The global customer experience management market is expected to grow from USD 5,782.46 million 2017 to USD 23,843.57 million by the end of 2024 at a Compound Annual Growth Rate (CAGR) of 22.43%.

"Growing demand for personalized customer experienceis one of the factors largely attributing to the growth of customer experience management market globally"

The factors attributing to the growth of the market are growing demand for personalized customer experience, growing focus of business organizations on retaining their customers, cloud-based implementation of customer experience management, enhanced customers experience across multiple channels, need for effective customer accessibility throughout the customer journey, and increasing usage of e-commerce and m-commerce platforms. However, some factors such as and undefined cross functional accountability may hinder the market growth. The global customer experience management market is expected to showcase the opportunities such as use of structured analytics cem technology, and major focus on virtual touchpoints. In the near future, the market may face the possible challenges in the growth due to and choosing the proper mix of technology and consistency for personnel. However, the key players in the market are putting regressive efforts to provide innovative offerings and benchmark strategies in the global customer experience management market market.

On the basis of touchpoints, the global customer experience management market is studied across Branch/Store, Call Center, Company Website, Email, Mobile, Social Media, and Web.

On the basis of industry, the global customer experience management market is studied across Aerospace & Defense, Automotive & Transportation, Banking, Financial Services & Insurance, Building, Construction & Real Estate, Consumer Goods & Retail, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, Information Technology, Manufacturing, Media & Entertainment, Telecommunication, and Travel & Hospitality.

On the basis of deployment, the global customer experience management market is studied across On-Cloud and On-Premises.

On the basis of geography, the global customer experience management market is studied across Americas, (United States, Brazil, Canada, Mexico, and Argentina) Europe, Middle East & Africa, (United Kingdom, Germany, France, Saudi Arabia, United Arab Emirates, Italy, and Russia) and Asia-Pacific (China, Japan, India, and Australia).

"Adobe Systems, Inc.: The potential growing player for the global customer experience management market"

The key players profiled in the global customer experience management market are Adobe Systems, Inc., Avaya, InMoment, Inc., International Business Machines Corporation, MaritzCX LLC, Medallia, Inc., NICE Systems Inc., Nokia Corporation, Open Text Corporation, Oracle Corporation, Qualtrics LLC, Salesforce.com, Inc., Tech Mahindra Ltd., Verint Systems Inc., ZOHO Corporation, and Zendesk.


The report provides insights on the following pointers:
1. Market Penetration: Provides comprehensive information on sulfuric acid offered by the key players in the global customer experience management market.
2. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and new product developments in the global customer experience management market.
3. Market Development: Provides in-depth information about lucrative emerging markets and analyzes the markets for the global customer experience management market.
4. Market Diversification: Provides detailed information about new products launches, untapped geographies, recent developments, and investments in the global customer experience management market.
5. Competitive Assessment & Intelligence: Provides exhaustive assessment of market shares, strategies, products, and manufacturing capabilities of the leading players in the global customer experience management market.