1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Stakeholders
2. Research & Forecasting
2.1. Research Methodology
2.1.1. Research Process
2.1.2. Research Framework
2.1.3. Research Reliability & Validity
2.1.4. Research Assumptions
2.2. Forecasting Methodology
2.3. Research Outcome
2.3.1. 360iResearch Competitive Strategic Window
2.3.1.1. Leverage Zone
2.3.1.2. Vantage Zone
2.3.1.3. Speculative Zone
2.3.1.4. Bottleneck Zone
2.3.2. 360iResearch FPNV Positioning Matrix
2.3.2.1. 360iResearch Quadrants
2.3.2.1.1. Forefront
2.3.2.1.2. Pathfinders
2.3.2.1.3. Niche
2.3.2.1.4. Vital
2.3.2.2. Business Strategy
2.3.2.2.1. Business Growth
2.3.2.2.2. Industry Coverage
2.3.2.2.3. Financial Viability
2.3.2.2.4. Channel Support
2.3.2.3. Product Satisfaction
2.3.2.3.1. Value for Money
2.3.2.3.2. Ease of Use
2.3.2.3.3. Product Features
2.3.2.3.4. Customer Support
3. Executive Summary
3.1. Outlook in the Customer Engagement Software Market
3.2. Opportunities in the Customer Engagement Software Market
4. Premium Insight
4.1. Market Connectivity
4.2. Market Dynamics
4.2.1. Drivers
4.2.2. Restraints
4.2.3. Opportunities
4.2.4. Challenges
4.3. Porter's Five Forces Analysis
4.3.1. Threat of New Entrants
4.3.2. Threat of Substitutes
4.3.3. Bargaining Power of Customers
4.3.4. Bargaining Power of Suppliers
4.3.5. Industry Rivalry
4.4. Industry Trends
5. Global Customer Engagement Software Market, by Component
5.1. Overview
5.2. Market Sizing & Forecasting
5.3. Services
5.3.1. Consulting Services
5.3.2. Implementation & Integration Services
5.3.3. Support & Maintenance Services
5.4. Solutions
5.4.1. Analytics & Reporting
5.4.2. Omnichannel
5.4.3. Robotic Process Optimization
5.4.4. Workforce Optimization
6. Global Customer Engagement Software Market, by Deployment
6.1. Overview
6.2. Market Sizing & Forecasting
6.3. On-Cloud
6.4. On-Premise
7. Global Customer Engagement Software Market, by Application
7.1. Overview
7.2. Market Sizing & Forecasting
7.3. Automotive & Transportation
7.4. BFSI
7.5. Consumer Goods & Retail
7.6. Healthcare & Life Sciences
7.7. Manufacturing
7.8. Media & Entertainment
7.9. Telecommunication
7.10. Travel & Hospitality
8. Global Customer Engagement Software Market, by Geography
8.1. Overview
8.2. Market Sizing & Forecasting
8.3. Americas
8.3.1. Overview
8.3.2. Market Sizing & Forecasting
8.3.3. Argentina
8.3.4. Brazil
8.3.5. Canada
8.3.6. Mexico
8.3.7. United States
8.4. Asia-Pacific
8.4.1. Overview
8.4.2. Market Sizing & Forecasting
8.4.3. Australia
8.4.4. China
8.4.5. India
8.4.6. Japan
8.5. Europe, Middle East & Africa
8.5.1. Overview
8.5.2. Market Sizing & Forecasting
8.5.3. France
8.5.4. Germany
8.5.5. Italy
8.5.6. Spain
8.5.7. United Kingdom
9. Competitive Landscape
9.1. 360iResearch FPNV Positioning Matrix for Global Customer Engagement Software Market
9.2. Market Vendor Ranking Analysis for Global Customer Engagement Software Market
9.3. Competitive News Feed Analysis for Global Customer Engagement Software Market
10. Company Usability Profiles
10.1. Genesys
10.1.1. Overview
10.1.2. Strategy
10.1.3. SWOT
10.2. Microsoft Corporation
10.2.1. Overview
10.2.2. Strategy
10.2.3. SWOT
10.3. Pegasystems Inc.
10.3.1. Overview
10.3.2. Strategy
10.3.3. SWOT
10.4. Zendesk Inc.
10.4.1. Overview
10.4.2. Strategy
10.4.3. SWOT
10.5. Zoho Corporation
10.5.1. Overview
10.5.2. Strategy
10.5.3. SWOT
10.6. Aspect Software
10.7. IBM Corporation
10.8. Marketo Inc
10.9. Nice Systems
10.10. Nuance Communications
10.11. OpenText Corporation
10.12. Oracle Corporation
10.13. Pitney Bowes
10.14. Salesforce
10.15. Verint Systems
11. Appendix
11.1. Discussion Guide
11.2. Top Reports
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11.2.2. Global Computer Vision Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
11.2.3. Global Payment Gateway Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
11.2.4. Global B2B Travel Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
11.2.5. Global Varicose Vein Treatment Devices Market - Premium Insight, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2025
11.3. Author Details