CHAPTER 1:INTRODUCTION
1.1.Report description
1.2.Key benefits for stakeholders
1.3.Key market segments
1.4.Research methodology
1.4.1.Secondary research
1.4.2.Primary research
1.4.3.Analyst tools & models
CHAPTER 2:EXECUTIVE SUMMARY
2.1.Key findings
2.1.1.Top impacting factors
2.1.2.Top investment pockets
2.2.CXO perspective
CHAPTER 3:MARKET OVERVIEW
3.1.Market definition and scope
3.2.Key forces shaping global BFSI BPO services market
3.3.Market dynamics
3.3.1.Drivers
3.3.1.1.Rise in need for operational efficiency & transparency in business process
3.3.1.2.Surge in adoption of cloud communication based business process outsourcing services in banking sector
3.3.2.Restraints
3.3.2.1.Security issues and privacy concerns
3.3.3.Opportunities
3.3.3.1.Technological Advancement in BPO services
3.3.3.2.Untapped potential of emerging economies
3.4.COVID-19 impact analysis on BFSI BPO services market
3.4.1.Impact on market size
3.4.2.Consumer trends, preferences, and budget impact
3.4.3.Economic impact
3.4.4.Strategies to tackle negative impact
3.4.5.Opportunity window
CHAPTER 4:BFSI BPO SERVICES MARKET, BY SERVICE TYPE
4.1.Overview
4.2.Customer Service
4.2.1.Key market trends, growth factors, and opportunities
4.2.2.Market size and forecast, by region
4.2.3.Market analysis, by country
4.3.Finance & Accounting
4.3.1.Key market trends, growth factors, and opportunities
4.3.2.Market size and forecast, by region
4.3.3.Market analysis, by country
4.4.Human Resource
4.4.1.Key market trends, growth factors, and opportunities
4.4.2.Market size and forecast, by region
4.4.3.Market analysis, by country
4.5.KPO
4.5.1.Key market trends, growth factors, and opportunities
4.5.2.Market size and forecast, by region
4.5.3.Market analysis, by country
4.6.Procurement & Supply chain
4.6.1.Key market trends, growth factors, and opportunities
4.6.2.Market size and forecast, by region
4.6.3.Market analysis, by country
4.7.Others
4.7.1.Key market trends, growth factors, and opportunities
4.7.2.Market size and forecast, by region
4.7.3.Market analysis, by country
CHAPTER 5:BFSI BPO SERVICES MARKET, BY ENTERPRISE SIZE
5.1.Overview
5.2.Large Enterprises
5.2.1.Key market trends, growth factors, and opportunities
5.2.2.Market size and forecast, by region
5.2.3.Market analysis, by country
5.3.Small & Medium-Sized Enterprises
5.3.1.Key market trends, growth factors, and opportunities
5.3.2.Market size and forecast, by region
5.3.3.Market analysis, by country
CHAPTER 6:BFSI BPO SERVICESMARKET, BY END USER
6.1.Overview
6.2.Banks
6.2.1.Key market trends, growth factors, and opportunities
6.2.2.BFSI BPO Services market, by service type
6.2.2.1.Commercial Banking
6.2.2.2.Retail Banking
6.2.2.3.Cards
6.2.2.4.Lending
6.2.3.Market size and forecast, by region
6.2.4.Market analysis, by country
6.3.Capital Markets
6.3.1.Key market trends, growth factors, and opportunities
6.3.2.BFSI BPO Services market, by capital market type
6.3.2.1.Investment Banking
6.3.2.2.Brokerage
6.3.2.3.Asset Management
6.3.2.4.Others
6.3.3.Market size and forecast, by region
6.3.4.Market analysis, by country
6.4.Insurance Companies
6.4.1.Key market trends, growth factors, and opportunities
6.4.2.Market size and forecast, by region
6.4.3.Market analysis, by country
6.5.Others
6.5.1.Key market trends, growth factors, and opportunities
6.5.2.Market size and forecast, by region
6.5.3.Market analysis, by country
CHAPTER 7:BFSI BPO SERVICES MARKET, BY REGION
7.1.Overview
7.1.1.Market size and forecast, by region
7.2.North America
7.2.1.Key market trends, growth factors, and opportunities
7.2.2.Market size and forecast, by service type
7.2.3.Market size and forecast, by enterprise size
7.2.4.Market size and forecast, by end user
7.2.5.Market analysis, by country
7.2.5.1.U.S.
7.2.5.1.1.Market size and forecast, by service type
7.2.5.1.2.Market size and forecast, by enterprise size
7.2.5.1.3.Market size and forecast, by end user
7.2.5.2.Canada
7.2.5.2.1.Market size and forecast, by service type
7.2.5.2.2.Market size and forecast, by enterprise size
7.2.5.2.3.Market size and forecast, by end user
7.3.Europe
7.3.1.Key market trends, growth factors, and opportunities
7.3.2.Market size and forecast, by service type
7.3.3.Market size and forecast, by enterprise size
7.3.4.Market size and forecast, by end user
7.3.5.Market analysis, by country
7.3.5.1.UK
7.3.5.1.1.Market size and forecast, by service type
7.3.5.1.2.Market size and forecast, by enterprise size
7.3.5.1.3.Market size and forecast, by end user
7.3.5.2.Germany
7.3.5.2.1.Market size and forecast, by service type
7.3.5.2.2.Market size and forecast, by enterprise size
7.3.5.2.3.Market size and forecast, by end user
7.3.5.4.France
7.3.5.4.1.Market size and forecast, by service type
7.3.5.4.2.Market size and forecast, by enterprise size
7.3.5.4.3.Market size and forecast, by end user
7.3.5.5.Italy
7.3.5.5.1.Market size and forecast, by service type
7.3.5.5.2.Market size and forecast, by enterprise size
7.3.5.5.3.Market size and forecast, by end user
7.3.5.6.Spain
7.3.5.6.1.Market size and forecast, by service type
7.3.5.6.2.Market size and forecast, by enterprise size
7.3.5.6.3.Market size and forecast, by end user
7.3.5.7.Netherlands
7.3.5.7.1.Market size and forecast, by service type
7.3.5.7.2.Market size and forecast, by enterprise size
7.3.5.7.3.Market size and forecast, by end user
7.3.5.8.Rest of Europe
7.3.5.8.1.Market size and forecast, by service type
7.3.5.8.2.Market size and forecast, by enterprise size
7.3.5.8.3.Market size and forecast, by end user
7.4.Asia-Pacific
7.4.1.Key market trends, growth factors, and opportunities
7.4.2.Market size and forecast, by service type
7.4.3.Market size and forecast, by enterprise size
7.4.4.Market size and forecast, by end user
7.4.5.Market analysis, by country
7.4.5.1.China
7.4.5.1.1.Market size and forecast, by service type
7.4.5.1.2.Market size and forecast, by enterprise size
7.4.5.1.3.Market size and forecast, by end user
7.4.5.2.India
7.4.5.2.1.Market size and forecast, by service type
7.4.5.2.2.Market size and forecast, by enterprise size
7.4.5.2.3.Market size and forecast, by end user
7.4.5.3.Japan
7.4.5.3.1.Market size and forecast, by service type
7.4.5.3.2.Market size and forecast, by enterprise size
7.4.5.3.3.Market size and forecast, by end user
7.4.5.4.Australia
7.4.5.4.1.Market size and forecast, by service type
7.4.5.4.2.Market size and forecast, by enterprise size
7.4.5.4.3.Market size and forecast, by end user
7.4.5.5.South Korea
7.4.5.5.1.Market size and forecast, by service type
7.4.5.5.2.Market size and forecast, by enterprise size
7.4.5.5.3.Market size and forecast, by end user
7.4.5.6.Singapore
7.4.5.6.1.Market size and forecast, by service type
7.4.5.6.2.Market size and forecast, by enterprise size
7.4.5.6.3.Market size and forecast, by end user
7.4.5.7.Rest of Asia-Pacific
7.4.5.7.1.Market size and forecast, by service type
7.4.5.7.2.Market size and forecast, by enterprise size
7.4.5.7.3.Market size and forecast, by end user
7.5.LAMEA
7.5.1.Key market trends, growth factors, and opportunities
7.5.2.Market size and forecast, by service type
7.5.3.Market size and forecast, by enterprise size
7.5.4.Market size and forecast, by end user
7.5.5.Market analysis, by country
7.5.5.1.Latin America
7.5.5.1.1.Market size and forecast, by service type
7.5.5.1.2.Market size and forecast, by enterprise size
7.5.5.1.3.Market size and forecast, by end user
7.5.5.2.Middle East
7.5.5.2.1.Market size and forecast, by service type
7.5.5.2.2.Market size and forecast, by enterprise size
7.5.5.2.3.Market size and forecast, by end user
7.5.5.3.Africa
7.5.5.3.1.Market size and forecast, by service type
7.5.5.3.2.Market size and forecast, by enterprise size
7.5.5.3.3.Market size and forecast, by end user
CHAPTER 8:COMPETITIVE LANDSCAPE
8.1.Key players positioning analysis, 2020
8.2.Top winning strategies
CHAPTER 9:COMPANY PROFILE
9.1.Accenture PLC
9.1.1.Company overview
9.1.2.Company snapshot
9.1.3.Product portfolio
9.1.4.R&D Expenditure
9.1.5.Business performance
9.1.6.Key strategic moves and developments
9.2.Cognizant
9.2.1.Company overview
9.2.2.Company snapshot
9.2.3.Operating business segments
9.2.4.Product portfolio
9.2.5.Business performance
9.2.6.Key Strategic Moves and developments
9.3.Concentrix Corporation
9.3.1.Company overview
9.3.2.Company snapshot
9.3.3.Product portfolio
9.3.4.Business performance
9.4.Genpact
9.4.1.Company overview
9.4.2.Company snapshot
9.4.3.Operating business segments
9.4.4.Product portfolio
9.4.5.Business performance
9.5.INTERNATIONAL BUSINESS MACHINES CORPORATION
9.5.1.Company overview
9.5.2.Company snapshot
9.5.3.Operating business segments
9.5.4.Product portfolio
9.5.5.R&D Expenditure
9.5.6.Business performance
9.6.Infosys Limited
9.6.1.Company overview
9.6.2.Company snapshot
9.6.3.Operating business segments
9.6.4.Product portfolio
9.6.6.Business performance
9.7.Mphasis
9.7.1.Company overview
9.7.3.Company snapshot
9.7.4.Product portfolio
9.7.5.Business performance
9.8.NTT Data CORPORATION
9.8.1.Company overview
9.8.2.Company snapshot
9.8.3.Product portfolio
9.8.4.Business performance
9.9.Tata Consultancy Services Limited
9.9.1.Company overview
9.9.2.Company snapshot
9.9.3.Product portfolio
9.9.4.R&D Expenditure
9.9.5.Business performance
9.9.6.Key strategic moves and developments
9.10.Wipro Limited
9.10.1.Company overview
9.10.2.Company snapshot
9.10.3.Operating business segments
9.10.4.Product portfolio
9.10.5.Business performance