Table of Contents
2019-2024 Global Agent Performance Optimization (APO) Market Report (Status and Outlook)
1 Scope of the Report
1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Agent Performance Optimization (APO) Market Size 2014-2024
2.1.2 Agent Performance Optimization (APO) Market Size CAGR by Region
2.2 Agent Performance Optimization (APO) Segment by Type
2.2.1 Cloud Based
2.2.2 On Premises
2.3 Agent Performance Optimization (APO) Market Size by Type
2.3.1 Global Agent Performance Optimization (APO) Market Size Market Share by Type (2014-2019)
2.3.2 Global Agent Performance Optimization (APO) Market Size Growth Rate by Type (2014-2019)
2.4 Agent Performance Optimization (APO) Segment by Application
2.4.1 Small & Mid-sized Businesses
2.4.2 Large Enterprises
2.5 Agent Performance Optimization (APO) Market Size by Application
2.5.1 Global Agent Performance Optimization (APO) Market Size Market Share by Application (2014-2019)
2.5.2 Global Agent Performance Optimization (APO) Market Size Growth Rate by Application (2014-2019)
3 Global Agent Performance Optimization (APO) by Players
3.1 Global Agent Performance Optimization (APO) Market Size Market Share by Players
3.1.1 Global Agent Performance Optimization (APO) Market Size by Players (2017-2019)
3.1.2 Global Agent Performance Optimization (APO) Market Size Market Share by Players (2017-2019)
3.2 Global Agent Performance Optimization (APO) Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Agent Performance Optimization (APO) by Regions
4.1 Agent Performance Optimization (APO) Market Size by Regions
4.2 Americas Agent Performance Optimization (APO) Market Size Growth
4.3 APAC Agent Performance Optimization (APO) Market Size Growth
4.4 Europe Agent Performance Optimization (APO) Market Size Growth
4.5 Middle East & Africa Agent Performance Optimization (APO) Market Size Growth
5 Americas
5.1 Americas Agent Performance Optimization (APO) Market Size by Countries
5.2 Americas Agent Performance Optimization (APO) Market Size by Type
5.3 Americas Agent Performance Optimization (APO) Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries
6 APAC
6.1 APAC Agent Performance Optimization (APO) Market Size by Countries
6.2 APAC Agent Performance Optimization (APO) Market Size by Type
6.3 APAC Agent Performance Optimization (APO) Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries
7 Europe
7.1 Europe Agent Performance Optimization (APO) by Countries
7.2 Europe Agent Performance Optimization (APO) Market Size by Type
7.3 Europe Agent Performance Optimization (APO) Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries
8 Middle East & Africa
8.1 Middle East & Africa Agent Performance Optimization (APO) by Countries
8.2 Middle East & Africa Agent Performance Optimization (APO) Market Size by Type
8.3 Middle East & Africa Agent Performance Optimization (APO) Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers and Impact
9.1.1 Growing Demand from Key Regions
9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends
10 Global Agent Performance Optimization (APO) Market Forecast
10.1 Global Agent Performance Optimization (APO) Market Size Forecast (2019-2024)
10.2 Global Agent Performance Optimization (APO) Forecast by Regions
10.2.1 Global Agent Performance Optimization (APO) Forecast by Regions (2019-2024)
10.2.2 Americas Market Forecast
10.2.3 APAC Market Forecast
10.2.4 Europe Market Forecast
10.2.5 Middle East & Africa Market Forecast
10.3 Americas Forecast by Countries
10.3.1 United States Market Forecast
10.3.2 Canada Market Forecast
10.3.3 Mexico Market Forecast
10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
10.4.1 China Market Forecast
10.4.2 Japan Market Forecast
10.4.3 Korea Market Forecast
10.4.4 Southeast Asia Market Forecast
10.4.5 India Market Forecast
10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
10.5.1 Germany Market Forecast
10.5.2 France Market Forecast
10.5.3 UK Market Forecast
10.5.4 Italy Market Forecast
10.5.5 Russia Market Forecast
10.5.6 Spain Market Forecast
10.6 Middle East & Africa Forecast by Countries
10.6.1 Egypt Market Forecast
10.6.2 South Africa Market Forecast
10.6.3 Israel Market Forecast
10.6.4 Turkey Market Forecast
10.6.5 GCC Countries Market Forecast
10.7 Global Agent Performance Optimization (APO) Forecast by Type
10.8 Global Agent Performance Optimization (APO) Forecast by Application
11 Key Players Analysis
11.1 NICE?Ltd
11.1.1 Company Details
11.1.2 Agent Performance Optimization (APO) Product Offered
11.1.3 NICE?Ltd Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2017-2019)
11.1.4 Main Business Overview
11.1.5 NICE?Ltd News
11.2 Genesys
11.2.1 Company Details
11.2.2 Agent Performance Optimization (APO) Product Offered
11.2.3 Genesys Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2017-2019)
11.2.4 Main Business Overview
11.2.5 Genesys News
11.3 Verint Systems Inc
11.3.1 Company Details
11.3.2 Agent Performance Optimization (APO) Product Offered
11.3.3 Verint Systems Inc Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2017-2019)
11.3.4 Main Business Overview
11.3.5 Verint Systems Inc News
11.4 Aspect
11.4.1 Company Details
11.4.2 Agent Performance Optimization (APO) Product Offered
11.4.3 Aspect Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2017-2019)
11.4.4 Main Business Overview
11.4.5 Aspect News
11.5 Calabrio
11.5.1 Company Details
11.5.2 Agent Performance Optimization (APO) Product Offered
11.5.3 Calabrio Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2017-2019)
11.5.4 Main Business Overview
11.5.5 Calabrio News
11.6 Five9
11.6.1 Company Details
11.6.2 Agent Performance Optimization (APO) Product Offered
11.6.3 Five9 Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2017-2019)
11.6.4 Main Business Overview
11.6.5 Five9 News
11.7 Teleopti AB
11.7.1 Company Details
11.7.2 Agent Performance Optimization (APO) Product Offered
11.7.3 Teleopti AB Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2017-2019)
11.7.4 Main Business Overview
11.7.5 Teleopti AB News
11.8 ZOOM International
11.8.1 Company Details
11.8.2 Agent Performance Optimization (APO) Product Offered
11.8.3 ZOOM International Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2017-2019)
11.8.4 Main Business Overview
11.8.5 ZOOM International News
11.9 InVision AG
11.9.1 Company Details
11.9.2 Agent Performance Optimization (APO) Product Offered
11.9.3 InVision AG Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2017-2019)
11.9.4 Main Business Overview
11.9.5 InVision AG News
11.10 Upstream?Works?Software
11.10.1 Company Details
11.10.2 Agent Performance Optimization (APO) Product Offered
11.10.3 Upstream?Works?Software Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2017-2019)
11.10.4 Main Business Overview
11.10.5 Upstream?Works?Software News
11.11 Envision Telephony
11.12 CallMiner
11.13 CallFinder
11.14 HigherGround, Inc.
12 Research Findings and Conclusion
