Table of Contents
1 Industry Outlook 8
1.1 Industry Overview 8
1.2 Industry Trends 9
1.3 PEST Analysis 10
2 Report Outline 11
2.1 Report Scope 11
2.2 Report Summary 12
2.3 Research Methodology 13
2.4 Report Assumptions 14
3 Market Snapshot 15
3.1 Total Addressable Market 15
3.2 Segmented Addressable Market 16
4 Market Outlook 17
4.1 Overview 17
4.2 Porter 5 (Five) Forces 18
5 Market Characteristics 19
5.1 Evolution 19
5.2 Ecosystem 20
5.3 Market Segmentation 21
5.4 Market Dynamics 22
5.4.1 Drivers 23
5.4.1.1 Demand for data-driven solutions 23
5.4.1.2 Increasing usage in market risk and fraud detection 23
5.4.1.3 Increasing usage of technologies in the BFSI industry 23
5.4.1.4 Demand for technology-driven customer services 23
5.4.2 Restraints 24
5.4.2.1 Excessive cost of ownership 24
5.4.2.2 Unskilled human resources 24
5.4.3 Opportunities 24
5.4.3.1 Understanding human emotions 24
5.4.3.2 Developing smarter robots 24
5.5 DRO - Impact Analysis 24
5.6 Market Trends 26
6 User Types: Market Size and Analysis 27
6.1 Overview 27
6.2 Enterprise IVA 27
6.3 Consumer IVA 29
7 Industry: Market Size and Analysis 31
7.1 Overview 31
7.2 Retail 36
7.3 Healthcare 36
7.4 Telecommunications 37
7.5 BFSI 38
7.6 Automotive 39
7.7 Media & Entertainment 40
8 Regions: Market Size and Analysis 42
8.1 Overview 42
8.2 Americas 43
8.2.1 US 44
8.2.2 Canada 45
8.2.3 Brazil 46
8.2.4 Mexico 47
8.3 Europe 48
8.3.1 UK 50
8.3.2 France 51
8.3.3 Germany 51
8.3.4 Italy 52
8.3.5 Spain 53
8.3.6 Nordic Region 54
8.4 Asia Pacific 55
8.4.1 China 56
8.4.2 Japan 57
8.4.3 South Korea 58
8.4.4 Australia and New Zealand 59
8.4.5 Southeast Asia 60
8.4.6 India 61
8.5 Middle East & Africa 63
8.5.1 Saudi Arabia 56
8.5.2 South Africa 57
8.5.3 UAE 58
8.5.4 Turkey 59
8.5.5 Egypt 60
9 Vendors Profile 65
9.1 Google Inc. 65
9.1.1 Overview 65
9.1.2 Business Units 66
9.1.3 Geographic Revenue 66
9.1.4 Business Focus 67
9.1.5 SWOT Analysis 67
9.1.6 Business Strategies 68
9.2 Microsoft Corporation 69
9.2.1 Overview 69
9.2.2 Business Focus 70
9.2.3 SWOT Analysis 70
9.2.4 Business Strategies 71
9.3 Hewlett Packard Enterprise 71
9.3.1 Overview 71
9.3.2 Business Units 72
9.3.3 Geographic Revenue 73
9.3.4 Business Focus 73
9.3.5 SWOT Analysis 73
9.3.6 Business Strategies 74
9.4 Apple Inc. 74
9.4.1 Overview 74
9.4.2 Business Units 75
9.4.3 Geographic Revenue 77
9.4.4 Business Focus 78
9.4.5 SWOT Analysis 78
9.4.6 Business Strategies 79
10 Companies to Watch for 79
10.1 IPsoft Inc. 79
10.1.1 Overview 79
10.1.2 Offerings: 80
10.2 Brighterion' Inc. 80
10.2.1 Overview 80
10.2.2 Offerings: 80
10.3 Inbenta Technologies Inc. 81
10.3.1 Overview 81
10.3.2 Offerings: 81
10.4 Narrative Science 81
10.4.1 Overview 81
10.4.2 Offerings: 82
10.5 Quandl Inc. 82
10.5.1 Overview 82
10.5.2 Offerings: 82
11 Mergers & Acquisitions 83
12 Competitive Landscape 87
12.1 Competitor Comparison Analysis 87
Annexure 92
Abbreviations 92