This report elaborates the market size, market characteristics, and market growth of the Call Center AI industry, and breaks down according to the type, application, and consumption area of Call Center AI. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.
In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Call Center AI in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.
Key players in the global Call Center AI market covered in Chapter 13:
Microsoft
EdgeVerve
Talkdesk
Rulai
Zendesk
Pypestream
Conversica
Creative Virtual
NICE inContact
Nuance
Artificial Solutions
Inbenta
SAP
Avaya
Avaamo
AWS
IBM
Kore.ai
Google
Haptik
Oracle
In Chapter 6, on the basis of types, the Call Center AI market from 2015 to 2025 is primarily split into:
Compute Platforms
Solutions
Services
In Chapter 7, on the basis of applications, the Call Center AI market from 2015 to 2025 covers:
BFSI
Retail & E-commerce
Telecom
Healthcare
Media & Entertainment
Others
Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India
Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others
Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
