List of Tables
Table 1. Global Call Center Outsourcing Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
Table 2. Key Players of Inbound Call Services
Table 3. Key Players of Outbound Call Services
Table 4. Key Players of Others
Table 5. Global Call Center Outsourcing Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
Table 6. Global Call Center Outsourcing Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
Table 7. Global Call Center Outsourcing Market Size by Regions (2016-2021) & (US$ Million)
Table 8. Global Call Center Outsourcing Market Share by Regions (2016-2021)
Table 9. Global Call Center Outsourcing Forecasted Market Size by Regions (2022-2027) & (US$ Million)
Table 10. Global Call Center Outsourcing Market Share by Regions (2022-2027)
Table 11. Call Center Outsourcing Market Trends
Table 12. Call Center Outsourcing Market Drivers
Table 13. Call Center Outsourcing Market Challenges
Table 14. Call Center Outsourcing Market Restraints
Table 15. Global Call Center Outsourcing Revenue by Players (2016-2021) & (US$ Million)
Table 16. Global Call Center Outsourcing Market Share by Players (2016-2021)
Table 17. Global Top Call Center Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center Outsourcing as of 2020)
Table 18. Ranking of Global Top Call Center Outsourcing Companies by Revenue (US$ Million) in 2020
Table 19. Global 5 Largest Players Market Share by Call Center Outsourcing Revenue (CR5 and HHI) & (2016-2021)
Table 20. Key Players Headquarters and Area Served
Table 21. Key Players Call Center Outsourcing Product Solution and Service
Table 22. Date of Enter into Call Center Outsourcing Market
Table 23. Mergers & Acquisitions, Expansion Plans
Table 24. Global Call Center Outsourcing Market Size by Type (2016-2021) (US$ Million)
Table 25. Global Call Center Outsourcing Revenue Market Share by Type (2016-2021)
Table 26. Global Call Center Outsourcing Forecasted Market Size by Type (2022-2027) (US$ Million)
Table 27. Global Call Center Outsourcing Revenue Market Share by Type (2022-2027) & (US$ Million)
Table 28. Global Call Center Outsourcing Market Size Share by Application (2016-2021) & (US$ Million)
Table 29. Global Call Center Outsourcing Revenue Market Share by Application (2016-2021)
Table 30. Global Call Center Outsourcing Forecasted Market Size by Application (2022-2027) (US$ Million)
Table 31. Global Call Center Outsourcing Revenue Market Share by Application (2022-2027) & (US$ Million)
Table 32. North America Call Center Outsourcing Market Size by Type (2016-2021) (US$ Million)
Table 33. North America Call Center Outsourcing Market Size by Type (2022-2027) & (US$ Million)
Table 34. North America Call Center Outsourcing Market Size by Application (2016-2021) (US$ Million)
Table 35. North America Call Center Outsourcing Market Size by Application (2022-2027) & (US$ Million)
Table 36. North America Call Center Outsourcing Market Size by Country (2016-2021) & (US$ Million)
Table 37. North America Call Center Outsourcing Market Size by Country (2022-2027) & (US$ Million)
Table 38. Europe Call Center Outsourcing Market Size by Type (2016-2021) (US$ Million)
Table 39. Europe Call Center Outsourcing Market Size by Type (2022-2027) & (US$ Million)
Table 40. Europe Call Center Outsourcing Market Size by Application (2016-2021) (US$ Million)
Table 41. Europe Call Center Outsourcing Market Size by Application (2022-2027) & (US$ Million)
Table 42. Europe Call Center Outsourcing Market Size by Country (2016-2021) & (US$ Million)
Table 43. Europe Call Center Outsourcing Market Size by Country (2022-2027) & (US$ Million)
Table 44. Asia-Pacific Call Center Outsourcing Market Size by Type (2016-2021) (US$ Million)
Table 45. Asia-Pacific Call Center Outsourcing Market Size by Type (2022-2027) & (US$ Million)
Table 46. Asia-Pacific Call Center Outsourcing Market Size by Application (2016-2021) (US$ Million)
Table 47. Asia-Pacific Call Center Outsourcing Market Size by Application (2022-2027) & (US$ Million)
Table 48. Asia-Pacific Call Center Outsourcing Market Size by Region (2016-2021) & (US$ Million)
Table 49. Asia-Pacific Call Center Outsourcing Market Size by Region (2022-2027) & (US$ Million)
Table 50. Latin America Call Center Outsourcing Market Size by Type (2016-2021) (US$ Million)
Table 51. Latin America Call Center Outsourcing Market Size by Type (2022-2027) & (US$ Million)
Table 52. Latin America Call Center Outsourcing Market Size by Application (2016-2021) (US$ Million)
Table 53. Latin America Call Center Outsourcing Market Size by Application (2022-2027) & (US$ Million)
Table 54. Latin America Call Center Outsourcing Market Size by Country (2016-2021) & (US$ Million)
Table 55. Latin America Call Center Outsourcing Market Size by Country (2022-2027) & (US$ Million)
Table 56. Middle East & Africa Call Center Outsourcing Market Size by Type (2016-2021) (US$ Million)
Table 57. Middle East & Africa Call Center Outsourcing Market Size by Type (2022-2027) & (US$ Million)
Table 58. Middle East & Africa Call Center Outsourcing Market Size by Application (2016-2021) (US$ Million)
Table 59. Middle East & Africa Call Center Outsourcing Market Size by Application (2022-2027) & (US$ Million)
Table 60. Middle East & Africa Call Center Outsourcing Market Size by Country (2016-2021) & (US$ Million)
Table 61. Middle East & Africa Call Center Outsourcing Market Size by Country (2022-2027) & (US$ Million)
Table 62. Xerox Corporation Company Details
Table 63. Xerox Corporation Business Overview
Table 64. Xerox Corporation Call Center Outsourcing Product
Table 65. Xerox Corporation Revenue in Call Center Outsourcing Business (2016-2021) & (US$ Million)
Table 66. Xerox Corporation Recent Development
Table 67. IBM Global Services Company Details
Table 68. IBM Global Services Business Overview
Table 69. IBM Global Services Call Center Outsourcing Product
Table 70. IBM Global Services Revenue in Call Center Outsourcing Business (2016-2021) & (US$ Million)
Table 71. IBM Global Services Recent Development
Table 72. CGS Company Details
Table 73. CGS Business Overview
Table 74. CGS Call Center Outsourcing Product
Table 75. CGS Revenue in Call Center Outsourcing Business (2016-2021) & (US$ Million)
Table 76. CGS Recent Development
Table 77. Datamark, Inc. Company Details
Table 78. Datamark, Inc. Business Overview
Table 79. Datamark, Inc. Call Center Outsourcing Product
Table 80. Datamark, Inc. Revenue in Call Center Outsourcing Business (2016-2021) & (US$ Million)
Table 81. Datamark, Inc. Recent Development
Table 82. Infinit Contact Company Details
Table 83. Infinit Contact Business Overview
Table 84. Infinit Contact Call Center Outsourcing Product
Table 85. Infinit Contact Revenue in Call Center Outsourcing Business (2016-2021) & (US$ Million)
Table 86. Infinit Contact Recent Development
Table 87. Five9 Company Details
Table 88. Five9 Business Overview
Table 89. Five9 Call Center Outsourcing Product
Table 90. Five9 Revenue in Call Center Outsourcing Business (2016-2021) & (US$ Million)
Table 91. Five9 Recent Development
Table 92. Runway Company Details
Table 93. Runway Business Overview
Table 94. Runway Call Center Outsourcing Product
Table 95. Runway Revenue in Call Center Outsourcing Business (2016-2021) & (US$ Million)
Table 96. Runway Recent Development
Table 97. Invensis Company Details
Table 98. Invensis Business Overview
Table 99. Invensis Revenue in Call Center Outsourcing Business (2016-2021) & (US$ Million)
Table 100. Invensis Recent Development
Table 101. Infinit-O Company Details
Table 102. Infinit-O Business Overview
Table 103. Infinit-O Call Center Outsourcing Product
Table 104. Infinit-O Revenue in Call Center Outsourcing Business (2016-2021) & (US$ Million)
Table 105. Infinit-O Recent Development
Table 106. PSI Company Details
Table 107. PSI Business Overview
Table 108. PSI Call Center Outsourcing Product
Table 109. PSI Revenue in Call Center Outsourcing Business (2016-2021) & (US$ Million)
Table 110. PSI Recent Development
Table 111. Sitel Worldwide Corporation Company Details
Table 112. Sitel Worldwide Corporation Business Overview
Table 113. Sitel Worldwide Corporation Call Center Outsourcing Product
Table 114. Sitel Worldwide Corporation Revenue in Call Center Outsourcing Business (2016-2021) & (US$ Million)
Table 115. Sitel Worldwide Corporation Recent Development
Table 116. Research Programs/Design for This Report
Table 117. Key Data Information from Secondary Sources
Table 118. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Call Center Outsourcing Market Share by Type: 2020 VS 2027
Figure 2. Inbound Call Services Features
Figure 3. Outbound Call Services Features
Figure 4. Others Features
Figure 5. Global Call Center Outsourcing Market Share by Application: 2020 VS 2027
Figure 6. BFSI Case Studies
Figure 7. Retail Case Studies
Figure 8. Government Case Studies
Figure 9. IT & Telecommunication Case Studies
Figure 10. Defense Aerospace & Intelligence Case Studies
Figure 11. Manufacturing Case Studies
Figure 12. Call Center Outsourcing Report Years Considered
Figure 13. Global Call Center Outsourcing Market Size (US$ Million), Year-over-Year: 2016-2027
Figure 14. Global Call Center Outsourcing Market Size (US$ Million), 2016 VS 2021 VS 2027
Figure 15. Global Call Center Outsourcing Market Share by Regions: 2020 VS 2027
Figure 16. Global Call Center Outsourcing Market Share by Regions (2022-2027)
Figure 17. Global Call Center Outsourcing Market Share by Players in 2020
Figure 18. Global Top Call Center Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center Outsourcing as of 2020
Figure 19. The Top 10 and 5 Players Market Share by Call Center Outsourcing Revenue in 2020
Figure 20. Global Call Center Outsourcing Revenue Market Share by Type (2016-2021)
Figure 21. Global Call Center Outsourcing Revenue Market Share by Type (2022-2027)
Figure 22. North America Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 23. North America Call Center Outsourcing Market Share by Type (2016-2027)
Figure 24. North America Call Center Outsourcing Market Share by Application (2016-2027)
Figure 25. North America Call Center Outsourcing Market Share by Country (2016-2027)
Figure 26. United States Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 27. Canada Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 28. Europe Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 29. Europe Call Center Outsourcing Market Share by Type (2016-2027)
Figure 30. Europe Call Center Outsourcing Market Share by Application (2016-2027)
Figure 31. Europe Call Center Outsourcing Market Share by Country (2016-2027)
Figure 32. Germany Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 33. France Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 34. U.K. Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 35. Italy Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 36. Russia Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 37. Nordic Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 38. Asia-Pacific Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 39. Asia-Pacific Call Center Outsourcing Market Share by Type (2016-2027)
Figure 40. Asia-Pacific Call Center Outsourcing Market Share by Application (2016-2027)
Figure 41. Asia-Pacific Call Center Outsourcing Market Share by Region (2016-2027)
Figure 42. China Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 43. Japan Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 44. South Korea Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 45. Southeast Asia Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 46. India Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 47. Australia Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 48. Latin America Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 49. Latin America Call Center Outsourcing Market Share by Type (2016-2027)
Figure 50. Latin America Call Center Outsourcing Market Share by Application (2016-2027)
Figure 51. Latin America Call Center Outsourcing Market Share by Country (2016-2027)
Figure 52. Mexico Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 53. Brazil Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 54. Middle East & Africa Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 55. Middle East & Africa Call Center Outsourcing Market Share by Type (2016-2027)
Figure 56. Middle East & Africa Call Center Outsourcing Market Share by Application (2016-2027)
Figure 57. Middle East & Africa Call Center Outsourcing Market Share by Country (2016-2027)
Figure 58. Turkey Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 59. Saudi Arabia Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 60. UAE Call Center Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 61. Xerox Corporation Revenue Growth Rate in Call Center Outsourcing Business (2016-2021)
Figure 62. IBM Global Services Revenue Growth Rate in Call Center Outsourcing Business (2016-2021)
Figure 63. CGS Revenue Growth Rate in Call Center Outsourcing Business (2016-2021)
Figure 64. Datamark, Inc. Revenue Growth Rate in Call Center Outsourcing Business (2016-2021)
Figure 65. Infinit Contact Revenue Growth Rate in Call Center Outsourcing Business (2016-2021)
Figure 66. Five9 Revenue Growth Rate in Call Center Outsourcing Business (2016-2021)
Figure 67. Runway Revenue Growth Rate in Call Center Outsourcing Business (2016-2021)
Figure 68. Invensis Revenue Growth Rate in Call Center Outsourcing Business (2016-2021)
Figure 69. Infinit-O Revenue Growth Rate in Call Center Outsourcing Business (2016-2021)
Figure 70. PSI Revenue Growth Rate in Call Center Outsourcing Business (2016-2021)
Figure 71. Sitel Worldwide Corporation Revenue Growth Rate in Call Center Outsourcing Business (2016-2021)
Figure 72. Bottom-up and Top-down Approaches for This Report
Figure 73. Data Triangulation
Figure 74. Key Executives Interviewed

LIST OF FIGURE