TABLE OF CONTENTS
1 INTRODUCTION 46
1.1 OBJECTIVES OF THE STUDY 46
1.2 MARKET DEFINITION 46
1.3 OVERVIEW OF THE GLOBAL CONTENT MODERATION SOLUTIONS MARKET 46
1.4 CURRENCY AND PRICING 48
1.5 LIMITATION 48
1.6 MARKETS COVERED 48
2 MARKET SEGMENTATION 51
2.1 MARKETS COVERED 51
2.2 GEOGRAPHICAL SCOPE 52
2.3 YEARS CONSIDERED FOR THE STUDY 53
2.4 DBMR TRIPOD DATA VALIDATION MODEL 54
2.5 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 57
2.6 DBMR MARKET POSITION GRID 58
2.7 DBMR VENDOR SHARE ANALYSIS 59
2.8 SECONDARY SOURCES 60
2.9 ASSUMPTIONS 60
3 MARKET OVERVIEW 61
3.1 DRIVERS 63
3.1.1 GROWING UTILIZATION OF INTERNET SERVICES 63
3.1.2 INCREASED SHARING OF RICH MEDIA CONTENT OVER SOCIAL NETWORKING SITES 64
3.1.3 RISING CASES OF OBJECTIONABLE CONTENT BEING POSTED ON THE INTERNET 65
3.2 RESTRAINT 66
3.2.1 MULTI LANGUAGE BARRIER 66
3.3 OPPORTUNITIES 67
3.3.1 RAPIDLY GROWING E -COMMERCE INDUSTRY 67
3.3.2 INCREASING ADOPTION OF ARTIFICIAL INTELLIGENCE IN CONTENT MODERATION 68
3.4 CHALLENGE 69
3.4.1 SHORTCOMINGS OF CONTENT MODERATION 69
4 EXECUTIVE SUMMARY 70
5 PREMIUM INSIGHTS 74
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6 GLOBAL CONTENT MODERATION SOLUTIONS MARKET, BY COMPONENT 78
6.1 OVERVIEW 79
6.2 SOFTWARE 80
6.3 SERVICES 81
6.3.1 MANAGED SERVICES 82
6.3.2 PROFESSIONAL SERVICES 82
6.3.2.1 CONSULTING 82
6.3.2.2 TRAINING AND EDUCATION 83
6.3.2.3 INTEGRATION, SUPPORT AND MAINTENANCE 83
7 GLOBAL CONTENT MODERATION SOLUTIONS MARKET, BY TYPE 84
7.1 OVERVIEW 85
7.2 IMAGE MODERATION 86
7.3 TEXT MODERATION 87
7.3.1 COMMENTS 87
7.3.2 REVIEWS 87
7.3.3 DESCRIPTION 87
7.4 VIDEO MODERATION 88
7.5 WEBSITE MODERATION 88
7.6 PROFILE MODERATION 89
7.7 OTHERS 89
8 GLOBAL CONTENT MODERATION SOLUTIONS MARKET, BY MODERATION TYPE 90
8.1 OVERVIEW 91
8.2 PRE MODERATION 92
8.3 POST MODERATION 93
8.4 REACTIVE MODERATION 93
8.5 AUTOMATED MODERATION 94
8.6 DISTRIBUTED MODERATION 94
9 GLOBAL CONTENT MODERATION SOLUTIONS MARKET, BY DEPLOYMENT MODEL 95
9.1 OVERVIEW 96
9.2 CLOUD 97
9.3 ON PREMISE 97
10 GLOBAL CONTENT MODERATION SOLUTIONS MARKET, BY ORGANIZATION SIZE 98
10.1 OVERVIEW 99
10.2 LARGE ENTERPRISES 100
10.3 SMALL AND MEDIUM-SIZED ENTERPRISES 100
11 GLOBAL CONTENT MODERATION SOLUTIONS MARKET, BY END-USER 101
11.1 OVERVIEW 102
11.2 IT AND TELECOMMUNICATION 103
11.2.1 SOFTWARE 104
11.2.2 SERVICES 104
11.3 MEDIA AND ENTERTAINMENT 104
11.3.1 SOFTWARE 105
11.3.2 SERVICES 105
11.4 RETAIL AND E- COMMERCE 105
11.4.1 SOFTWARE 106
11.4.2 SERVICES 106
11.5 GOVERNMENT 106
11.5.1 SOFTWARE 107
11.5.2 SERVICES 107
11.6 BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI) 107
11.6.1 SOFTWARE 108
11.6.2 SERVICES 108
11.7 HEALTHCARE 108
11.7.1 SOFTWARE 109
11.7.2 SERVICES 109
11.8 AUTOMOTIVE 109
11.8.1 SOFTWARE 110
11.8.2 SERVICES 110
11.9 PACKAGING AND LABELING 110
11.9.1 SOFTWARE 111
11.9.2 SERVICES 111
11.10 ENERGY AND UTILITY 111
11.10.1 SOFTWARE 112
11.10.2 SERVICES 112
11.11 OTHERS 112
12 GLOBAL CONTENT MODERATION SOLUTIONS MARKET, BY GEOGRAPHY 113
12.1 OVERVIEW 114
12.1 NORTH AMERICA 119
12.1.1 U.S. 128
12.1.2 CANADA 134
12.1.3 MEXICO 140
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12.2 EUROPE 146
12.2.1 GERMANY 155
12.2.2 U.K. 161
12.2.3 FRANCE 167
12.2.4 ITALY 173
12.2.5 SPAIN 179
12.2.6 NETHERLANDS 185
12.2.7 SWITZERLAND 191
12.2.8 BELGIUM 197
12.2.9 RUSSIA 203
12.2.10 TURKEY 209
12.2.11 REST OF EUROPE 215
12.3 ASIA-PACIFIC 216
12.3.1 CHINA 225
12.3.2 JAPAN 231
12.3.3 INDIA 237
12.3.4 SOUTH KOREA 243
12.3.5 AUSTRALIA 249
12.3.6 SINGAPORE 255
12.3.7 THAILAND 261
12.3.8 INDONESIA 267
12.3.9 MALAYSIA 273
12.3.10 PHILIPPINES 279
12.3.11 REST OF ASIA-PACIFIC 285
12.4 SOUTH AMERICA 286
12.4.1 BRAZIL 295
12.4.2 ARGENTINA 301
12.4.3 REST OF SOUTH AMERICA 307
12.5 MIDDLE EAST & AFRICA 308
12.5.1 SOUTH AFRICA 317
12.5.2 SAUDI ARABIA 323
12.5.3 UAE 329
12.5.4 ISRAEL 335
12.5.5 EGYPT 341
12.5.6 REST OF MIDDLE EAST AND AFRICA 347
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13 GLOBAL CONTENT MODERATION SOLUTIONS MARKET, COMPANY LANDSCAPE 348
13.1 COMPANY SHARE ANALYSIS: GLOBAL 348
13.2 COMPANY SHARE ANALYSIS: NORTH AMERICA 349
13.3 COMPANY SHARE ANALYSIS: EUROPE 350
13.4 COMPANY SHARE ANALYSIS: ASIA PACIFIC 351
14 SWOT & DBMR ANALYSIS 352
14.1 SWOT ANALYSIS 352
14.2 DATA BRIDGE MARKET RESEARCH ANALYSIS 356
15 COMPANY PROFILE 357
15.1 MICROSOFT 357
15.1.1 COMPANY SNAPSHOT 357
15.1.2 REVENUE ANALYSIS 357
15.1.3 COMPANY SHARE ANALYSIS 358
15.1.4 PRODUCT PORTFOLIO 358
15.1.5 RECENT DEVELOPMENT 358
15.2 ALPHABET INC. (GOOGLE) 359
15.2.1 COMPANY SNAPSHOT 359
15.2.2 REVENUE ANALYSIS 359
15.2.3 COMPANY SHARE ANALYSIS 360
15.2.4 PRODUCT PORTFOLIO 360
15.2.5 RECENT DEVELOPMENT 360
15.3 ACCENTURE 361
15.3.1 COMPANY SNAPSHOT 361
15.3.2 REVENUE ANALYSIS 361
15.3.3 COMPANY SHARE ANALYSIS 362
15.3.4 SERVICE PORTFOLIO 362
15.3.5 RECENT DEVELOPMENT 362
15.4 IBM CORPORATION 363
15.4.1 COMPANY SNAPSHOT 363
15.4.2 REVENUE ANALYSIS 363
15.4.3 COMPANY SHARE ANALYSIS 364
15.4.4 PRODUCT PORTFOLIO 364
15.4.5 RECENT DEVELOPMENT 364
15.5 APPEN LIMITED 365
15.5.1 COMPANY SNAPSHOT 365
15.5.2 REVENUE ANALYSIS 365
15.5.3 SERVICE PORTFOLIO 366
15.5.4 RECENT DEVELOPMENT 366
15.6 WEBHELP GROUP 367
15.6.1 COMPANY SNAPSHOT 367
15.6.2 SERVICE PORTFOLIO 367
15.6.3 RECENT DEVELOPMENT 367
15.7 BESEDO 368
15.7.1 COMPANY SNAPSHOT 368
15.7.2 PRODUCT PORTFOLIO 368
15.7.3 RECENT DEVELOPMENTS 369
15.8 ALEGION 370
15.8.1 COMPANY SNAPSHOT 370
15.8.2 SOLUTION PORTFOLIO 370
15.8.3 RECENT DEVELOPMENTS 370
15.9 CLARIFAI, INC 371
15.9.1 COMPANY SNAPSHOT 371
15.9.2 PRODUCT PORTFOLIO 371
15.9.3 RECENT DEVELOPMENTS 371
15.10 COGITO 372
15.10.1 COMPANY SNAPSHOT 372
15.10.2 SERVICE PORTFOLIO 372
15.10.3 RECENT DEVELOPMENT 372
15.11 COMPUTYNE BUSINESS PROCESS SERVICES 373
15.11.1 COMPANY SNAPSHOT 373
15.11.2 SERVICE PORTFOLIO 373
15.11.3 RECENT DEVELOPMENT 373
15.12 CONECTYS 374
15.12.1 COMPANY SNAPSHOT 374
15.12.2 SERVICE PORTFOLIO 374
15.12.3 RECENT DEVELOPMENT 374
15.13 EUROPE IT OUTSOURCING COMPANY 375
15.13.1 COMPANY SNAPSHOT 375
15.13.2 SERVICE PORTFOLIO 375
15.13.3 RECENT DEVELOPMENT 375
15.14 ICUC.SOCIAL 376
15.14.1 COMPANY SNAPSHOT 376
15.14.2 SERVICE PORTFOLIO 376
15.14.3 RECENT DEVELOPMENT 376
15.15 LIONBRIDGE TECHNOLOGIES, INC. 377
15.15.1 COMPANY SNAPSHOT 377
15.15.2 SERVICE PORTFOLIO 377
15.15.3 RECENT DEVELOPMENT 377
15.16 LIVEWORLD INC. 378
15.16.1 COMPANY SNAPSHOT 378
15.16.2 REVENUE ANALYSIS 378
15.16.3 SERVICE PORTFOLIO 379
15.16.4 RECENT DEVELOPMENT 379
15.17 MD SOFTWARE 380
15.17.1 COMPANY SNAPSHOT 380
15.17.2 SERVICE PORTFOLIO 380
15.17.3 RECENT DEVELOPMENT 380
15.18 ONESPACE INC. 381
15.18.1 COMPANY SNAPSHOT 381
15.18.2 PRODUCT PORTFOLIO 381
15.18.3 RECENT DEVELOPMENT 381
15.19 OPEN ACCESS BPO 382
15.19.1 COMPANY SNAPSHOT 382
15.19.2 SOLUTION PORTFOLIO 382
15.19.3 RECENT DEVELOPMENTS 382
15.20 PURE MODERATION 383
15.20.1 COMPANY SNAPSHOT 383
15.20.2 SERVICE PORTFOLIO 383
15.20.3 RECENT DEVELOPMENT 383
15.21 TWO HAT SECURITY 384
15.21.1 COMPANY SNAPSHOT 384
15.21.2 PRODUCT PORTFOLIO 384
15.21.3 RECENT DEVELOPMENTS 384
15.22 WEBFURTHER, LLC. 386
15.22.1 COMPANY SNAPSHOT 386
15.22.2 SERVICE PORTFOLIO 386
15.22.3 RECENT DEVELOPMENTS 386
16 CONCLUSION 387
17 QUESTIONNAIRE 388
18 RELATED REPORTS 391