CHAPTER1 INTRODUCTION

1.1. Report description
1.2. Key benefits
1.3. Key market segments
1.4. Research methodology

1.4.1. Secondary research
1.4.2. Primary research
1.4.3. Analyst tools and models

CHAPTER 2 EXECUTIVE SUMMARY

2.1. CXO PERSPECTIVE

CHAPTER 3 MARKET OVERVIEW

3.1. Market definition and scope
3.2. Key findings

3.2.1. Top factors impacting the market

3.2.1.1. Scalability
3.2.1.2. Governance and reporting
3.2.1.3. High initial investment

3.2.2. Top investment pockets
3.2.3. Top winning strategies

3.3. Porters five force analysis

3.3.1. Moderate bargaining power of Suppliers
3.3.2. High bargaining power of Buyers
3.3.3. Low threat of substitute
3.3.4. Moderate threat of new entrants
3.3.5. High competitive rivalry

3.4. Market Player Positioning
3.5. Market Dynamics

3.5.1. Drivers

3.5.1.1. Enhanced productivity & reduced cycle time
3.5.1.2. Advanced process analytics
3.5.1.3. Improved quality, accuracy and compliance
3.5.1.4. Efficiency and cost reduction

3.5.2. Restraints

3.5.2.1. High monetary expenses for the initial implementation

3.5.3. Opportunities

3.5.3.1. Growth in e-commerce industry

CHAPTER 4 SERVICE DELIVERY AUTOMATION MARKET, BY COMPONENT

4.1. Overview
4.2. Software

4.2.1. Key market trends
4.2.2. Key growth factors and opportunities
4.2.3. Market size and forecast

4.3. Services

4.3.1. Key market trends
4.3.2. Key growth factors and opportunities
4.3.3. Market size and forecast

CHAPTER 5 SERVICE DELIVERY AUTOMATION MARKET, BY TYPE

5.1. Overview
5.2. IT Process Automation

5.2.1. Key market trends
5.2.2. Key growth factors and opportunities
5.2.3. Market size and forecast

5.3. Business Process Automation

5.3.1. Key market trends
5.3.2. Key growth factors and opportunities
5.3.3. Market size and forecast

CHAPTER 6 SERVICE DELIVERY AUTOMATION MARKET, BY USER TYPE

6.1. Overview

6.1.1. Market size and forecast

6.2. Large Enterprise

6.2.1. Key Market Trends
6.2.2. Key growth drivers and opportunities
6.2.3. Market size and forecast

6.3. Small & Medium Enterprises (SMEs)

6.3.1. Key Market Trends
6.3.2. Key growth drivers and opportunities
6.3.3. Market size and forecast

CHAPTER 7 SERVICE DELIVERY AUTOMATION MARKET, BY INDUSTRY VERTICAL

7.1. Overview

7.1.1. Market size and forecast

7.2. BFSI

7.2.1. Key market trends
7.2.2. Key growth drivers and opportunities
7.2.3. Market size and forecast

7.3. Healthcare

7.3.1. Key market trends
7.3.2. Key growth drivers and opportunities
7.3.3. Market size and forecast

7.4. Travel, Hospitality & Leisure

7.4.1. Key market trends
7.4.2. Key growth drivers and opportunities
7.4.3. Market size and forecast

7.5. IT & Telecom

7.5.1. Key market trends
7.5.2. Key growth drivers and opportunities
7.5.3. Market size and forecast

7.6. Manufacturing

7.6.1. Key market trends
7.6.2. Key growth drivers and opportunities
7.6.3. Market size and forecast

7.7. Transport & logistics

7.7.1. Key market trends
7.7.2. Key growth drivers and opportunities
7.7.3. Market size and forecast

7.8. Retail

7.8.1. Key market trends
7.8.2. Key growth drivers and opportunities
7.8.3. Market size and forecast

7.1. Others

7.1.1. Key market trends
7.1.2. Key growth drivers and opportunities
7.1.3. Market size and forecast

CHAPTER 8 SERVICE DELIVERY AUTOAMTION MARKET, BY GEOGRAPHY

8.1. OVERVIEW
8.2. North America

8.2.1. Key market trends
8.2.2. Key growth factors and opportunities
8.2.3. Market size and forecast

8.2.3.1. U.S.
8.2.3.2. Canada
8.2.3.3.Mexico

8.3. Europe

8.3.1. Key market trends
8.3.2. Key growth factors and opportunities
8.3.3. Market size and forecast

8.3.3.1. U.K.
8.3.3.2. France
8.3.3.3. Germany
8.3.3.4. Rest of Europe

8.4. Asia-Pacific

8.4.1. Key market trends
8.4.2. Key growth factors and opportunities
8.4.3. Market size and forecast

8.4.3.1. China
8.4.3.2. Japan
8.4.3.3. South Korea
8.4.3.4. India
8.4.3.5. Rest of Europe

8.5. LAMEA

8.5.1. Key market trends
8.5.2. Market size and forecast

8.5.2.1. Latin America
8.5.2.2. Middle East
8.5.3.3. Africa

CHAPTER 9 COMPANY PROFILES

9.1. IBM Corp.

9.1.1. Company overview
9.1.2. Company snapshot
9.1.3. Business performance
9.1.4. Key operating segments
9.1.5. Key strategies and developments

9.2. Uipath SRL

9.2.1. Company overview
9.2.2. Company snapshot
9.2.3. Business performance
9.2.4. Key operating segments
9.2.5. Key strategies and developments

9.3. Ipsoft

9.3.1. Company overview
9.3.2. Company snapshot
9.3.3. Business performance
9.3.4. Key operating segments
9.3.5. Key strategies and developments

9.4. Blue Prism

9.4.1. Company overview
9.4.2. Company snapshot
9.4.3. Business performance
9.4.4. Key operating segments
9.4.5. Key strategies and developments

9.5. XEROX CORPORATION

9.5.1. Company overview
9.5.2. Company snapshot
9.5.3. Business performance
9.5.4. Key operating segments
9.5.5. Key strategies and developments

9.6. NICE SYSTEMS LTD.

9.6.1. Company overview
9.6.2. Company snapshot
9.6.3. Business performance
9.6.4. Key operating segments
9.6.5. Key strategies and developments

9.7. AUTOMATION ANYWHERE INC.

9.7.1. Company overview
9.7.2. Company snapshot
9.7.3. Business performance
9.7.4. Key operating segments
9.7.5. Key strategies and developments

9.8. ARAGO US, INC

9.8.1. Company overview
9.8.2. Company snapshot
9.8.3. Business performance
9.8.4. Key operating segments
9.8.5. Key strategies and developments

9.9. AUTOMATION ANYWHERE INC.

9.9.1. Company overview
9.9.2. Company snapshot
9.9.3. Business performance
9.9.4. Key operating segments
9.9.5. Key strategies and developments

9.10. ARAGO US, INC

9.10.1. Company overview
9.10.2. Company snapshot
9.10.3. Business performance
9.10.4. Key operating segments
9.10.5. Key strategies and developments