Table of Contents

2019-2024 Global Customer Support Software Market Report (Status and Outlook)

1 Scope of the Report
1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered

2 Executive Summary
2.1 World Market Overview
2.1.1 Global Customer Support Software Market Size 2014-2024
2.1.2 Customer Support Software Market Size CAGR by Region
2.2 Customer Support Software Segment by Type
2.2.1 Call Management
2.2.2 FS/D (Field Service and Dispatch)
2.2.3 Contact Center
2.2.4 Others
2.3 Customer Support Software Market Size by Type
2.3.1 Global Customer Support Software Market Size Market Share by Type (2014-2019)
2.3.2 Global Customer Support Software Market Size Growth Rate by Type (2014-2019)
2.4 Customer Support Software Segment by Application
2.4.1 Banking, Finance and Insurance (BFSI)
2.4.2 IT and Telecommunications
2.4.3 Government and Health Care
2.4.4 Manufacturing and Logistics
2.4.5 Others
2.5 Customer Support Software Market Size by Application
2.5.1 Global Customer Support Software Market Size Market Share by Application (2014-2019)
2.5.2 Global Customer Support Software Market Size Growth Rate by Application (2014-2019)

3 Global Customer Support Software by Players
3.1 Global Customer Support Software Market Size Market Share by Players
3.1.1 Global Customer Support Software Market Size by Players (2017-2019)
3.1.2 Global Customer Support Software Market Size Market Share by Players (2017-2019)
3.2 Global Customer Support Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
3.4 New Products and Potential Entrants
3.5 Mergers and Acquisitions, Expansion

4 Customer Support Software by Regions
4.1 Customer Support Software Market Size by Regions
4.2 Americas Customer Support Software Market Size Growth
4.3 APAC Customer Support Software Market Size Growth
4.4 Europe Customer Support Software Market Size Growth
4.5 Middle East and Africa Customer Support Software Market Size Growth

5 Americas
5.1 Americas Customer Support Software Market Size by Countries
5.2 Americas Customer Support Software Market Size by Type
5.3 Americas Customer Support Software Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries

6 APAC
6.1 APAC Customer Support Software Market Size by Countries
6.2 APAC Customer Support Software Market Size by Type
6.3 APAC Customer Support Software Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries

7 Europe
7.1 Europe Customer Support Software by Countries
7.2 Europe Customer Support Software Market Size by Type
7.3 Europe Customer Support Software Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries

8 Middle East and Africa
8.1 Middle East and Africa Customer Support Software by Countries
8.2 Middle East and Africa Customer Support Software Market Size by Type
8.3 Middle East and Africa Customer Support Software Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries

9 Market Drivers, Challenges and Trends
9.1 Market Drivers and Impact
9.1.1 Growing Demand from Key Regions
9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends

10 Global Customer Support Software Market Forecast
10.1 Global Customer Support Software Market Size Forecast (2019-2024)
10.2 Global Customer Support Software Forecast by Regions
10.2.1 Global Customer Support Software Forecast by Regions (2019-2024)
10.2.2 Americas Market Forecast
10.2.3 APAC Market Forecast
10.2.4 Europe Market Forecast
10.2.5 Middle East and Africa Market Forecast
10.3 Americas Forecast by Countries
10.3.1 United States Market Forecast
10.3.2 Canada Market Forecast
10.3.3 Mexico Market Forecast
10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
10.4.1 China Market Forecast
10.4.2 Japan Market Forecast
10.4.3 Korea Market Forecast
10.4.4 Southeast Asia Market Forecast
10.4.5 India Market Forecast
10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
10.5.1 Germany Market Forecast
10.5.2 France Market Forecast
10.5.3 UK Market Forecast
10.5.4 Italy Market Forecast
10.5.5 Russia Market Forecast
10.5.6 Spain Market Forecast
10.6 Middle East and Africa Forecast by Countries
10.6.1 Egypt Market Forecast
10.6.2 South Africa Market Forecast
10.6.3 Israel Market Forecast
10.6.4 Turkey Market Forecast
10.6.5 GCC Countries Market Forecast
10.7 Global Customer Support Software Forecast by Type
10.8 Global Customer Support Software Forecast by Application

11 Key Players Analysis
11.1 Freshworks
11.1.1 Company Details
11.1.2 Customer Support Software Product Offered
11.1.3 Freshworks Customer Support Software Revenue, Gross Margin and Market Share (2017-2019)
11.1.4 Main Business Overview
11.1.5 Freshworks News
11.2 Zendesk
11.2.1 Company Details
11.2.2 Customer Support Software Product Offered
11.2.3 Zendesk Customer Support Software Revenue, Gross Margin and Market Share (2017-2019)
11.2.4 Main Business Overview
11.2.5 Zendesk News
11.3 Salesforce Inc
11.3.1 Company Details
11.3.2 Customer Support Software Product Offered
11.3.3 Salesforce Inc Customer Support Software Revenue, Gross Margin and Market Share (2017-2019)
11.3.4 Main Business Overview
11.3.5 Salesforce Inc News
11.4 TeamSupport
11.4.1 Company Details
11.4.2 Customer Support Software Product Offered
11.4.3 TeamSupport Customer Support Software Revenue, Gross Margin and Market Share (2017-2019)
11.4.4 Main Business Overview
11.4.5 TeamSupport News
11.5 Zoho
11.5.1 Company Details
11.5.2 Customer Support Software Product Offered
11.5.3 Zoho Customer Support Software Revenue, Gross Margin and Market Share (2017-2019)
11.5.4 Main Business Overview
11.5.5 Zoho News
11.6 PhaseWare
11.6.1 Company Details
11.6.2 Customer Support Software Product Offered
11.6.3 PhaseWare Customer Support Software Revenue, Gross Margin and Market Share (2017-2019)
11.6.4 Main Business Overview
11.6.5 PhaseWare News
11.7 Tracker
11.7.1 Company Details
11.7.2 Customer Support Software Product Offered
11.7.3 Tracker Customer Support Software Revenue, Gross Margin and Market Share (2017-2019)
11.7.4 Main Business Overview
11.7.5 Tracker News
11.8 LiveAgent
11.8.1 Company Details
11.8.2 Customer Support Software Product Offered
11.8.3 LiveAgent Customer Support Software Revenue, Gross Margin and Market Share (2017-2019)
11.8.4 Main Business Overview
11.8.5 LiveAgent News
11.9 Samanage
11.9.1 Company Details
11.9.2 Customer Support Software Product Offered
11.9.3 Samanage Customer Support Software Revenue, Gross Margin and Market Share (2017-2019)
11.9.4 Main Business Overview
11.9.5 Samanage News
11.10 FreshService
11.10.1 Company Details
11.10.2 Customer Support Software Product Offered
11.10.3 FreshService Customer Support Software Revenue, Gross Margin and Market Share (2017-2019)
11.10.4 Main Business Overview
11.10.5 FreshService News
11.11 Intercom
11.12 FocalScope
11.13 Kayako

12 Research Findings and Conclusion