Table of Contents

1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Stakeholders
2. Research & Forecasting
2.1. Research Methodology
2.1.1. Research Instruments
2.1.1.1. Secondary Instrument
2.1.1.2. Primary Instrument
2.1.2. Research Approaches
2.1.2.1. Bottom-up Approach
2.1.2.2. Top-down Approach
2.1.3. Research Reliability & Validity
2.1.4. Research Assumptions
2.1.5. Vendor Inclusion Criteria
2.2. Forecasting Methodology
2.2.1. Methodology for Market Estimation & Forecasting
2.2.2. Significance and Importance of the Market Estimation & Forecasting
3. Executive Summary
4. Premium Insight
4.1. Market Connectivity
4.2. Market Data Feed
4.3. Market Vendor Ranking Analysis
4.4. Market Dynamics
4.4.1. Drivers
4.4.1.1. Need to track phone calls as conversations to get actionable to boost campaigns
4.4.1.2. Need to make marketing touch points more effective and drive better leads
4.4.1.3. Sales optimisation and improved advertisement
4.4.1.4. Collected can be used to formulate future digital and offline marketing campaigns
4.4.2. Restraints
4.4.2.1. Lack resources and funding restraining SMBs
4.4.3. Opportunities
4.4.3.1. Integration with digital marketing and digital analytics and digital advertising
4.4.3.2. Amalgamation with CRM products
4.4.3.3. Integration with advanced call routing and IVR systems
4.4.4. Challenges
4.4.4.1. Complex ROI calculation
4.5. Porter's Five Forces Analysis
4.5.1. Threat of New Entrants
4.5.2. Threat of Substitutes
4.5.3. Bargaining Power of Customers
4.5.4. Bargaining Power of Suppliers
4.5.5. Industry Rivalry
5. Global Inbound Call Tracking Software Market, by Industry
5.1. Introduction
5.2. Aerospace & Defense
5.3. Automotive & Transportation
5.4. Banking, Financial Services & Insurance
5.5. Building, Construction & Real Estate
5.6. Consumer Goods & Retail
5.7. Education
5.8. Energy & Utilities
5.9. Government & Public Sector
5.10. Healthcare & Life Sciences
5.11. Information Technology
5.12. Manufacturing
5.13. Media & Entertainment
5.14. Telecommunication
5.15. Travel & Hospitality
6. Global Inbound Call Tracking Software Market, by Deployment
6.1. Introduction
6.2. On-Cloud
6.3. On-Premises
7. Global Inbound Call Tracking Software Market, by Geography
7.1. Introduction
7.2. Americas Inbound Call Tracking Software Market
7.2.1. Americas Inbound Call Tracking Software Market, by Country
7.2.1.1. United States
7.2.1.2. Brazil
7.2.1.3. Canada
7.2.1.4. Mexico
7.2.1.5. Argentina
7.2.2. Americas Inbound Call Tracking Software Market, by Industry
7.2.3. Americas Inbound Call Tracking Software Market, by Deployment
7.3. Europe, Middle East & Africa Inbound Call Tracking Software Market
7.3.1. Europe, Middle East & Africa Inbound Call Tracking Software Market, by Country
7.3.1.1. United Kingdom
7.3.1.2. Germany
7.3.1.3. France
7.3.1.4. Saudi Arabia
7.3.1.5. United Arab Emirates
7.3.1.6. Italy
7.3.1.7. Russia
7.3.2. Europe, Middle East & Africa Inbound Call Tracking Software Market, by Industry
7.3.3. Europe, Middle East & Africa Inbound Call Tracking Software Market, by Deployment
7.4. Asia-Pacific Inbound Call Tracking Software Market
7.4.1. Asia-Pacific Inbound Call Tracking Software Market, by Country
7.4.1.1. China
7.4.1.2. Japan
7.4.1.3. India
7.4.1.4. Australia
7.4.2. Asia-Pacific Inbound Call Tracking Software Market, by Industry
7.4.3. Asia-Pacific Inbound Call Tracking Software Market, by Deployment
8. 360iResearch Competitive Strategic Window
8.1. Introduction
8.1.1. Leverage Zone
8.1.2. Vantage Zone
8.1.3. Speculative Zone
8.1.4. Bottleneck Zone
9. 360iResearch FPNV Positioning Matrix
9.1. Introduction
9.2. 360iResearch Scores
9.2.1. Forefront
9.2.2. Pathfinders
9.2.3. Niche
9.2.4. Vital
9.3. Business Strategy
9.4. Product Satisfaction
10. Competitive News Feed Analysis
11. Company Usability Profiles
11.1. CallFire, Inc.
11.2. CallRail, Inc.
11.3. CallTrackingMetrics, LLC
11.4. Calltracks
11.5. Convirza
11.6. DialogTech, Inc
11.7. ExecVision
11.8. Invoca, Inc.
11.9. JumpDEMAND, Inc.
11.10. Marchex, Inc.
11.11. NinjaCat, Inc.
11.12. ResponseTap Limited
11.13. Retreaver
11.14. RingDNA, Inc.
11.15. callbox.com
12. Appendix
12.1. Top Reports
12.2. Author Details

LIST OF TABLES (36 TABLES)

TABLE 1. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, 2016 - 2024 (USD MILLION)
TABLE 2. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET RANKING, BY VENDORS, 2017
TABLE 3. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)
TABLE 4. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY AEROSPACE & DEFENSE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 5. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 6. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 7. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 8. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 9. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY EDUCATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 10. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY ENERGY & UTILITIES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 11. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 12. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 13. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 14. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY MANUFACTURING, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 15. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 16. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY TELECOMMUNICATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 17. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 18. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD MILLION)
TABLE 19. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY ON-CLOUD, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 20. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY ON-PREMISES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 21. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 22. AMERICAS INBOUND CALL TRACKING SOFTWARE MARKET SIZE, 2016 - 2024 (USD MILLION)
TABLE 23. AMERICAS INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)
TABLE 24. AMERICAS INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD MILLION)
TABLE 25. EUROPE, MIDDLE EAST & AFRICA INBOUND CALL TRACKING SOFTWARE MARKET SIZE, 2016 - 2024 (USD MILLION)
TABLE 26. EUROPE, MIDDLE EAST & AFRICA INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)
TABLE 27. EUROPE, MIDDLE EAST & AFRICA INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD MILLION)
TABLE 28. ASIA-PACIFIC INBOUND CALL TRACKING SOFTWARE MARKET SIZE, 2016 - 2024 (USD MILLION)
TABLE 29. ASIA-PACIFIC INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)
TABLE 30. ASIA-PACIFIC INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD MILLION)
TABLE 31. 360IRESEARCH SCORES FOR FOREFRONT IN INBOUND CALL TRACKING SOFTWARE MARKET
TABLE 32. 360IRESEARCH SCORES FOR PATHFINDERS IN INBOUND CALL TRACKING SOFTWARE MARKET
TABLE 33. 360IRESEARCH SCORES FOR NICHE IN INBOUND CALL TRACKING SOFTWARE MARKET
TABLE 34. 360IRESEARCH SCORES FOR VITAL IN INBOUND CALL TRACKING SOFTWARE MARKET
TABLE 35. 360IRESEARCH FPNV POSITIONING MATRIX BUSINESS STRATEGY FOR INBOUND CALL TRACKING SOFTWARE MARKET
TABLE 36. 360IRESEARCH FPNV POSITIONING MATRIX PRODUCT SATISFACTION FOR INBOUND CALL TRACKING SOFTWARE MARKET

LIST OF FIGURES (34 TABLES)

FIGURE 1. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET: YEARS CONSIDERED FOR THE STUDY
FIGURE 2. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET: KEY RESEARCH METHODOLOGY
FIGURE 3. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET: KEY RESEARCH INSTRUMENTS
FIGURE 4. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET: KEY SECONDARY INSTRUMENT SOURCES
FIGURE 5. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET: KEY POTENTIAL RESPONDENTS
FIGURE 6. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET: KEY BREAKDOWN OF PRIMARY INSTRUMENT
FIGURE 7. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET: KEY RESEARCH APPROACHES
FIGURE 8. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET: KEY DATA TRIANGULATION
FIGURE 9. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET: KEY RESEARCH ASSUMPTIONS
FIGURE 10. INBOUND CALL TRACKING SOFTWARE MARKET: KEY MARKET CONNECTIVITY
FIGURE 11. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, 2016 - 2024 (USD MILLION)
FIGURE 12. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY INDUSTRY, 2017 VS 2024 (USD MILLION)
FIGURE 13. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY AEROSPACE & DEFENSE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 14. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 15. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 16. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 17. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 18. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY EDUCATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 19. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY ENERGY & UTILITIES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 20. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 21. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 22. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 23. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY MANUFACTURING, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 24. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 25. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY TELECOMMUNICATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 26. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 27. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2017 VS 2024 (USD MILLION)
FIGURE 28. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY ON-CLOUD, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 29. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY ON-PREMISES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 30. GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET SIZE, BY GEOGRAPHY, 2017 (USD MILLION)
FIGURE 31. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET, BY INDUSTRY, 2024
FIGURE 32. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET, BY DEPLOYMENT, 2024
FIGURE 33. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL INBOUND CALL TRACKING SOFTWARE MARKET, BY GEOGRAPHY, 2024
FIGURE 34. 360IRESEARCH FPNV POSITIONING MATRIX FOR INBOUND CALL TRACKING SOFTWARE MARKET