Table of Contents

2019-2024 Global Contact Center as a Service Market Report (Status and Outlook)

1 Scope of the Report
1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered

2 Executive Summary
2.1 World Market Overview
2.1.1 Global Contact Center as a Service Market Size 2014-2024
2.1.2 Contact Center as a Service Market Size CAGR by Region
2.2 Contact Center as a Service Segment by Type
2.2.1 Onshore Outsourcing
2.2.2 Offshore Outsourcing
2.3 Contact Center as a Service Market Size by Type
2.3.1 Global Contact Center as a Service Market Size Market Share by Type (2014-2019)
2.3.2 Global Contact Center as a Service Market Size Growth Rate by Type (2014-2019)
2.4 Contact Center as a Service Segment by Application
2.4.1 Telecom & IT
2.4.2 BFSI
2.4.3 Healthcare & Life Sciences
2.4.4 Government & Public
2.4.5 Retail & Consumer Goods
2.4.6 Others
2.5 Contact Center as a Service Market Size by Application
2.5.1 Global Contact Center as a Service Market Size Market Share by Application (2014-2019)
2.5.2 Global Contact Center as a Service Market Size Growth Rate by Application (2014-2019)

3 Global Contact Center as a Service by Players
3.1 Global Contact Center as a Service Market Size Market Share by Players
3.1.1 Global Contact Center as a Service Market Size by Players (2017-2019)
3.1.2 Global Contact Center as a Service Market Size Market Share by Players (2017-2019)
3.2 Global Contact Center as a Service Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion

4 Contact Center as a Service by Regions
4.1 Contact Center as a Service Market Size by Regions
4.2 Americas Contact Center as a Service Market Size Growth
4.3 APAC Contact Center as a Service Market Size Growth
4.4 Europe Contact Center as a Service Market Size Growth
4.5 Middle East & Africa Contact Center as a Service Market Size Growth

5 Americas
5.1 Americas Contact Center as a Service Market Size by Countries
5.2 Americas Contact Center as a Service Market Size by Type
5.3 Americas Contact Center as a Service Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries

6 APAC
6.1 APAC Contact Center as a Service Market Size by Countries
6.2 APAC Contact Center as a Service Market Size by Type
6.3 APAC Contact Center as a Service Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries

7 Europe
7.1 Europe Contact Center as a Service by Countries
7.2 Europe Contact Center as a Service Market Size by Type
7.3 Europe Contact Center as a Service Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries

8 Middle East & Africa
8.1 Middle East & Africa Contact Center as a Service by Countries
8.2 Middle East & Africa Contact Center as a Service Market Size by Type
8.3 Middle East & Africa Contact Center as a Service Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries

9 Market Drivers, Challenges and Trends
9.1 Market Drivers and Impact
9.1.1 Growing Demand from Key Regions
9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends

10 Global Contact Center as a Service Market Forecast
10.1 Global Contact Center as a Service Market Size Forecast (2019-2024)
10.2 Global Contact Center as a Service Forecast by Regions
10.2.1 Global Contact Center as a Service Forecast by Regions (2019-2024)
10.2.2 Americas Market Forecast
10.2.3 APAC Market Forecast
10.2.4 Europe Market Forecast
10.2.5 Middle East & Africa Market Forecast
10.3 Americas Forecast by Countries
10.3.1 United States Market Forecast
10.3.2 Canada Market Forecast
10.3.3 Mexico Market Forecast
10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
10.4.1 China Market Forecast
10.4.2 Japan Market Forecast
10.4.3 Korea Market Forecast
10.4.4 Southeast Asia Market Forecast
10.4.5 India Market Forecast
10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
10.5.1 Germany Market Forecast
10.5.2 France Market Forecast
10.5.3 UK Market Forecast
10.5.4 Italy Market Forecast
10.5.5 Russia Market Forecast
10.5.6 Spain Market Forecast
10.6 Middle East & Africa Forecast by Countries
10.6.1 Egypt Market Forecast
10.6.2 South Africa Market Forecast
10.6.3 Israel Market Forecast
10.6.4 Turkey Market Forecast
10.6.5 GCC Countries Market Forecast
10.7 Global Contact Center as a Service Forecast by Type
10.8 Global Contact Center as a Service Forecast by Application

11 Key Players Analysis
11.1 Five9
11.1.1 Company Details
11.1.2 Contact Center as a Service Product Offered
11.1.3 Five9 Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2019)
11.1.4 Main Business Overview
11.1.5 Five9 News
11.2 inContact
11.2.1 Company Details
11.2.2 Contact Center as a Service Product Offered
11.2.3 inContact Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2019)
11.2.4 Main Business Overview
11.2.5 inContact News
11.3 Talkdesk
11.3.1 Company Details
11.3.2 Contact Center as a Service Product Offered
11.3.3 Talkdesk Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2019)
11.3.4 Main Business Overview
11.3.5 Talkdesk News
11.4 Genesys
11.4.1 Company Details
11.4.2 Contact Center as a Service Product Offered
11.4.3 Genesys Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2019)
11.4.4 Main Business Overview
11.4.5 Genesys News
11.5 8x8
11.5.1 Company Details
11.5.2 Contact Center as a Service Product Offered
11.5.3 8x8 Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2019)
11.5.4 Main Business Overview
11.5.5 8x8 News
11.6 NewVoiceMedia
11.6.1 Company Details
11.6.2 Contact Center as a Service Product Offered
11.6.3 NewVoiceMedia Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2019)
11.6.4 Main Business Overview
11.6.5 NewVoiceMedia News
11.7 Serenova
11.7.1 Company Details
11.7.2 Contact Center as a Service Product Offered
11.7.3 Serenova Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2019)
11.7.4 Main Business Overview
11.7.5 Serenova News
11.8 Connect First
11.8.1 Company Details
11.8.2 Contact Center as a Service Product Offered
11.8.3 Connect First Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2019)
11.8.4 Main Business Overview
11.8.5 Connect First News
11.9 Noble Systems
11.9.1 Company Details
11.9.2 Contact Center as a Service Product Offered
11.9.3 Noble Systems Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2019)
11.9.4 Main Business Overview
11.9.5 Noble Systems News
11.10 Cisco (BroadSoft)
11.10.1 Company Details
11.10.2 Contact Center as a Service Product Offered
11.10.3 Cisco (BroadSoft) Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2019)
11.10.4 Main Business Overview
11.10.5 Cisco (BroadSoft) News
11.11 Evolve IP
11.12 Nuance
11.13 Talkdesk
11.14 Genesys
11.15 NewVoiceMedia
11.16 Content Guru
11.17 Puzzel (Intelecom)
11.18 Orange Business
11.19 Services
11.20 Capgemini
11.21 BT

12 Research Findings and Conclusion