Table of Contents

1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Stakeholders
2. Research & Forecasting
2.1. Research Methodology
2.1.1. Research Instruments
2.1.1.1. Secondary Instrument
2.1.1.2. Primary Instrument
2.1.2. Research Approaches
2.1.2.1. Bottom-up Approach
2.1.2.2. Top-down Approach
2.1.3. Research Reliability & Validity
2.1.4. Research Assumptions
2.1.5. Vendor Inclusion Criteria
2.2. Forecasting Methodology
2.2.1. Methodology for Market Estimation & Forecasting
2.2.2. Significance and Importance of the Market Estimation & Forecasting
3. Executive Summary
4. Premium Insight
4.1. Market Connectivity
4.2. Market Data Feed
4.3. Market Vendor Ranking Analysis
4.4. Market Dynamics
4.4.1. Drivers
4.4.1.1. Need an adequate integration of IT system to integrate all the units for effective customer communication
4.4.1.2. Rising emphasis on context-rich information and multi-channel output
4.4.1.3. Need of highly personalized customer services program
4.4.2. Restraints
4.4.2.1. Security Concerns and changing regulations
4.4.3. Opportunities
4.4.3.1. Cloud based CCM
4.4.4. Challenges
4.4.4.1. Complicated software infrastructure skills and resource deployment
4.5. Porter's Five Forces Analysis
4.5.1. Threat of New Entrants
4.5.2. Threat of Substitutes
4.5.3. Bargaining Power of Customers
4.5.4. Bargaining Power of Suppliers
4.5.5. Industry Rivalry
5. Global Customer Communication Management Market, by Industry
5.1. Introduction
5.2. Aerospace & Defense
5.3. Automotive & Transportation
5.4. Banking, Financial Services & Insurance
5.5. Building, Construction & Real Estate
5.6. Consumer Goods & Retail
5.7. Education
5.8. Energy & Utilities
5.9. Government & Public Sector
5.10. Healthcare & Life Sciences
5.11. Information Technology
5.12. Manufacturing
5.13. Media & Entertainment
5.14. Telecommunication
5.15. Travel & Hospitality
6. Global Customer Communication Management Market, by Geography
6.1. Introduction
6.2. Americas Customer Communication Management Market
6.2.1. Americas Customer Communication Management Market, by Country
6.2.1.1. United States
6.2.1.2. Brazil
6.2.1.3. Canada
6.2.1.4. Mexico
6.2.1.5. Argentina
6.2.2. Americas Customer Communication Management Market, by Industry
6.3. Europe, Middle East & Africa Customer Communication Management Market
6.3.1. Europe, Middle East & Africa Customer Communication Management Market, by Country
6.3.1.1. United Kingdom
6.3.1.2. Germany
6.3.1.3. France
6.3.1.4. Saudi Arabia
6.3.1.5. United Arab Emirates
6.3.1.6. Italy
6.3.1.7. Russia
6.3.2. Europe, Middle East & Africa Customer Communication Management Market, by Industry
6.4. Asia-Pacific Customer Communication Management Market
6.4.1. Asia-Pacific Customer Communication Management Market, by Country
6.4.1.1. China
6.4.1.2. Japan
6.4.1.3. India
6.4.1.4. Australia
6.4.2. Asia-Pacific Customer Communication Management Market, by Industry
7. 360iResearch Competitive Strategic Window
7.1. Introduction
7.1.1. Leverage Zone
7.1.2. Vantage Zone
7.1.3. Speculative Zone
7.1.4. Bottleneck Zone
8. 360iResearch FPNV Positioning Matrix
8.1. Introduction
8.2. 360iResearch Scores
8.2.1. Forefront
8.2.2. Pathfinders
8.2.3. Niche
8.2.4. Vital
8.3. Business Strategy
8.4. Product Satisfaction
9. Competitive News Feed Analysis
10. Company Usability Profiles
10.1. Adobe Systems, Inc.
10.2. Cincom Systems, Inc.
10.3. Dell EMC
10.4. Doxee S.p.A.
10.5. Ecrion Software
10.6. GMC Software AG
10.7. Hewlett Packard Enterprise
10.8. Kofax Inc.
10.9. Newgen Software Technologies Limited.
10.10. OpenText Corporation
10.11. Oracle Corporation
10.12. Pitney Bowes, Inc.
10.13. Striata, Inc.
10.14. Xerox Corporation
10.15. ZOHO Corporation
11. Appendix
11.1. Top Reports
11.2. Author Details

LIST OF TABLES (30 TABLES)

TABLE 1. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)
TABLE 2. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET RANKING, BY VENDORS, 2017
TABLE 3. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)
TABLE 4. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 5. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 6. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 7. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 8. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 9. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY EDUCATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 10. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 11. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 12. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 13. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 14. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY MANUFACTURING, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 15. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 16. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 17. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 18. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 19. AMERICAS CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)
TABLE 20. AMERICAS CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)
TABLE 21. EUROPE, MIDDLE EAST & AFRICA CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)
TABLE 22. EUROPE, MIDDLE EAST & AFRICA CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)
TABLE 23. ASIA-PACIFIC CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)
TABLE 24. ASIA-PACIFIC CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)
TABLE 25. 360IRESEARCH SCORES FOR FOREFRONT IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 26. 360IRESEARCH SCORES FOR PATHFINDERS IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 27. 360IRESEARCH SCORES FOR NICHE IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 28. 360IRESEARCH SCORES FOR VITAL IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 29. 360IRESEARCH FPNV POSITIONING MATRIX BUSINESS STRATEGY FOR CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 30. 360IRESEARCH FPNV POSITIONING MATRIX PRODUCT SATISFACTION FOR CUSTOMER COMMUNICATION MANAGEMENT MARKET

LIST OF FIGURES (30 TABLES)

FIGURE 1. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: YEARS CONSIDERED FOR THE STUDY
FIGURE 2. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY RESEARCH METHODOLOGY
FIGURE 3. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY RESEARCH INSTRUMENTS
FIGURE 4. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY SECONDARY INSTRUMENT SOURCES
FIGURE 5. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY POTENTIAL RESPONDENTS
FIGURE 6. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY BREAKDOWN OF PRIMARY INSTRUMENT
FIGURE 7. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY RESEARCH APPROACHES
FIGURE 8. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY DATA TRIANGULATION
FIGURE 9. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY RESEARCH ASSUMPTIONS
FIGURE 10. CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY MARKET CONNECTIVITY
FIGURE 11. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)
FIGURE 12. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY INDUSTRY, 2017 VS 2024 (USD MILLION)
FIGURE 13. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 14. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 15. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 16. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 17. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 18. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY EDUCATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 19. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 20. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 21. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 22. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 23. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY MANUFACTURING, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 24. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 25. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 26. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 27. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY GEOGRAPHY, 2017 (USD MILLION)
FIGURE 28. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET, BY INDUSTRY, 2024
FIGURE 29. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET, BY GEOGRAPHY, 2024
FIGURE 30. 360IRESEARCH FPNV POSITIONING MATRIX FOR CUSTOMER COMMUNICATION MANAGEMENT MARKET