysis 112
11.4 IBM 112
11.4.1 Overview 112
11.4.2 Business Units 113
11.4.3 Geographic Revenue 114
11.4.4 Software Offerings 115
11.4.5 Recent Developments 115
11.4.6 Business Focus and Strategy 116
11.4.7 SWOT Analysis 116
11.5 SAP 117
11.5.1 Overview 117
11.5.2 Business Units 117
11.5.3 Geographic Revenue 118
11.5.4 Software Offerings 118
11.5.5 Recent Developments 119
11.5.6 Business Focus and Strategy 119
11.5.7 SWOT Analysis 119
12 Companies to Watch for 122
12.1 Slack 122
12.1.1 Overview 122
12.1.2 Offerings 122
12.2 Universe 122
12.2.1 Overview 122
12.2.2 Offerings 123
12.3 Smartsheet 123
12.3.1 Overview 123
12.3.2 Offerings 124
12.4 Jive Software 124
12.4.1 Overview 124
12.4.2 Offerings 124
12.5 Deskera 125
12.5.1 Overview 125
12.5.2 Offerings 125
13 Competitive Landscape 126
13.1 Competitive Comparison Analysis 126
Annexure 127
Abbreviations 127