Middle East and Africa call center platforms market is expected to reach a healthy CAGR in the forecast period of 2020 to 2027. The new market report contains data for historic year 2018, the base year of calculation is 2019 and the forecast period is 2020 to 2027.
Market Segmentation
Offering (Software and Service), Platform (Outbound Dialer, Inbound Voice, Web Chat, Omni channel Agent, Social Media, Email, Messaging, and Others), Organization Size (Large Organization and Small & Medium Organization), Deployment Model (On-Premise, Hybrid and Cloud), Industry (IT and Telecommunication, Banking, Financial Service and Insurance, Retail, Healthcare, Government, Travel & Hospitality, Transport & Logistics, Media & Entertainment, Education, Manufacturing, Energy & Utilities, and Others), Country (Saudi Arabia, U.A.E, Egypt, Israel, South Africa, Rest of Middle East and Africa)

Some of the major factors contributing to growth of the Middle East and Africa call center platforms market are:
- Rising usage of omni channel communications
- Increasing call centers software

Key Market Players

The key market players for Middle East and Africa call center platforms market are listed below:

- IBM Corporation
- Oracle
- SAP SE
- Nuance Communications, Inc.
- Amazon Web Service, Inc.
- Avaamo, Talkdesk, Inc
- Creative Virtual Ltd.
- Aspect Software Inc
- VICIhost, Dixa
- DIALPAD, INC
- Aavaz, Five9, Inc
- Avaya Inc.
- NICE inContact
- Zendesk
- Genesys
- Mitel Networks Corp
- Cisco
- 8x8, Inc.