TABLE OF CONTENTS

Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Key Trends
1.3. Global & Segmental Market Estimates & Forecasts, 2015-2025 (USD Billion)
1.3.1. Backoffice Workforce Management Market, by Solution, 2015-2025 (USD Billion)
1.3.2. Backoffice Workforce Management Market, by Deployment, 2015-2025 (USD Billion)
1.3.3. Backoffice Workforce Management Market, by End-User, 2015-2025 (USD Billion)
1.3.4. Backoffice Workforce Management Market, by Region, 2015-2025 (USD Billion)
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Backoffice Workforce Management Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Industry Evolution
2.2.2. Scope of the Study
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Backoffice Workforce Management Market Dynamics
3.1. See Saw Analysis
3.1.1. Market Drivers
3.1.2. Market Challenges
3.1.3. Market Opportunities
Chapter 4. Backoffice Workforce Management Market Industry Analysis
4.1. Porter's 5 Force Model
4.1.1. Bargaining Power of Buyers
4.1.2. Bargaining Power of Suppliers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter's 5 Force Model
4.2. PEST Analysis
4.2.1. Political Scenario
4.2.2. Economic Scenario
4.2.3. Social Scenario
4.2.4. Technological Scenario
4.3. Value Chain Analysis
4.3.1. Supplier
4.3.2. Manufacturers/Service Provider
4.3.3. Distributors
4.3.4. End-Users
4.4. Key Buying Criteria
4.5. Regulatory Framework
4.6. Cost Structure Analysis
4.6.1. Raw Material Cost Analysis
4.6.2. Manufacturing Cost Analysis
4.6.3. Labour Cost Analysis
4.7. Investment Vs Adoption Scenario
4.8. Analyst Recommendation & Conclusion
Chapter 5. Backoffice Workforce Management Market, by Solution
5.1. Market Snapshot
5.2. Market Performance - Potential Model
5.3. Key Market Players
5.4. Backoffice Workforce Management Market, Sub Segment Analysis
5.4.1. Operation Visualizer
5.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.4.2. Performance Management
5.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.4.3. Back-Office Optimization
5.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.4.4. Robotic Process Automation
5.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.4.5. Desktop & Process Analytics
5.4.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.4.6. Others
5.4.6.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.4.6.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 6. Backoffice Workforce Management Market, by Deployment
6.1. Market Snapshot
6.2. Market Performance - Potential Model
6.3. Key Market Players
6.4. Backoffice Workforce Management Market, Sub Segment Analysis
6.4.1. On-Premises
6.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.4.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
6.4.2. On-Cloud
6.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.4.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
6.4.3. Hybrid
6.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.4.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 7. Backoffice Workforce Management Market, by End-User
7.1. Market Snapshot
7.2. Market Performance - Potential Model
7.3. Key Market Players
7.4. Backoffice Workforce Management Market, Sub Segment Analysis
7.4.1. IT & Telecommunication
7.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
7.4.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
7.4.2. BFSI
7.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
7.4.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
7.4.3. Retail & E-commerce
7.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
7.4.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
7.4.4. Transportation
7.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
7.4.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
7.4.5. Government
7.4.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)
7.4.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
7.4.6. Others
7.4.6.1. Market estimates & forecasts, 2015-2025 (USD Billion)
7.4.6.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 8. Backoffice Workforce Management Market, by Regional Analysis
8.1. Backoffice Workforce Management Market, Regional Market Snapshot (2015-2025)
8.2. North America Backoffice Workforce Management Market Snapshot
8.2.1. U.S.
8.2.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.2.1.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.2.1.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.2.1.4. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.2.2. Canada
8.2.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.2.2.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.2.2.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.2.2.4. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3. Europe Backoffice Workforce Management Market Snapshot
8.3.1. U.K.
8.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.1.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.1.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.1.4. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.2. Germany
8.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.2.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.2.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.2.4. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.3. France
8.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.3.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.3.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.3.4. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.4. Rest of Europe
8.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.4.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.4.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.4.4. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4. Asia Backoffice Workforce Management Market Snapshot
8.4.1. China
8.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.4.1.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.1.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.1.4. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.2. India
8.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.4.2.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.2.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.2.4. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.3. Japan
8.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.4.3.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.3.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.3.4. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.4. Rest of Asia Pacific
8.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.4.4.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.4.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.4.4.4. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.5. Latin America Backoffice Workforce Management Market Snapshot
8.5.1. Brazil
8.5.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.5.1.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.5.1.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.5.1.4. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.5.2. Mexico
8.5.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.5.2.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.5.2.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.5.2.4. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.6. Rest of The World
8.6.1. South America
8.6.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.6.1.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.6.1.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.6.1.4. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.6.2. Middle East and Africa
8.6.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.6.2.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.6.2.3. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.6.2.4. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 9. Competitive Intelligence
9.1. Company Market Share (Subject to Data Availability)
9.2. Top Market Strategies
9.3. Company Profiles
9.3.1. Monet Software (US)
9.3.1.1. Overview
9.3.1.2. Financial (Subject to Data Availability)
9.3.1.3. Summary
9.3.1.4. Recent Developments
9.3.2. Verint System Inc. (US)
9.3.3. SWOT Analysis
9.3.4. ActoiveOps Limited (United Kingdom)
9.3.5. Calabrio (US)
9.3.6. Aspect Software
9.3.7. Cicero Inc. (US)
9.3.8. Teleopti (Sweden)
9.3.9. Intradiem (US)
9.3.10. Genesys (US)
Chapter 10. Research Process
10.1. Research Process
10.1.1. Data Mining
10.1.2. Analysis
10.1.3. Market Estimation
10.1.4. Validation
10.1.5. Publishing
10.1.6. Research Assumption