1 Introduction 8
1.1 Industry Definition and Research Scope 8
1.1.1 Industry Definition 8
1.1.2 Research Scope 9
1.2 Research Methodology 12
1.2.1 Overview of Market Research Methodology 12
1.2.2 Market Assumption 13
1.2.3 Secondary Data 13
1.2.4 Primary Data 13
1.2.5 Data Filtration and Model Design 14
1.2.6 Market Size/Share Estimation 15
1.2.7 Research Limitations 16
1.3 Executive Summary 17
2 Market Overview and Dynamics 20
2.1 Market Size and Forecast 20
2.1.1 Impact of COVID-19 on World Economy 22
2.1.2 Impact of COVID-19 on the Market 24
2.2 Major Growth Drivers 26
2.3 Market Restraints and Challenges 29
2.4 Emerging Opportunities and Market Trends 32
2.5 Porters Fiver Forces Analysis 36
3 Segmentation of North America Market by Component Type 40
3.1 Market Overview by Component Type 40
3.2 Solutions 42
3.3.1 Platform 44
3.3.2 Software 45
3.3 Services 46
3.3.1 Managed Service 47
3.3.2 Professional Service 48
4 Segmentation of North America Market by Product Type 49
4.1 Market Overview by Product Type 49
4.2 Virtual Queuing 51
4.3 Linear Queuing 52
5 Segmentation of North America Market by Queue Type 53
5.1 Market Overview by Queue Type 53
5.2 Structured Queue 55
5.3 Unstructured Queue 56
5.4 Kiosk Based Queue 57
5.5 Mobile Queue 58
5.6 Other Queue Types 59
6 Segmentation of North America Market by Deployment Mode 60
6.1 Market Overview by Deployment Mode 60
6.2 Cloud-based System 62
6.3 On-Premise System 63
7 Segmentation of North America Market by Application 64
7.1 Market Overview by Application 64
7.2 Appointment Management 66
7.3 Query Handling 67
7.4 In-Store Management 68
7.5 Workforce Optimization 69
7.6 Real-Time Monitoring 70
7.7 Customer Service 71
7.8 Reporting and Analytics 72
7.9 Other Applications 73
8 Segmentation of North America Market by End User 74
8.1 Market Overview by End User 74
8.2 Retail and Consumer Goods 77
8.3 Healthcare and Life Sciences 78
8.4 Utility Service Providers and Airports 79
8.5 BFSI 80
8.6 Hospitality 81
8.7 Government and Public Sector 82
8.8 Transportation and Logistics 83
8.9 IT and Telecom 84
8.10 Other End Users 85
9 Segmentation of North America Market by Organization Size 86
9.1 Market Overview by Organization Size 86
9.2 Small and Medium-Sized Enterprises 88
9.3 Large Enterprises 89
10 North America Market 2021-2031 by Country 90
10.1 Overview of North America Market 90
10.2 U.S. 93
10.3 Canada 96
10.4 Mexico 98
11 Competitive Landscape 100
11.1 Overview of Key Vendors 100
11.2 New Product Launch, Partnership, Investment, and M&A 103
11.3 Company Profiles 104
Advantech Co., Ltd. 104
AKIS Technologies 106
ATT Systems Group 107
Aurionpro Solutions Limited 108
Lavi Industries 109
QLess, Inc. 110
Qmatic Group 111
Qminder Limited 112
Q-nomy Inc. 113
Qudini 114
SEDCO Holding 115
Seehash Software Pvt. Ltd. 116
Skiplino 117
Wavetec 118
XIPHIAS Software Technologies Pvt. Ltd 119
Xtreme Media Pvt. Ltd. 120
RELATED REPORTS 121