Global call center platforms market is expected to reach healthy CAGR of 15.2% in the forecast period of 2020 to 2027. The new market report contains data for historic year 2018, the base year of calculation is 2019 and the forecast period is 2020 to 2027. The new market report contains data for historic year 2018, the base year of calculation is 2019 and the forecast period is 2020 to 2027.
Market Segmentation
Offering (Software and Service), Platform (Outbound Dialer, Inbound Voice, Web Chat, Omni channel Agent, Social Media, Email, Messaging, and Others), Organization Size (Large Organization and Small & Medium Organization), Deployment Model (On-Premise, Cloud and Hybrid), Industry (IT and Telecommunication, Banking, Financial Service and Insurance, Retail, Healthcare, Government, Travel & Hospitality, Transport & Logistics, Media & Entertainment, Education, Manufacturing, Energy & Utilities, and Others), Geography (North America, South America, Asia-Pacific, Europe and Middle East and Africa)

Some of the major factors contributing to the growth of the global call center platforms market:

- Advancements in technologies such as artificial intelligence and voice analytics
- Increasing new digital technologies

Key Market Players

The key market players for global call center platforms market are listed below:

- IBM Corporation
- Oracle
- SAP SE
- Nuance Communications, Inc.
- Amazon Web Service, Inc.
- Avaamo, Talkdesk, Inc
- Creative Virtual Ltd.
- Aspect Software Inc
- VICIhost, Dixa
- DIALPAD, INC
- Aavaz, Five9, Inc
- Avaya Inc.
- NICE inContact
- Zendesk
- Genesys
- Mitel Networks Corp
- Cisco
- 8x8, Inc.