Table of Contents

2019-2024 Global Help Desk Software Market Report (Status and Outlook)

1 Scope of the Report
1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered

2 Executive Summary
2.1 World Market Overview
2.1.1 Global Help Desk Software Market Size 2014-2024
2.1.2 Help Desk Software Market Size CAGR by Region
2.2 Help Desk Software Segment by Type
2.2.1 Based on ITIL
2.2.2 Based on External Customer Support Service
2.3 Help Desk Software Market Size by Type
2.3.1 Global Help Desk Software Market Size Market Share by Type (2014-2019)
2.3.2 Global Help Desk Software Market Size Growth Rate by Type (2014-2019)
2.4 Help Desk Software Segment by Application
2.4.1 Government
2.4.2 Finance Industry
2.4.3 Medical Care
2.4.4 Hotels
2.4.5 Other
2.5 Help Desk Software Market Size by Application
2.5.1 Global Help Desk Software Market Size Market Share by Application (2014-2019)
2.5.2 Global Help Desk Software Market Size Growth Rate by Application (2014-2019)

3 Global Help Desk Software by Players
3.1 Global Help Desk Software Market Size Market Share by Players
3.1.1 Global Help Desk Software Market Size by Players (2017-2019)
3.1.2 Global Help Desk Software Market Size Market Share by Players (2017-2019)
3.2 Global Help Desk Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
3.4 New Products and Potential Entrants
3.5 Mergers and Acquisitions, Expansion

4 Help Desk Software by Regions
4.1 Help Desk Software Market Size by Regions
4.2 Americas Help Desk Software Market Size Growth
4.3 APAC Help Desk Software Market Size Growth
4.4 Europe Help Desk Software Market Size Growth
4.5 Middle East and Africa Help Desk Software Market Size Growth

5 Americas
5.1 Americas Help Desk Software Market Size by Countries
5.2 Americas Help Desk Software Market Size by Type
5.3 Americas Help Desk Software Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries

6 APAC
6.1 APAC Help Desk Software Market Size by Countries
6.2 APAC Help Desk Software Market Size by Type
6.3 APAC Help Desk Software Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries

7 Europe
7.1 Europe Help Desk Software by Countries
7.2 Europe Help Desk Software Market Size by Type
7.3 Europe Help Desk Software Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries

8 Middle East and Africa
8.1 Middle East and Africa Help Desk Software by Countries
8.2 Middle East and Africa Help Desk Software Market Size by Type
8.3 Middle East and Africa Help Desk Software Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries

9 Market Drivers, Challenges and Trends
9.1 Market Drivers and Impact
9.1.1 Growing Demand from Key Regions
9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends

10 Global Help Desk Software Market Forecast
10.1 Global Help Desk Software Market Size Forecast (2019-2024)
10.2 Global Help Desk Software Forecast by Regions
10.2.1 Global Help Desk Software Forecast by Regions (2019-2024)
10.2.2 Americas Market Forecast
10.2.3 APAC Market Forecast
10.2.4 Europe Market Forecast
10.2.5 Middle East and Africa Market Forecast
10.3 Americas Forecast by Countries
10.3.1 United States Market Forecast
10.3.2 Canada Market Forecast
10.3.3 Mexico Market Forecast
10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
10.4.1 China Market Forecast
10.4.2 Japan Market Forecast
10.4.3 Korea Market Forecast
10.4.4 Southeast Asia Market Forecast
10.4.5 India Market Forecast
10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
10.5.1 Germany Market Forecast
10.5.2 France Market Forecast
10.5.3 UK Market Forecast
10.5.4 Italy Market Forecast
10.5.5 Russia Market Forecast
10.5.6 Spain Market Forecast
10.6 Middle East and Africa Forecast by Countries
10.6.1 Egypt Market Forecast
10.6.2 South Africa Market Forecast
10.6.3 Israel Market Forecast
10.6.4 Turkey Market Forecast
10.6.5 GCC Countries Market Forecast
10.7 Global Help Desk Software Forecast by Type
10.8 Global Help Desk Software Forecast by Application

11 Key Players Analysis
11.1 SysAid
11.1.1 Company Details
11.1.2 Help Desk Software Product Offered
11.1.3 SysAid Help Desk Software Revenue, Gross Margin and Market Share (2017-2019)
11.1.4 Main Business Overview
11.1.5 SysAid News
11.2 Klemen Stirn
11.2.1 Company Details
11.2.2 Help Desk Software Product Offered
11.2.3 Klemen Stirn Help Desk Software Revenue, Gross Margin and Market Share (2017-2019)
11.2.4 Main Business Overview
11.2.5 Klemen Stirn News
11.3 Zendesk
11.3.1 Company Details
11.3.2 Help Desk Software Product Offered
11.3.3 Zendesk Help Desk Software Revenue, Gross Margin and Market Share (2017-2019)
11.3.4 Main Business Overview
11.3.5 Zendesk News
11.4 Salesforce Inc
11.4.1 Company Details
11.4.2 Help Desk Software Product Offered
11.4.3 Salesforce Inc Help Desk Software Revenue, Gross Margin and Market Share (2017-2019)
11.4.4 Main Business Overview
11.4.5 Salesforce Inc News
11.5 Quality Unit
11.5.1 Company Details
11.5.2 Help Desk Software Product Offered
11.5.3 Quality Unit Help Desk Software Revenue, Gross Margin and Market Share (2017-2019)
11.5.4 Main Business Overview
11.5.5 Quality Unit News
11.6 01 Communique
11.6.1 Company Details
11.6.2 Help Desk Software Product Offered
11.6.3 01 Communique Help Desk Software Revenue, Gross Margin and Market Share (2017-2019)
11.6.4 Main Business Overview
11.6.5 01 Communique News
11.7 Abacus Systems
11.7.1 Company Details
11.7.2 Help Desk Software Product Offered
11.7.3 Abacus Systems Help Desk Software Revenue, Gross Margin and Market Share (2017-2019)
11.7.4 Main Business Overview
11.7.5 Abacus Systems News
11.8 ActiveCampaign
11.8.1 Company Details
11.8.2 Help Desk Software Product Offered
11.8.3 ActiveCampaign Help Desk Software Revenue, Gross Margin and Market Share (2017-2019)
11.8.4 Main Business Overview
11.8.5 ActiveCampaign News
11.9 Advanced Software Products Group
11.9.1 Company Details
11.9.2 Help Desk Software Product Offered
11.9.3 Advanced Software Products Group Help Desk Software Revenue, Gross Margin and Market Share (2017-2019)
11.9.4 Main Business Overview
11.9.5 Advanced Software Products Group News
11.10 Aeroprise
11.10.1 Company Details
11.10.2 Help Desk Software Product Offered
11.10.3 Aeroprise Help Desk Software Revenue, Gross Margin and Market Share (2017-2019)
11.10.4 Main Business Overview
11.10.5 Aeroprise News
11.11 Spiceworks
11.12 ZOHO Corporation

12 Research Findings and Conclusion