Table of Contents

1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Stakeholders
2. Research & Forecasting
2.1. Research Methodology
2.1.1. Research Instruments
2.1.1.1. Secondary Instrument
2.1.1.2. Primary Instrument
2.1.2. Research Approaches
2.1.2.1. Bottom-up Approach
2.1.2.2. Top-down Approach
2.1.3. Research Reliability & Validity
2.1.4. Research Assumptions
2.1.5. Vendor Inclusion Criteria
2.2. Forecasting Methodology
2.2.1. Methodology for Market Estimation & Forecasting
2.2.2. Significance and Importance of the Market Estimation & Forecasting
3. Executive Summary
4. Premium Insight
4.1. Market Connectivity
4.2. Market Data Feed
4.3. Market Vendor Ranking Analysis
4.4. Market Dynamics
4.4.1. Drivers
4.4.1.1. Enablement of uninterrupted information and product flow
4.4.1.2. Scalability for high-performance architecture
4.4.1.3. High-cost warranty processes drive the adoption
4.4.1.4. Customer-centric warranty coverage and enhanced customer experience for dealers
4.4.2. Restraints
4.4.2.1. High training cost
4.4.2.2. Automotive analytics and early warning system
4.4.2.3. Warranty management processes are largely ad-hoc and lack best practice
4.4.3. Opportunities
4.4.3.1. A holistic approach to tackle warranty
4.4.3.2. Configured as business needs dictate
4.4.3.3. Integrated warranty management solution
4.4.4. Challenges
4.4.4.1. Big data issues and connectivity challenge
4.4.4.2. Collaborative technology
4.5. Porter's Five Forces Analysis
4.5.1. Threat of New Entrants
4.5.2. Threat of Substitutes
4.5.3. Bargaining Power of Customers
4.5.4. Bargaining Power of Suppliers
4.5.5. Industry Rivalry
5. Global Warranty Management Market, by Service
5.1. Introduction
5.2. Consulting Services
5.3. Managed Services
5.4. Professional Services
5.5. Support & Maintenance
5.6. Training & Education
6. Global Warranty Management Market, by Software
6.1. Introduction
6.2. Administration Management
6.3. Claim Management
6.4. Service Contract
6.5. Warranty Intelligence
7. Global Warranty Management Market, by Industry
7.1. Introduction
7.2. Aerospace & Defense
7.3. Automotive & Transportation
7.4. Banking, Financial Services & Insurance
7.5. Building, Construction & Real Estate
7.6. Consumer Goods & Retail
7.7. Education
7.8. Energy & Utilities
7.9. Government & Public Sector
7.10. Healthcare & Life Sciences
7.11. Information Technology
7.12. Manufacturing
7.13. Media & Entertainment
7.14. Telecommunication
7.15. Travel & Hospitality
8. Global Warranty Management Market, by Deployment
8.1. Introduction
8.2. On-Cloud
8.3. On-Premises
9. Global Warranty Management Market, by Geography
9.1. Introduction
9.2. Americas Warranty Management Market
9.2.1. Americas Warranty Management Market, by Country
9.2.1.1. United States
9.2.1.2. Brazil
9.2.1.3. Canada
9.2.1.4. Mexico
9.2.1.5. Argentina
9.2.2. Americas Warranty Management Market, by Service
9.2.3. Americas Warranty Management Market, by Software
9.2.4. Americas Warranty Management Market, by Industry
9.2.5. Americas Warranty Management Market, by Deployment
9.3. Europe, Middle East & Africa Warranty Management Market
9.3.1. Europe, Middle East & Africa Warranty Management Market, by Country
9.3.1.1. United Kingdom
9.3.1.2. Germany
9.3.1.3. France
9.3.1.4. Saudi Arabia
9.3.1.5. United Arab Emirates
9.3.1.6. Italy
9.3.1.7. Russia
9.3.2. Europe, Middle East & Africa Warranty Management Market, by Service
9.3.3. Europe, Middle East & Africa Warranty Management Market, by Software
9.3.4. Europe, Middle East & Africa Warranty Management Market, by Industry
9.3.5. Europe, Middle East & Africa Warranty Management Market, by Deployment
9.4. Asia-Pacific Warranty Management Market
9.4.1. Asia-Pacific Warranty Management Market, by Country
9.4.1.1. China
9.4.1.2. Japan
9.4.1.3. India
9.4.1.4. Australia
9.4.2. Asia-Pacific Warranty Management Market, by Service
9.4.3. Asia-Pacific Warranty Management Market, by Software
9.4.4. Asia-Pacific Warranty Management Market, by Industry
9.4.5. Asia-Pacific Warranty Management Market, by Deployment
10. 360iResearch Competitive Strategic Window
10.1. Introduction
10.1.1. Leverage Zone
10.1.2. Vantage Zone
10.1.3. Speculative Zone
10.1.4. Bottleneck Zone
11. 360iResearch FPNV Positioning Matrix
11.1. Introduction
11.2. 360iResearch Scores
11.2.1. Forefront
11.2.2. Pathfinders
11.2.3. Niche
11.2.4. Vital
11.3. Business Strategy
11.4. Product Satisfaction
12. Competitive News Feed Analysis
13. Company Usability Profiles
13.1. Astea International
13.2. Industrial and Financial Systems (IFS) AB
13.3. Infosys
13.4. International Business Machines?Corporation
13.5. Oracle Corporation
13.6. PTC
13.7. Pegasystems
13.8. SAP SE
13.9. Tavant Technologies
13.10. Tech Mahindra Limited
13.11. Wipro Limited
14. Appendix
14.1. Top Reports
14.2. Author Details

LIST OF TABLES (53 TABLES)

TABLE 1. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)
TABLE 2. GLOBAL WARRANTY MANAGEMENT MARKET RANKING, BY VENDORS, 2017
TABLE 3. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY SERVICE, 2016 - 2024 (USD MILLION)
TABLE 4. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY CONSULTING SERVICES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 5. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY MANAGED SERVICES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 6. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 7. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY SUPPORT & MAINTENANCE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 8. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY TRAINING & EDUCATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 9. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY SOFTWARE, 2016 - 2024 (USD MILLION)
TABLE 10. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY ADMINISTRATION MANAGEMENT, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 11. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY CLAIM MANAGEMENT, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 12. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY SERVICE CONTRACT, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 13. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY WARRANTY INTELLIGENCE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 14. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)
TABLE 15. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 16. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 17. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 18. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 19. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 20. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY EDUCATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 21. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 22. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 23. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 24. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 25. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY MANUFACTURING, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 26. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 27. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 28. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 29. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD MILLION)
TABLE 30. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY ON-CLOUD, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 31. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY ON-PREMISES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 32. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 33. AMERICAS WARRANTY MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)
TABLE 34. AMERICAS WARRANTY MANAGEMENT MARKET SIZE, BY SERVICE, 2016 - 2024 (USD MILLION)
TABLE 35. AMERICAS WARRANTY MANAGEMENT MARKET SIZE, BY SOFTWARE, 2016 - 2024 (USD MILLION)
TABLE 36. AMERICAS WARRANTY MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)
TABLE 37. AMERICAS WARRANTY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD MILLION)
TABLE 38. EUROPE, MIDDLE EAST & AFRICA WARRANTY MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)
TABLE 39. EUROPE, MIDDLE EAST & AFRICA WARRANTY MANAGEMENT MARKET SIZE, BY SERVICE, 2016 - 2024 (USD MILLION)
TABLE 40. EUROPE, MIDDLE EAST & AFRICA WARRANTY MANAGEMENT MARKET SIZE, BY SOFTWARE, 2016 - 2024 (USD MILLION)
TABLE 41. EUROPE, MIDDLE EAST & AFRICA WARRANTY MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)
TABLE 42. EUROPE, MIDDLE EAST & AFRICA WARRANTY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD MILLION)
TABLE 43. ASIA-PACIFIC WARRANTY MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)
TABLE 44. ASIA-PACIFIC WARRANTY MANAGEMENT MARKET SIZE, BY SERVICE, 2016 - 2024 (USD MILLION)
TABLE 45. ASIA-PACIFIC WARRANTY MANAGEMENT MARKET SIZE, BY SOFTWARE, 2016 - 2024 (USD MILLION)
TABLE 46. ASIA-PACIFIC WARRANTY MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)
TABLE 47. ASIA-PACIFIC WARRANTY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD MILLION)
TABLE 48. 360IRESEARCH SCORES FOR FOREFRONT IN WARRANTY MANAGEMENT MARKET
TABLE 49. 360IRESEARCH SCORES FOR PATHFINDERS IN WARRANTY MANAGEMENT MARKET
TABLE 50. 360IRESEARCH SCORES FOR NICHE IN WARRANTY MANAGEMENT MARKET
TABLE 51. 360IRESEARCH SCORES FOR VITAL IN WARRANTY MANAGEMENT MARKET
TABLE 52. 360IRESEARCH FPNV POSITIONING MATRIX BUSINESS STRATEGY FOR WARRANTY MANAGEMENT MARKET
TABLE 53. 360IRESEARCH FPNV POSITIONING MATRIX PRODUCT SATISFACTION FOR WARRANTY MANAGEMENT MARKET

LIST OF FIGURES (47 TABLES)

FIGURE 1. GLOBAL WARRANTY MANAGEMENT MARKET: YEARS CONSIDERED FOR THE STUDY
FIGURE 2. GLOBAL WARRANTY MANAGEMENT MARKET: KEY RESEARCH METHODOLOGY
FIGURE 3. GLOBAL WARRANTY MANAGEMENT MARKET: KEY RESEARCH INSTRUMENTS
FIGURE 4. GLOBAL WARRANTY MANAGEMENT MARKET: KEY SECONDARY INSTRUMENT SOURCES
FIGURE 5. GLOBAL WARRANTY MANAGEMENT MARKET: KEY POTENTIAL RESPONDENTS
FIGURE 6. GLOBAL WARRANTY MANAGEMENT MARKET: KEY BREAKDOWN OF PRIMARY INSTRUMENT
FIGURE 7. GLOBAL WARRANTY MANAGEMENT MARKET: KEY RESEARCH APPROACHES
FIGURE 8. GLOBAL WARRANTY MANAGEMENT MARKET: KEY DATA TRIANGULATION
FIGURE 9. GLOBAL WARRANTY MANAGEMENT MARKET: KEY RESEARCH ASSUMPTIONS
FIGURE 10. WARRANTY MANAGEMENT MARKET: KEY MARKET CONNECTIVITY
FIGURE 11. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)
FIGURE 12. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY SERVICE, 2017 VS 2024 (USD MILLION)
FIGURE 13. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY CONSULTING SERVICES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 14. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY MANAGED SERVICES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 15. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 16. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY SUPPORT & MAINTENANCE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 17. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY TRAINING & EDUCATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 18. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY SOFTWARE, 2017 VS 2024 (USD MILLION)
FIGURE 19. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY ADMINISTRATION MANAGEMENT, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 20. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY CLAIM MANAGEMENT, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 21. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY SERVICE CONTRACT, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 22. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY WARRANTY INTELLIGENCE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 23. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY INDUSTRY, 2017 VS 2024 (USD MILLION)
FIGURE 24. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 25. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 26. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 27. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 28. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 29. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY EDUCATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 30. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 31. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 32. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 33. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 34. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY MANUFACTURING, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 35. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 36. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 37. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 38. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2017 VS 2024 (USD MILLION)
FIGURE 39. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY ON-CLOUD, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 40. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY ON-PREMISES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 41. GLOBAL WARRANTY MANAGEMENT MARKET SIZE, BY GEOGRAPHY, 2017 (USD MILLION)
FIGURE 42. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL WARRANTY MANAGEMENT MARKET, BY SERVICE, 2024
FIGURE 43. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL WARRANTY MANAGEMENT MARKET, BY SOFTWARE, 2024
FIGURE 44. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL WARRANTY MANAGEMENT MARKET, BY INDUSTRY, 2024
FIGURE 45. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL WARRANTY MANAGEMENT MARKET, BY DEPLOYMENT, 2024
FIGURE 46. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL WARRANTY MANAGEMENT MARKET, BY GEOGRAPHY, 2024
FIGURE 47. 360IRESEARCH FPNV POSITIONING MATRIX FOR WARRANTY MANAGEMENT MARKET