Table of Contents
1. Industry Outlook 10
1.1 Industry Overview 10
1.2 Industry Trends 11
1.3 PEST Analysis 14
2 Report Outline 14
2.1 Report Scope 14
2.2 Report Summary 15
2.3 Research Methodology 16
2.4 Report Assumptions 17
3 Market Snapshot 18
3.1 Total Addressable Market 18
3.2 Segmented Addressable Market 18
3.3 Related Markets 18
3.3.1 Machine Learning Market 18
3.3.2 Artificial Intelligence Market 19
4 Market Outlook 20
4.1 Overview 20
4.2 Regulatory Bodies and Standards 21
4.3 Porter 5 (Five) Forces 21
5 Market Characteristics 23
5.1 Use Cases of Natural Language Processing 25
5.2 Market Segmentation 27
5.3 Market Dynamics 27
5.3.1 Drivers 28
5.3.1.1 High Volume of Unstructured Data 28
5.3.1.2 Enhanced utility of smart devices 29
5.3.1.3 Increased use of NLP in customer call centres 29
5.3.1.4 Increased demand for better customer experience 29
5.3.1.5 Expanding application areas 30
5.3.2 Restraints 30
5.3.2.1 Bridging the gap between humans and machines 30
5.3.2.2 Training of researchers 30
5.3.2.3 Loss of context and meaning 30
5.3.3 Opportunities 32
5.3.3.1 Development in Big Data Technologies 32
5.3.3.2 NLP will democratize data 32
5.3.3.3 Smart Search 32
5.3.3.4 Emergence of human like virtual assistants 32
5.4 DRO - Impact Analysis 32
6 Trends' Roadmap' and Projects 33
6.1 Market Trends & Impact 33
6.2 Technology Roadmap 34
7 Geographic Segmentation: Market Size and Analysis 35
7.1 Overview 35
7.2 North America 36
7.2.1 US 38
7.2.2 Canada 38
7.3 EMEA 38
7.3.1 The UK 39
7.3.2 Germany 39
7.4 Asia Pacific 40
7.4.1 India 40
7.4.2 China 41
7.4.3 Japan 41
7.5 Latin America 42
8. Natural Language Processing Market by Offerings 43
8.1 Software Offerings 44
8.2 Hardware 45
8.3 Services 46
9. Natural Language Processing Market by Deployment Mode 47
9.1 Public 49
9.2 Private 50
9.3 Hybrid 51
10. Global Natural Language Processing Market by Technologies 51
10.1 Pattern and Image Recognition 53
10.2 Interactive Voice Response (IVR) 53
10.3 Optical Character Recognition (OCR) 54
10.4 Text Analytics 54
10.5 Speech Analytics 55
10.6 Classification and Categorization 56
10.7 Auto Coding 56
10.8 Professional Services 57
10.9 Support and Maintenance Services 58
11. Natural Language Processing Market by Verticals 59
11.1 Healthcare and Lifesciences 60
11.2 Retail and Consumer Goods 61
11.3 High Tech and Electronics 61
11.4 Media and Entertainment 62
11.5 BFSI 63
11.6 Manufacturing 63
11.7 Research and Education 64
12. Vendors Profiles 66
12.1 Microsoft Corporation 66
12.1.1 Overview 66
12.1.2 Business Units 67
12.1.3 Microsoft Corporation in Natural Language Processing 68
12.1.4 Business Focus 69
12.1.5 SWOT Analysis 70
12.1.6 Business Strategies 70
12.2 IBM Corporation 72
12.2.1 Overview 72
12.2.2 Business Units 73
12.2.3 Geographic Revenue 75
12.2.4 IBM Corporation in Natural Language Processing 75
12.2.5 Business Focus 76
12.2.6 SWOT Analysis 76
12.2.7 Business Strategies 77
12.3 Google Inc. 78
12.3.1 Overview 78
12.3.2 Business Units 79
12.3.3 Geographic Revenue 80
12.3.4 Google Inc. in Natural Language Processing 81
12.3.5 Business Focus 82
12.3.6 SWOT Analysis 82
12.3.7 Business Strategies 83
12.4 Apple Inc. 83
12.4.1 Overview 83
12.4.2 Business units 84
12.4.3 Geographic revenue 86
12.4.4 Apple in Natural Language Processing 87
12.4.5 Business focus 87
12.4.6 SWOT analysis 88
12.4.7 Business strategies 88
13 Companies to Watch for 92
13.1 Addstructure 92
13.1.1 Overview 92
13.1.2 Addstructure Offerings 92
13.2 Angel.ai 92
13.2.1 Overview 92
13.2.2 Angel.ai Offerings 93
13.3 Klevu Oy 93
13.3.1 Overview 93
13.3.2 Klevu Offerings 93
13.4 Twiggle 93
13.4.1 Overview 93
13.4.2 Twiggle Offerings 94
13.5 Dialogflow (Formerly known as Api.ai) 94
13.5.1 Overview 94
13.5.2 Dialogflow Offerings 95
13.6 Mindmeld (Acquired by Cisco) 95
13.6.1 Overview 95
13.6.2 Mindmeld Offerings 95
13.7 DigitalGenius 96
13.7.1 Overview 96
13.7.2 DigitalGenius Offerings 96
13.8 Inbenta 96
13.8.1 Overview 96
13.8.2 Inbenta Offerings 97
13.9 Satisfi Labs Inc. 97
13.9.1 Overview 97
13.9.2 Satisfi Labs Inc. Offerings 97
13.10 NetBase 97
13.10.1 Overview 97
13.10.2 NetBase Offerings 98
Annexure 99
Abbreviations 99