Call center outsourcing is the business practice of contracting out call center services. Call centers handle all kinds of customer services problems, from your credit cards to appliance warranties. Companies outsource either in-house, through a separate division, or to an outside specialist.
This report elaborates the market size, market characteristics, and market growth of the Call Center Outsourcings industry, and breaks down according to the type, application, and consumption area of Call Center Outsourcings. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.
In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Call Center Outsourcings in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.
Key players in the global Call Center Outsourcings market covered in Chapter 13:
Concentrix
One World Direct
Atento
Inktel Direct
Sitel Worldwide Corporation
Televerde
Conduent
Sykes Enterprises
Five9
DialAmerica
Convergys Corporation
TELUS International
NCO Group
Tech Mahindra
IQor
Ubiquity Global Services
IBM Global Services
Invensis
Genpact
WNS Global Services
Runway
Firstsource
Sitel
Transcom WorldWide
Qualfon
SupportSave
InfoCision Management Corporation
Focus Services
Webhelp
CGS
TeleTech
PSI
Infinit Contact
Xerox Corporation
United Nearshore Operations
Datacom Group
In Chapter 6, on the basis of types, the Call Center Outsourcings market from 2015 to 2025 is primarily split into:
Inbound Call Services
Outbound Call Services
In Chapter 7, on the basis of applications, the Call Center Outsourcings market from 2015 to 2025 covers:
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Others
Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India
Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others
Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
