Chapter 1. Introduction


1.1. Report description and scope

1.2. Research scope

1.3. Research methodology


1.3.1. Market research process

1.3.2. Market research methodology

Chapter 2. Executive Summary


2.1. Global customer relationship management services market, 2014 2022 (USD Billion)

2.2. Global customer relationship management services market : Snapshot

Chapter 3. Customer relationship management services Market Dynamics


3.1. Introduction

3.2. Market drivers


3.2.1. Global customer relationship management services market drivers: Impact analysis

3.2.2. Focus On Customer Engagement

3.2.3. Emerging SMES

3.2.4. Simplicity Of CRM Products And Services

3.3. Market restraints


3.3.1. Global customer relationship management services restraints: Impact analysis

3.3.2. Security And Privacy

3.4. Opportunities


3.4.1. Bring Your Own Device (BYOD) Ecosystem

3.5. Porters five forces analysis


3.5.1. Bargaining power of suppliers

3.5.2. Bargaining power of buyers

3.5.3. Threat from new entrants

3.5.4. Threat from new substitutes

3.5.5. Degree of competition

3.6. Market attractiveness analysis


3.6.1. Market attractiveness analysis, by deployment mode segment

3.6.2. Market attractiveness analysis, by application segment

3.6.3. Market attractiveness analysis, by vertical segment

3.6.4. Market attractiveness analysis, by regional segment

Chapter 4. Global Customer relationship management services Market Competitive Landscape


4.1. Company Market Share Analysis (Subject To Data Availability)


4.1.1. Global customer relationship management services market: company market share, 2016

4.2. Strategic Development


4.2.1. Acquisitions Mergers

4.2.2. New Product Launch

4.2.3. Agreements, Partnerships, Collaborations and Joint Ventures

4.2.4. Research and Development, Product and Regional Expansion

Chapter 5. Global Customer relationship management services market Deployment Mode Segment Analysis


5.1. Global Customer relationship management services market: Deployment Mode overview


5.1.1. Global Customer relationship management services market revenue share, by Deployment Mode, 2016 and 2022

5.2. Cloud


5.2.1. Cloud Customer relationship management services market, 2014-2022 (USD Billion)

5.3. On-premises


5.3.1. On-premises Customer relationship management services market, 2014-2022 (USD Billion)

Chapter 6. Global Customer relationship management services market Application Segment Analysis


6.1. Global Customer relationship management services market: Application overview


6.1.1. Global Customer relationship management services market revenue share, by Application, 2016 and 2022

6.2. Marketing


6.2.1. Global Customer relationship management services market for Marketing 2014-2022 (USD Billion)

6.3. Sales


6.3.1. Global Customer relationship management services market for Sales 2014-2022 (USD Billion)

6.4. Customer Support and Services


6.4.1. Global Customer relationship management services market for Customer Support and Services 2014-2022 (USD Billion)

6.5. Others


6.5.1. Global Customer relationship management services market for Others 2014-2022 (USD Billion)

Chapter 7. Global Customer relationship management services market Vertical Segment Analysis


7.1. Global Customer relationship management services market: Vertical overview


7.1.1. Global Customer relationship management services market revenue share, by Vertical, 2016 and 2022

7.2. BFSI


7.2.1. Global Customer relationship management services market for BFSI 2014-2022 (USD Billion)

7.3. Government


7.3.1. Global Customer relationship management services market for Government 2014-2022 (USD Billion)

7.4. Retail


7.4.1. Global Customer relationship management services market for Retail 2014-2022 (USD Billion)

7.5. Healthcare


7.5.1. Global Customer relationship management services market for Healthcare 2014-2022 (USD Billion)

7.6. Manufacturing


7.6.1. Global Customer relationship management services market for Manufacturing 2014-2022 (USD Billion)

7.7. Others


7.7.1. Global Customer relationship management services market for Others 2014-2022 (USD Billion)

Chapter 8. Global Customer relationship management services Market Regional Segment Analysis


8.1. Global Customer relationship management services market: Regional overview


8.1.1. Global Customer relationship management services market revenue share, by region, 2016 and 2022

8.2. North America


8.2.1. North America Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)

8.2.2. North America Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)

8.2.3. North America Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)

8.3. U.S.


8.3.1. U.S. Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)

8.3.2. U.S. Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)

8.3.3. U.S. Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)

8.4. Europe


8.4.1. Europe Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)

8.4.2. Europe Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)

8.4.3. Europe Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)

8.5. France


8.5.1. France Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)

8.5.2. France Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)

8.5.3. France Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)

8.6. U.K.


8.6.1. U.K. Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)

8.6.2. U.K. Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)

8.6.3. U.K. Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)

8.7. Germany


8.7.1. Germany Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)

8.7.2. Germany Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)

8.7.3. Germany Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)

8.8. Asia Pacific


8.8.1. Asia Pacific Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)

8.8.2. Asia Pacific Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)

8.8.3. Asia Pacific Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)

8.9. India


8.9.1. India Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)

8.9.2. India Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)

8.9.3. India Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)

8.10. China


8.10.1. China Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)

8.10.2. China Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)

8.10.3. China Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)

8.11. Japan


8.11.1. Japan Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)

8.11.2. Japan Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)

8.11.3. Japan Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)

8.12. Latin America


8.12.1. Latin America Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)

8.12.2. Latin America Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)

8.12.3. Latin America Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)

8.13. Brazil


8.13.1. Brazil Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)

8.13.2. Brazil Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)

8.13.3. Brazil Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)

8.14. Middle East and Africa


8.14.1. Middle East and Africa Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)

8.14.2. Middle East and Africa Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)

8.14.3. Middle East and Africa Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)

Chapter 9. Company Profile


9.1. IBM Corp.


9.1.1. Overview

9.1.2. Financials

9.1.3. Product Portfolio

9.1.4. Strategy

9.1.5. Recent development

9.1.6. SWOT Analysis

9.2. Oracle Corp


9.2.1. Overview

9.2.2. Financials

9.2.3. Product Portfolio

9.2.4. Strategy

9.2.5. Recent Development

9.2.6. SWOT Analysis


9.3. Wipro Limited

9.3.1. Overview

9.3.2. Financials

9.3.3. Product Portfolio

9.3.4. Strategy

9.3.5. Recent Development

9.3.6. SWOT Analysis

9.4. Tata Consultancy Services Limited


9.4.1. Overview

9.4.2. Financials

9.4.3. Product portfolio

9.4.4. Business Strategy

9.4.5. Recent Development

9.4.6. SWOT Analysis

9.5. Microsoft Inc.


9.5.1. Overview

9.5.2. Financial

9.5.3. Product portfolio

9.5.4. Business Strategy

9.5.5. Recent Development

9.5.6. SWOT Analysis

9.6. Salesforce.com Inc.


9.6.1. Overview

9.6.2. Financial

9.6.3. Product portfolio

9.6.4. Business Strategy

9.6.5. Recent Development

9.6.6. SWOT Analysis

9.7. NetSuite Inc.


9.7.1. Overview

9.7.2. Financial

9.7.3. Product portfolio

9.7.4. Business Strategy

9.7.5. Recent Development

9.7.6. SWOT Analysis

9.8. Nimble Inc.


9.8.1. Overview

9.8.2. Financial

9.8.3. Product portfolio

9.8.4. Business Strategy

9.8.5. Recent Development

9.8.6. SWOT Analysis

9.9. SugarCRM Inc.


9.9.1. Overview

9.9.2. Financial

9.9.3. Product portfolio

9.9.4. Business Strategy

9.9.5. Recent Development

9.9.6. SWOT Analysis

9.10. SAP SE


9.10.1. Overview

9.10.2. Financial

9.10.3. Product portfolio

9.10.4. Business Strategy

9.10.5. Recent Development

9.10.6. SWOT Analysis

9.11. Amdocs Ltd.


9.11.1. Overview

9.11.2. Financial

9.11.3. Product portfolio

9.11.4. Business Strategy

9.11.5. Recent Development

9.11.6. SWOT Analysis

9.12. Sage CRM Solutions Ltd.


9.12.1. Overview

9.12.2. Financial

9.12.3. Product portfolio

9.12.4. Business Strategy

9.12.5. Recent Development

9.12.6. SWOT Analysis

9.13. Ramco Systems Ltd.


9.13.1. Overview

9.13.2. Financial

9.13.3. Product portfolio

9.13.4. Business Strategy

9.13.5. Recent Development

9.13.6. SWOT Analysis