Table of Contents
1. Industry Outlook 11
1.1 Industry Overview 11
1.2 Industry Trends 12
1.3 PEST Analysis 13
2. Report Outline 14
2.1 Report Scope 14
2.2 Report Summary 15
2.3 Research Methodology 17
2.4 Report Assumptions 18
3. Market Snapshot 19
3.1 Total Addressable Market 19
3.2 Segmented Addressable Market 19
4. Market Outlook 21
4.1 Overview 21
4.2 Market Trends 22
4.3 Market Segmentation 23
4.4 Porter 5 (Five) Forces 24
5. Market Characteristics 25
5.1 Evolution 25
5.2 Market Dynamics 26
5.2.1 Drivers 27
5.2.1.1 Better planning of projects 27
5.2.1.2 Increased mobile device adoption 27
5.2.1.3 Streamline work allocation and automation 27
5.2.2 Restraints 27
5.2.2.1 Relying on manual processing of data for the field professionals 27
5.2.2.2 Lack of knowledge to operate the FSM solutions 27
5.2.3 Opportunities 27
5.2.3.1 Enhance the tracking and performance management of field workers 27
5.2.3.2 Growing digitalization in the Asia Pacific and Middle East Region 28
5.2.4 DRO - Impact Analysis 28
6. Solutions: Market Size and Analysis 29
6.1 Overview 29
6.2 Schedule and Dispatch 30
6.3 Work Order Management 30
6.4 Tracking and Performance Management 31
6.5 Inventory Management 32
6.6 Billing and Invoicing 32
6.7 Reporting and Dashboards 33
7. Services: Market Size and Analysis 35
7.1 Overview 35
7.2 Deployment and Integration 35
7.3 Support and Maintenance 36
7.4 Consulting 37
8. Deployment Mode: Market Size and Analysis 38
8.1 Overview 38
8.2 On-premises 38
8.3 Cloud 39
9. Organization Size: Market Size and Analysis 40
9.1 Overview 40
9.2 Large Enterprises 40
9.3 SMEs 41
10. Verticals: Market Size and Analysis 42
10.1 Overview 42
1.1.1 Market Size and Analysis 42
10.2 Energy and Utilities 43
10.3 Manufacturing 43
10.4 Telecom and IT 44
10.5 Construction and Real Estate 45
10.6 Healthcare and Life Sciences 45
10.7 Transportation and Logistics 46
10.8 BFSI 47
10.9 Others 47
11. Regions: Market Size and Analysis 49
11.1 Overview 49
11.1.1 Market Size and Analysis 49
11.2 North America 50
11.2.1 US 51
11.2.2 Canada 51
11.3 Europe 52
11.3.1 Germany 53
11.3.2 UK 53
11.3.3 FRANCE 54
11.3.4 SWEDEN 54
11.3.5 SPAIN 55
11.3.6 REST OF EUROPE 55
11.4 Asia Pacific 56
11.4.1 CHINA 57
11.4.2 INDIA 57
11.4.3 Australia 58
11.4.4 JAPAN 58
11.4.5 SINGAPORE 59
11.4.6 REST OF ASIA PACIFIC 59
11.5 Middle-East Africa 60
11.5.1 REPUBLIC OF SOUTH AFRICA (RSA) 60
11.5.2 UNITED ARAB EMIRATES (UAE) 61
11.5.3 REST of MEA 61
11.6 Latin America 62
11.6.1 BRAZIL 63
11.6.2 MEXICO 63
11.6.3 REST of LATIN AMERICA 64
12. Vendor Profiles 65
12.1 Microsoft Corporation 65
12.1.1 Overview 65
12.1.2 Business Unit 66
12.1.3 Geographic Revenue 67
12.1.4 Business Focus 67
12.1.5 SWOT Analysis 67
12.2 Salesforce 68
12.2.1 Overview 68
12.2.2 Business Unit 70
12.2.3 Geographic Revenue 70
12.2.4 Business Focus 71
12.2.5 SWOT Analysis 71
12.3 IBM 72
12.3.1 Overview 72
12.3.2 Business Unit 73
12.3.3 Geographic Revenue 74
12.3.4 Business Focus 74
12.3.5 SWOT analysis 75
12.4 SAP 75
12.4.1 Overview 75
12.4.2 Business Unit 77
12.4.3 Geographic Presence 77
12.4.4 Business Focus 77
12.4.5 SWOT Analysis 78
12.5 Oracle 78
12.5.1 Overview 78
12.5.2 Business Unit 80
12.5.3 Geographic Revenue 81
12.5.4 Business Focus 81
12.5.5 SWOT Analysis 82
13. Companies to Watch For 83
13.1 IFS 83
13.1.1 Overview 83
13.1.2 Offerings: 83
Field Service Management Market: 83
13.2 ClickSoftware 83
13.2.1 Overview 83
13.2.2 Offerings: 84
Field Service Management Market: 84
13.3 ServiceMax 84
13.3.1 Overview 84
13.3.2 Offerings: 84
Field Service Management Market: 84
13.4 ServicePower 84
13.4.1 Overview 84
13.4.2 Offerings: 85
Field Service Management Market: 85
13.5 Jobber 85
13.5.1 Overview 85
13.5.2 Offerings: 85
Field Service Management Market: 85
14. Competitive Landscape 86
14.1 Competitor Comparison Analysis 86
15. Annexure 88
? Abbreviations 88

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