Table of Contents

2019-2024 Global Contact Center Market Report (Status and Outlook)

1 Scope of the Report
1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered

2 Executive Summary
2.1 World Market Overview
2.1.1 Global Contact Center Market Size 2014-2024
2.1.2 Contact Center Market Size CAGR by Region
2.2 Contact Center Segment by Type
2.2.1 On-Premise Type
2.2.2 Cloud-based Type
2.3 Contact Center Market Size by Type
2.3.1 Global Contact Center Market Size Market Share by Type (2014-2019)
2.3.2 Global Contact Center Market Size Growth Rate by Type (2014-2019)
2.4 Contact Center Segment by Application
2.4.1 Telecommunication
2.4.2 BFSI
2.4.3 Government and Public Sector
2.4.4 Healthcare and Life Sciences
2.4.5 Retail and Consumer Goods
2.4.6 Others
2.5 Contact Center Market Size by Application
2.5.1 Global Contact Center Market Size Market Share by Application (2014-2019)
2.5.2 Global Contact Center Market Size Growth Rate by Application (2014-2019)

3 Global Contact Center by Players
3.1 Global Contact Center Market Size Market Share by Players
3.1.1 Global Contact Center Market Size by Players (2017-2019)
3.1.2 Global Contact Center Market Size Market Share by Players (2017-2019)
3.2 Global Contact Center Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion

4 Contact Center by Regions
4.1 Contact Center Market Size by Regions
4.2 Americas Contact Center Market Size Growth
4.3 APAC Contact Center Market Size Growth
4.4 Europe Contact Center Market Size Growth
4.5 Middle East & Africa Contact Center Market Size Growth

5 Americas
5.1 Americas Contact Center Market Size by Countries
5.2 Americas Contact Center Market Size by Type
5.3 Americas Contact Center Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries

6 APAC
6.1 APAC Contact Center Market Size by Countries
6.2 APAC Contact Center Market Size by Type
6.3 APAC Contact Center Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries

7 Europe
7.1 Europe Contact Center by Countries
7.2 Europe Contact Center Market Size by Type
7.3 Europe Contact Center Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries

8 Middle East & Africa
8.1 Middle East & Africa Contact Center by Countries
8.2 Middle East & Africa Contact Center Market Size by Type
8.3 Middle East & Africa Contact Center Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries

9 Market Drivers, Challenges and Trends
9.1 Market Drivers and Impact
9.1.1 Growing Demand from Key Regions
9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends

10 Global Contact Center Market Forecast
10.1 Global Contact Center Market Size Forecast (2019-2024)
10.2 Global Contact Center Forecast by Regions
10.2.1 Global Contact Center Forecast by Regions (2019-2024)
10.2.2 Americas Market Forecast
10.2.3 APAC Market Forecast
10.2.4 Europe Market Forecast
10.2.5 Middle East & Africa Market Forecast
10.3 Americas Forecast by Countries
10.3.1 United States Market Forecast
10.3.2 Canada Market Forecast
10.3.3 Mexico Market Forecast
10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
10.4.1 China Market Forecast
10.4.2 Japan Market Forecast
10.4.3 Korea Market Forecast
10.4.4 Southeast Asia Market Forecast
10.4.5 India Market Forecast
10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
10.5.1 Germany Market Forecast
10.5.2 France Market Forecast
10.5.3 UK Market Forecast
10.5.4 Italy Market Forecast
10.5.5 Russia Market Forecast
10.5.6 Spain Market Forecast
10.6 Middle East & Africa Forecast by Countries
10.6.1 Egypt Market Forecast
10.6.2 South Africa Market Forecast
10.6.3 Israel Market Forecast
10.6.4 Turkey Market Forecast
10.6.5 GCC Countries Market Forecast
10.7 Global Contact Center Forecast by Type
10.8 Global Contact Center Forecast by Application

11 Key Players Analysis
11.1 Teleperformance
11.1.1 Company Details
11.1.2 Contact Center Product Offered
11.1.3 Teleperformance Contact Center Revenue, Gross Margin and Market Share (2017-2019)
11.1.4 Main Business Overview
11.1.5 Teleperformance News
11.2 Alorica
11.2.1 Company Details
11.2.2 Contact Center Product Offered
11.2.3 Alorica Contact Center Revenue, Gross Margin and Market Share (2017-2019)
11.2.4 Main Business Overview
11.2.5 Alorica News
11.3 Convergys
11.3.1 Company Details
11.3.2 Contact Center Product Offered
11.3.3 Convergys Contact Center Revenue, Gross Margin and Market Share (2017-2019)
11.3.4 Main Business Overview
11.3.5 Convergys News
11.4 Atento S.A
11.4.1 Company Details
11.4.2 Contact Center Product Offered
11.4.3 Atento S.A Contact Center Revenue, Gross Margin and Market Share (2017-2019)
11.4.4 Main Business Overview
11.4.5 Atento S.A News
11.5 Sykes Enterprises
11.5.1 Company Details
11.5.2 Contact Center Product Offered
11.5.3 Sykes Enterprises Contact Center Revenue, Gross Margin and Market Share (2017-2019)
11.5.4 Main Business Overview
11.5.5 Sykes Enterprises News
11.6 Arvato
11.6.1 Company Details
11.6.2 Contact Center Product Offered
11.6.3 Arvato Contact Center Revenue, Gross Margin and Market Share (2017-2019)
11.6.4 Main Business Overview
11.6.5 Arvato News
11.7 Serco Group
11.7.1 Company Details
11.7.2 Contact Center Product Offered
11.7.3 Serco Group Contact Center Revenue, Gross Margin and Market Share (2017-2019)
11.7.4 Main Business Overview
11.7.5 Serco Group News
11.8 Acticall (Sitel)
11.8.1 Company Details
11.8.2 Contact Center Product Offered
11.8.3 Acticall (Sitel) Contact Center Revenue, Gross Margin and Market Share (2017-2019)
11.8.4 Main Business Overview
11.8.5 Acticall (Sitel) News
11.9 Transcom
11.9.1 Company Details
11.9.2 Contact Center Product Offered
11.9.3 Transcom Contact Center Revenue, Gross Margin and Market Share (2017-2019)
11.9.4 Main Business Overview
11.9.5 Transcom News
11.10 TeleTech
11.10.1 Company Details
11.10.2 Contact Center Product Offered
11.10.3 TeleTech Contact Center Revenue, Gross Margin and Market Share (2017-2019)
11.10.4 Main Business Overview
11.10.5 TeleTech News
11.11 Concentrix (SYNNEX)
11.12 HKT Teleservices
11.13 Comdata Group

12 Research Findings and Conclusion