1 Report Overview

1.1 Study Scope and Definition

1.2 Research Methodology

1.2.1 Methodology/Research Approach

1.2.2 Data Source

1.3 Key Market Segments

1.4 Players Covered: Ranking by Contact and Call Centre Outsourcing Revenue

1.5 Market Analysis by Type

1.5.1 Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type: 2021 VS 2027

1.5.2 On-Premise Type

1.5.3 Cloud-based Type

1.6 Market by Application

1.6.1 Global Contact and Call Centre Outsourcing Market Share by Application: 2022-2027

1.6.2 BFSI

1.6.3 Retail

1.6.4 Government and Public Sector

1.6.5 IT & Telecommunication

1.6.6 Healthcare and Life Sciences

1.6.7 Manufacturing

1.6.8 Others

1.7 Coronavirus Disease 2019 (Covid-19) Impact Will Have a Severe Impact on Global Growth

1.7.1 Covid-19 Impact: Global GDP Growth, 2019, 2021 and 2022 Projections

1.7.2 Covid-19 Impact: Commodity Prices Indices

1.7.3 Covid-19 Impact: Global Major Government Policy

1.8 Study Objectives

1.9 Years Considered

2 Global Contact and Call Centre Outsourcing Market Trends and Growth Strategy

2.1 Market Top Trends

2.2 Market Drivers

2.3 Market Challenges

2.4 Porters Five Forces Analysis

2.5 Market Growth Strategy

2.6 SWOT Analysis

3 Global Contact and Call Centre Outsourcing Market Players Profiles

3.1 Teleperformance

3.1.1 Teleperformance Company Profile

3.1.2 Teleperformance Contact and Call Centre Outsourcing Product Specification

3.1.3 Teleperformance Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.2 Synnex

3.2.1 Synnex Company Profile

3.2.2 Synnex Contact and Call Centre Outsourcing Product Specification

3.2.3 Synnex Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.3 Alorica

3.3.1 Alorica Company Profile

3.3.2 Alorica Contact and Call Centre Outsourcing Product Specification

3.3.3 Alorica Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.4 Atento

3.4.1 Atento Company Profile

3.4.2 Atento Contact and Call Centre Outsourcing Product Specification

3.4.3 Atento Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.5 Acticall Sitel Group

3.5.1 Acticall Sitel Group Company Profile

3.5.2 Acticall Sitel Group Contact and Call Centre Outsourcing Product Specification

3.5.3 Acticall Sitel Group Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.6 Arvato

3.6.1 Arvato Company Profile

3.6.2 Arvato Contact and Call Centre Outsourcing Product Specification

3.6.3 Arvato Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.7 Sykes

3.7.1 Sykes Company Profile

3.7.2 Sykes Contact and Call Centre Outsourcing Product Specification

3.7.3 Sykes Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.8 TTEC

3.8.1 TTEC Company Profile

3.8.2 TTEC Contact and Call Centre Outsourcing Product Specification

3.8.3 TTEC Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.9 SERCO GROUP

3.9.1 SERCO GROUP Company Profile

3.9.2 SERCO GROUP Contact and Call Centre Outsourcing Product Specification

3.9.3 SERCO GROUP Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.10 Xerox Corporation

3.10.1 Xerox Corporation Company Profile

3.10.2 Xerox Corporation Contact and Call Centre Outsourcing Product Specification

3.10.3 Xerox Corporation Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.11 CGS Inc

3.11.1 CGS Inc Company Profile

3.11.2 CGS Inc Contact and Call Centre Outsourcing Product Specification

3.11.3 CGS Inc Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.12 Webhelp

3.12.1 Webhelp Company Profile

3.12.2 Webhelp Contact and Call Centre Outsourcing Product Specification

3.12.3 Webhelp Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.13 StarTek

3.13.1 StarTek Company Profile

3.13.2 StarTek Contact and Call Centre Outsourcing Product Specification

3.13.3 StarTek Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.14 Grupo Konecta

3.14.1 Grupo Konecta Company Profile

3.14.2 Grupo Konecta Contact and Call Centre Outsourcing Product Specification

3.14.3 Grupo Konecta Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.15 Carlyle Group (Comdata)

3.15.1 Carlyle Group (Comdata) Company Profile

3.15.2 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Product Specification

3.15.3 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.16 Capita

3.16.1 Capita Company Profile

3.16.2 Capita Contact and Call Centre Outsourcing Product Specification

3.16.3 Capita Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.17 Hinduja Global Solutions (HGS)

3.17.1 Hinduja Global Solutions (HGS) Company Profile

3.17.2 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Product Specification

3.17.3 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.18 Transcosmos

3.18.1 Transcosmos Company Profile

3.18.2 Transcosmos Contact and Call Centre Outsourcing Product Specification

3.18.3 Transcosmos Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.19 Five9

3.19.1 Five9 Company Profile

3.19.2 Five9 Contact and Call Centre Outsourcing Product Specification

3.19.3 Five9 Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.20 Transcom

3.20.1 Transcom Company Profile

3.20.2 Transcom Contact and Call Centre Outsourcing Product Specification

3.20.3 Transcom Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.21 HKT Teleservices

3.21.1 HKT Teleservices Company Profile

3.21.2 HKT Teleservices Contact and Call Centre Outsourcing Product Specification

3.21.3 HKT Teleservices Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.22 Telekom Malaysia (VADS)

3.22.1 Telekom Malaysia (VADS) Company Profile

3.22.2 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Product Specification

3.22.3 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

3.23 Invensis Technologies

3.23.1 Invensis Technologies Company Profile

3.23.2 Invensis Technologies Contact and Call Centre Outsourcing Product Specification

3.23.3 Invensis Technologies Contact and Call Centre Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021)

4 Global Contact and Call Centre Outsourcing Market Competition by Market Players

4.1 Global Contact and Call Centre Outsourcing Production Capacity Market Share by Market Players (2016-2021)

4.2 Global Contact and Call Centre Outsourcing Revenue Market Share by Market Players (2016-2021)

4.3 Global Contact and Call Centre Outsourcing Average Price by Market Players (2016-2021)

5 Global Contact and Call Centre Outsourcing Production by Regions (2016-2021)

5.1 North America

5.1.1 North America Contact and Call Centre Outsourcing Market Size (2016-2021)

5.1.2 Contact and Call Centre Outsourcing Key Players in North America (2016-2021)

5.1.3 North America Contact and Call Centre Outsourcing Market Size by Type (2016-2021)

5.1.4 North America Contact and Call Centre Outsourcing Market Size by Application (2016-2021)

5.2 East Asia

5.2.1 East Asia Contact and Call Centre Outsourcing Market Size (2016-2021)

5.2.2 Contact and Call Centre Outsourcing Key Players in East Asia (2016-2021)

5.2.3 East Asia Contact and Call Centre Outsourcing Market Size by Type (2016-2021)

5.2.4 East Asia Contact and Call Centre Outsourcing Market Size by Application (2016-2021)

5.3 Europe

5.3.1 Europe Contact and Call Centre Outsourcing Market Size (2016-2021)

5.3.2 Contact and Call Centre Outsourcing Key Players in Europe (2016-2021)

5.3.3 Europe Contact and Call Centre Outsourcing Market Size by Type (2016-2021)

5.3.4 Europe Contact and Call Centre Outsourcing Market Size by Application (2016-2021)

5.4 South Asia

5.4.1 South Asia Contact and Call Centre Outsourcing Market Size (2016-2021)

5.4.2 Contact and Call Centre Outsourcing Key Players in South Asia (2016-2021)

5.4.3 South Asia Contact and Call Centre Outsourcing Market Size by Type (2016-2021)

5.4.4 South Asia Contact and Call Centre Outsourcing Market Size by Application (2016-2021)

5.5 Southeast Asia

5.5.1 Southeast Asia Contact and Call Centre Outsourcing Market Size (2016-2021)

5.5.2 Contact and Call Centre Outsourcing Key Players in Southeast Asia (2016-2021)

5.5.3 Southeast Asia Contact and Call Centre Outsourcing Market Size by Type (2016-2021)

5.5.4 Southeast Asia Contact and Call Centre Outsourcing Market Size by Application (2016-2021)

5.6 Middle East

5.6.1 Middle East Contact and Call Centre Outsourcing Market Size (2016-2021)

5.6.2 Contact and Call Centre Outsourcing Key Players in Middle East (2016-2021)

5.6.3 Middle East Contact and Call Centre Outsourcing Market Size by Type (2016-2021)

5.6.4 Middle East Contact and Call Centre Outsourcing Market Size by Application (2016-2021)

5.7 Africa

5.7.1 Africa Contact and Call Centre Outsourcing Market Size (2016-2021)

5.7.2 Contact and Call Centre Outsourcing Key Players in Africa (2016-2021)

5.7.3 Africa Contact and Call Centre Outsourcing Market Size by Type (2016-2021)

5.7.4 Africa Contact and Call Centre Outsourcing Market Size by Application (2016-2021)

5.8 Oceania

5.8.1 Oceania Contact and Call Centre Outsourcing Market Size (2016-2021)

5.8.2 Contact and Call Centre Outsourcing Key Players in Oceania (2016-2021)

5.8.3 Oceania Contact and Call Centre Outsourcing Market Size by Type (2016-2021)

5.8.4 Oceania Contact and Call Centre Outsourcing Market Size by Application (2016-2021)

5.9 South America

5.9.1 South America Contact and Call Centre Outsourcing Market Size (2016-2021)

5.9.2 Contact and Call Centre Outsourcing Key Players in South America (2016-2021)

5.9.3 South America Contact and Call Centre Outsourcing Market Size by Type (2016-2021)

5.9.4 South America Contact and Call Centre Outsourcing Market Size by Application (2016-2021)

5.10 Rest of the World

5.10.1 Rest of the World Contact and Call Centre Outsourcing Market Size (2016-2021)

5.10.2 Contact and Call Centre Outsourcing Key Players in Rest of the World (2016-2021)

5.10.3 Rest of the World Contact and Call Centre Outsourcing Market Size by Type (2016-2021)

5.10.4 Rest of the World Contact and Call Centre Outsourcing Market Size by Application (2016-2021)

6 Global Contact and Call Centre Outsourcing Consumption by Region (2016-2021)

6.1 North America

6.1.1 North America Contact and Call Centre Outsourcing Consumption by Countries

6.1.2 United States

6.1.3 Canada

6.1.4 Mexico

6.2 East Asia

6.2.1 East Asia Contact and Call Centre Outsourcing Consumption by Countries

6.2.2 China

6.2.3 Japan

6.2.4 South Korea

6.3 Europe

6.3.1 Europe Contact and Call Centre Outsourcing Consumption by Countries

6.3.2 Germany

6.3.3 United Kingdom

6.3.4 France

6.3.5 Italy

6.3.6 Russia

6.3.7 Spain

6.3.8 Netherlands

6.3.9 Switzerland

6.3.10 Poland

6.4 South Asia

6.4.1 South Asia Contact and Call Centre Outsourcing Consumption by Countries

6.4.2 India

6.5 Southeast Asia

6.5.1 Southeast Asia Contact and Call Centre Outsourcing Consumption by Countries

6.5.2 Indonesia

6.5.3 Thailand

6.5.4 Singapore

6.5.5 Malaysia

6.5.6 Philippines

6.6 Middle East

6.6.1 Middle East Contact and Call Centre Outsourcing Consumption by Countries

6.6.2 Turkey

6.6.3 Saudi Arabia

6.6.4 Iran

6.6.5 United Arab Emirates

6.7 Africa

6.7.1 Africa Contact and Call Centre Outsourcing Consumption by Countries

6.7.2 Nigeria

6.7.3 South Africa

6.8 Oceania

6.8.1 Oceania Contact and Call Centre Outsourcing Consumption by Countries

6.8.2 Australia

6.9 South America

6.9.1 South America Contact and Call Centre Outsourcing Consumption by Countries

6.9.2 Brazil

6.9.3 Argentina

6.10 Rest of the World

6.10.1 Rest of the World Contact and Call Centre Outsourcing Consumption by Countries

7 Global Contact and Call Centre Outsourcing Production Forecast by Regions (2022-2027)

7.1 Global Forecasted Production of Contact and Call Centre Outsourcing (2022-2027)

7.2 Global Forecasted Revenue of Contact and Call Centre Outsourcing (2022-2027)

7.3 Global Forecasted Price of Contact and Call Centre Outsourcing (2022-2027)

7.4 Global Forecasted Production of Contact and Call Centre Outsourcing by Region (2022-2027)

7.4.1 North America Contact and Call Centre Outsourcing Production, Revenue Forecast (2022-2027)

7.4.2 East Asia Contact and Call Centre Outsourcing Production, Revenue Forecast (2022-2027)

7.4.3 Europe Contact and Call Centre Outsourcing Production, Revenue Forecast (2022-2027)

7.4.4 South Asia Contact and Call Centre Outsourcing Production, Revenue Forecast (2022-2027)

7.4.5 Southeast Asia Contact and Call Centre Outsourcing Production, Revenue Forecast (2022-2027)

7.4.6 Middle East Contact and Call Centre Outsourcing Production, Revenue Forecast (2022-2027)

7.4.7 Africa Contact and Call Centre Outsourcing Production, Revenue Forecast (2022-2027)

7.4.8 Oceania Contact and Call Centre Outsourcing Production, Revenue Forecast (2022-2027)

7.4.9 South America Contact and Call Centre Outsourcing Production, Revenue Forecast (2022-2027)

7.4.10 Rest of the World Contact and Call Centre Outsourcing Production, Revenue Forecast (2022-2027)

7.5 Forecast by Type and by Application (2022-2027)

7.5.1 Global Sales Volume, Sales Revenue and Sales Price Forecast by Type (2022-2027)

7.5.2 Global Forecasted Consumption of Contact and Call Centre Outsourcing by Application (2022-2027)

8 Global Contact and Call Centre Outsourcing Consumption Forecast by Regions (2022-2027)

8.1 North America Forecasted Consumption of Contact and Call Centre Outsourcing by Country

8.2 East Asia Market Forecasted Consumption of Contact and Call Centre Outsourcing by Country

8.3 Europe Market Forecasted Consumption of Contact and Call Centre Outsourcing by Countriy

8.4 South Asia Forecasted Consumption of Contact and Call Centre Outsourcing by Country

8.5 Southeast Asia Forecasted Consumption of Contact and Call Centre Outsourcing by Country

8.6 Middle East Forecasted Consumption of Contact and Call Centre Outsourcing by Country

8.7 Africa Forecasted Consumption of Contact and Call Centre Outsourcing by Country

8.8 Oceania Forecasted Consumption of Contact and Call Centre Outsourcing by Country

8.9 South America Forecasted Consumption of Contact and Call Centre Outsourcing by Country

8.10 Rest of the world Forecasted Consumption of Contact and Call Centre Outsourcing by Country

9 Global Contact and Call Centre Outsourcing Sales by Type (2016-2027)

9.1 Global Contact and Call Centre Outsourcing Historic Market Size by Type (2016-2021)

9.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Type (2022-2027)

10 Global Contact and Call Centre Outsourcing Consumption by Application (2016-2027)

10.1 Global Contact and Call Centre Outsourcing Historic Market Size by Application (2016-2021)

10.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Application (2022-2027)

11 Global Contact and Call Centre Outsourcing Manufacturing Cost Analysis

11.1 Contact and Call Centre Outsourcing Key Raw Materials Analysis

11.1.1 Key Raw Materials

11.2 Proportion of Manufacturing Cost Structure

11.3 Manufacturing Process Analysis of Contact and Call Centre Outsourcing

12 Global Contact and Call Centre Outsourcing Marketing Channel, Distributors, Customers and Supply Chain

12.1 Marketing Channel

12.2 Contact and Call Centre Outsourcing Distributors List

12.3 Contact and Call Centre Outsourcing Customers

12.4 Contact and Call Centre Outsourcing Supply Chain Analysis

13 Analyst's Viewpoints/Conclusions

14 Disclaimer